Technical Account ManagerAPAC

2 months ago

New Delhi, India Paymentology Full time

Paymentology is the first truly global issuer-processor, giving banks and fintechs the technology, team and experience to rapidly issue and process Mastercard, Visa and UnionPay cards across more than 50 countries, at scale. 

Our advanced, multi-cloud platform, offering both shared and dedicated processing instances, vast global presence and richer, real-time data, set us apart as the leader in payments.

We are seeking a skilled and dedicated Technical Account Manager to join our team. In this role, you will be responsible for managing and supporting our clients, ensuring they receive exceptional service and technical solutions. You will work closely with engineering and product teams to resolve technical issues and provide insights.



What you get to do::
  • Serve as the primary technical point of contact for clients, addressing their needs and resolving issues.
  • Maintain a deep technical understanding of payment domains, including expertise in ISO8583.
  • Utilize knowledge of web technologies, REST APIs, authentication, authorization, and SQL scripting to support clients.
  • Demonstrate strong troubleshooting skills and the ability to drive technical discussions.
  • Provide technical suggestions and collaborate with engineering and product teams to implement solutions.
  • Possess a basic understanding of programming languages and analyze application error logs, exceptions, and stack traces.
  • Manage and escalate issues as necessary to ensure timely resolution.
  • Develop and maintain strong relationships with clients to understand their business needs and objectives.


What you can look forward to::

At Paymentology we value making a difference to the lives of the people who work for us and who live in the communities where we operate. You can look forward to working with a diverse, global team where Paymentologists at all levels play an important part in our global mission to advance the world through payments and make a difference on a global scale. 



Travel:
< 5%
  • Deep expertise in payment domains and ISO8583, with strong proficiency in web technologies, REST APIs, and cloud environments (AWS, Azure, etc.).
  • Solid understanding of SQL scripting, application error analysis (including logs, exceptions, and stack traces), and basic programming knowledge.
  • Exceptional troubleshooting abilities and proven skill in leading technical discussions and resolving complex issues.
  • Strong communication, interpersonal, and client management skills, with a demonstrated ability to build relationships and provide top-tier customer service.
  • Experience working collaboratively with cross-functional teams, including engineering and product, to drive business objectives.
  • Proactive problem-solving skills and the ability to operate in high-pressure, fast-paced environments.
  • Comfortable managing C-suite level discussions and handling complex negotiations with maturity and professionalism.
  • Advanced proficiency in Microsoft Office Suite for effective communication, data analysis, and presentation creation.
  • Analytical thinker with attention to detail, capable of balancing multiple priorities and meeting deadlines.
  • Organized and skilled in project management, able to navigate high-stakes situations calmly and efficiently.
  • Excellent written and verbal communication skills in English, with the ability to convey technical and business concepts clearly to diverse audiences.


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