Technical account manager
3 weeks ago
Job Location - across India and South East Asia About the profile We are seeking a highly skilled and proactive Technical Account Manager to join our dynamic Telcovas team. The ideal candidate will serve as the primary point of contact for technical needs, providing tailored solutions and ensuring customers leverage our products and services to achieve their business objectives. Candidate needs to be a customer-focused technical expert, capable of providing proactive support and strategic guidance to clients across various regions. This position involves frequent travel to client sites, helping to build long-term relationships while ensuring the optimal technical success of our clients. It requires working closely with our internal teams to address technical issues, recommend product enhancements, and offer value-added services. Key Responsibilities · Understand clients’ business goals, challenges, and technical environments to recommend tailored solutions. · Develop and execute a strategic technical roadmap for each client, ensuring alignment with their business objectives. · Provide expert-level technical support across multiple environments (cloud, on-premises, hybrid). · Troubleshoot complex issues related to software, hardware, and integrations, ensuring fast resolution and minimizing client downtime. · Work with product development teams to resolve product defects and escalate critical issues. · Coordinate and manage technical projects, including system installations, upgrades, and migrations. · Work with cross-functional teams (engineering, support, and product management) to deliver technical solutions on time and within scope. · Track and report on project progress, client milestones, and technical improvements. · Deliver product training and workshops to clients, ensuring they have the knowledge and tools to succeed. · Create and maintain knowledge base articles and documentation to assist clients with self-service support. · Ensure clients are fully onboarded and properly utilizing all features of the product. · Build and maintain strong, long-term relationships with assigned clients, ensuring their success with our solutions. · Proactively address potential technical issues before they impact customers, ensuring high service levels. · Frequent travel to customer locations (domestic and international) for on-site engagements, troubleshooting, training, and consultations. · Travel to industry events, conferences, and partner meetings to represent the company and stay up to date on industry trends. Skills · Expertise in understanding and diagnosing technical challenges in complex systems. · Strong knowledge of IT systems, networking, security protocols, cloud services (AWS, Azure, etc.), and related technologies. · Strong telecom domain knowledge- GSM 4 G / 5 G and Private 5 G · Strong protocols knowledge- Kubernetes, SS7 , SIGTRAN , SMPP , DIAMETER , REST · Cybersecurity and knowledge in AI are a plus · Roaming Vas knowledge · Proficient in using various CRM, project management, and support ticketing tools (e.g., Salesforce, Jira, Service Now). · Ability to communicate complex technical issues clearly and effectively to non-technical stakeholders. · Strong organizational skills and attention to detail, with the ability to manage multiple customer accounts simultaneously. · Technical certifications (e.g., AWS Certified Solutions Architect, Cisco, ITIL) are highly desirable. · Fluency in additional languages is an asset, especially for international customers. Please share your CV at
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Technical Account Manager
3 weeks ago
new delhi, India Telcovas Solutions & Services Full timeJob Location - across India and South East Asia About the profile We are seeking a highly skilled and proactive Technical Account Manager to join our dynamic Telcovas team. The ideal candidate will serve as the primary point of contact for technical needs, providing tailored solutions and ensuring customers leverage our products and services to achieve...
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Technical account manager
3 weeks ago
New Delhi, India Telcovas Solutions & Services Full timeJob Location - across India and South East AsiaAbout the profileWe are seeking a highly skilled and proactive Technical Account Manager to join our dynamic Telcovas team. The ideal candidate will serve as the primary point of contact for technical needs, providing tailored solutions and ensuring customers leverage our products and services to achieve their...
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Technical Account Manager
3 weeks ago
new delhi, India Telcovas Solutions & Services Full timeJob Location - across India and South East AsiaAbout the profileWe are seeking a highly skilled and proactive Technical Account Manager to join our dynamic Telcovas team. The ideal candidate will serve as the primary point of contact for technical needs, providing tailored solutions and ensuring customers leverage our products and services to achieve their...
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Technical Account Manager
3 weeks ago
New Delhi, India Telcovas Solutions & Services Full timeJob Location - across India and South East AsiaAbout the profileWe are seeking a highly skilled and proactive Technical Account Manager to join our dynamic Telcovas team. The ideal candidate will serve as the primary point of contact for technical needs, providing tailored solutions and ensuring customers leverage our products and services to achieve their...
