Ergode IT Services

2 months ago

Mumbai, India Ergode IT Services Full time

Key Responsibilities :

Operational Strategy & Planning :

- Develop and implement strategic operational plans to ensure alignment with company objectives and growth targets.

- Analyze business processes and performance to identify areas for improvement and implement strategies to optimize efficiency and effectiveness.

- Oversee day-to-day operations, ensuring that all tasks and projects are completed in a timely, efficient, and cost-effective manner.

- Drive the continuous improvement of operational processes by developing new strategies and initiatives to streamline workflows.

Team Leadership & Management :

- Lead, mentor, and manage a team of operations professionals, setting clear objectives, and providing ongoing support, guidance, and development.

- Foster a culture of high performance, accountability, and collaboration within the operations team.

- Provide coaching and constructive feedback to team members, identifying areas for growth and development.

- Manage recruitment, onboarding, and training for new team members.

Process Optimization & Efficiency :

- Identify and implement process improvements to drive operational efficiency and reduce costs.

- Leverage data and performance metrics to evaluate current processes and suggest changes that enhance productivity.

- Ensure that standard operating procedures (SOPs) are followed across the organization to maintain quality and consistency.

- Monitor operational workflows, identify bottlenecks, and take corrective actions to ensure smooth operations.

Budget Management & Resource Allocation :

- Oversee the department's budget, ensuring efficient allocation of resources to achieve operational goals while maintaining cost control.

- Monitor expenses and ensure that operational activities are executed within budget constraints.

- Forecast resource needs (e., staffing, equipment) and ensure optimal resource utilization to meet operational demands.

Performance Monitoring & Reporting :

- Develop and maintain key performance indicators (KPIs) to measure the efficiency, effectiveness, and quality of operations.

- Regularly track operational performance against KPIs and take corrective actions to address any deviations.

- Provide reports and updates on operational performance to senior leadership, highlighting key challenges, opportunities, and successes.

Cross-Functional Collaboration :

- Collaborate with other departments such as Sales, Finance, Marketing, and HR to ensure alignment of operational strategies with company objectives.

- Act as a liaison between different teams, helping to resolve conflicts, improve communication, and drive overall business performance.

- Work with senior management to design and implement initiatives that support business growth and scalability.

Risk Management & Compliance:

- Identify risks within operations and develop mitigation strategies to reduce the impact of potential issues.

- Ensure compliance with industry regulations, company policies, and quality standards.

- Conduct regular audits of operational processes and systems to ensure that they adhere to legal and regulatory requirements.

Customer Satisfaction & Service Delivery :

- Ensure that operations are aligned with customer expectations and that the company delivers a high level of service quality.

- Implement measures to improve customer satisfaction and retention, addressing any operational issues that may impact the customer experience.

- Work closely with the customer service team to resolve any issues or complaints related to operational processes.

Technology & Tools Management:

- Leverage technology and operational tools to improve efficiencies, including automation and software systems (e., ERP, CRM, project management tools).

- Oversee the implementation and optimization of operational technologies to improve workflow, productivity, and data accuracy.

- Stay updated with industry trends and technology advancements that could positively impact operations

(ref:iimjobs.com)

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