Technical Account Manager

2 months ago


New Delhi, India Paymentology Full time

Paymentology is the first truly globalissuerprocessor giving banks and fintechs the technology team andexperience to rapidly issue and process Mastercard Visa andUnionPay cards across more than 50 countries at scale.

Our advanced multicloud platform offering bothshared and dedicated processing instances vast global presence andricher realtime data set us apart as the leader inpayments.

We are seeking a skilled and dedicatedTechnical Account Manager to join ourteam. In this role you will be responsible for managing andsupporting our clients ensuring they receive exceptional serviceand technical solutions. You will work closely with engineering andproduct teams to resolve technical issues and provideinsights.



What you get to do::
  • Serve as the primary technical pointof contact for clients addressing their needs and resolvingissues.
  • Maintain a deep technical understandingof payment domains including expertise inISO8583.
  • Utilize knowledge of web technologiesREST APIs authentication authorization and SQL scripting to supportclients.
  • Demonstrate strong troubleshootingskills and the ability to drive technicaldiscussions.
  • Provide technical suggestions andcollaborate with engineering and product teams to implementsolutions.
  • Possess a basic understanding ofprogramming languages and analyze application error logs exceptionsand stack traces.
  • Manage and escalate issues asnecessary to ensure timely resolution.
  • Developand maintain strong relationships with clients to understand theirbusiness needs andobjectives.


What you canlook forward to::

At Paymentology we valuemaking a difference to the lives of the people who work for us andwho live in the communities where we operate. You can look forwardto working with a diverse global team where Paymentologists at alllevels play an important part in our global mission to advance theworld through payments and make a difference on a global scale.



Travel:


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