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Technical Account Manager
3 weeks ago
new delhi, India Telcovas Solutions & Services Full timeJob Location - across India and South East Asia About the profile We are seeking a highly skilled and proactive Technical Account Manager to join our dynamic Telcovas team. The ideal candidate will serve as the primary point of contact for technical needs, providing tailored solutions and ensuring customers leverage our products and services to achieve...
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Technical Account Manager
3 weeks ago
New Delhi, India Telcovas Solutions & Services Full timeJob Location - across India and South East AsiaAbout the profileWe are seeking a highly skilled and proactive Technical Account Manager to join our dynamic Telcovas team. The ideal candidate will serve as the primary point of contact for technical needs, providing tailored solutions and ensuring customers leverage our products and services to achieve their...
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Technical Account Manager
3 weeks ago
New Delhi, India Telcovas Solutions & Services Full timeJob Location - across India and South East AsiaAbout the profileWe are seeking a highly skilled and proactive Technical Account Manager to join our dynamic Telcovas team. The ideal candidate will serve as the primary point of contact for technical needs, providing tailored solutions and ensuring customers leverage our products and services to achieve their...
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Technical Account Manager
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New Delhi, India Global M Full timeJoin the API Revolution at Gravitee—Where Innovation Meets GrowthSince our beginnings in 2015, Gravitee has grown into a global force, recognized as a 2024 Gartner Magic Quadrant™ Leader for API Management. What started with four developers challenging the complexities of APIs has evolved into a revolutionary platform powering API and event stream...
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New Delhi, India Paymentology Full timePaymentology is the first truly globalissuerprocessor giving banks and fintechs the technology team andexperience to rapidly issue and process Mastercard Visa andUnionPay cards across more than 50 countries at scale.Our advanced multicloud platform offering bothshared and dedicated processing instances vast global presence andricher realtime data set us...
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Technical Account Manager
3 weeks ago
New Delhi, India Paymentology Full timePaymentology is the first truly global issuer-processor, giving banks and fintechs the technology, team and experience to rapidly issue and process Mastercard, Visa and UnionPay cards across more than 60 countries, at scale.Our advanced, multi-cloud platform, offering both shared and dedicated processing instances, vast global presence and richer, real-time...
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Technical Manager
6 months ago
New Delhi, India Oracle Full timeLeadership and management of delivery team responsible for providing customers with the guidance and support needed throughout the full life cycle of implementation to ensure successful and most effective use of Oracle’s products. Responsibilities may be defined by named accounts, geography, product/solutions, or some combination thereof. Recruits,...
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Technical Account Manager
2 months ago
delhi, India Cashfree Payments Full timeAbout us: Cashfree is a leading payments and API banking solutions company. We provide full-stack payments solutions enabling businesses in India to collect payments and make payouts via all available methods with a simple integration. Cashfree’s offerings include an advanced and easy way to integrate payment gateway, a split payment solution for...
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7 days ago
Delhi, India Kapture CX Full timeAbout Kapture CX:Kapture CX is a leading Customer Experience (CX) automation platform that is revolutionizing how businesses interact with their customers. We empower organizations to deliver exceptional customer support, streamline operations, and drive growth through AI-powered automation. As we expand our footprint, we are looking for driven, technical,...
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Technical Account Manager
7 days ago
Delhi, India Kapture CX Full timeAbout Kapture CX:Kapture CX is a leading Customer Experience (CX) automation platform that is revolutionizing how businesses interact with their customers. We empower organizations to deliver exceptional customer support, streamline operations, and drive growth through AI-powered automation. As we expand our footprint, we are looking for driven, technical,...
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Technical account manager
5 days ago
Delhi, India Kapture CX Full timeAbout Kapture CX:Kapture CX is a leading Customer Experience (CX) automation platform that is revolutionizing how businesses interact with their customers. We empower organizations to deliver exceptional customer support, streamline operations, and drive growth through AI-powered automation. As we expand our footprint, we are looking for driven, technical,...
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Technical Account Manager
6 months ago
New Delhi, India Oracle Full timeThis is a profile which would be onsite at customer site. Our customers will measure our contribution to their success based on the value they receive from our services. TAMs are responsible for the overall governance and technical service delivery. They help customers maximize the business value of their Oracle investments, achieving the desired business...
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Technical Account Manager
7 days ago
Delhi, India Kapture CX Full timeAbout Kapture CX:Kapture CX is a leading Customer Experience (CX) automation platform that is revolutionizing how businesses interact with their customers. We empower organizations to deliver exceptional customer support, streamline operations, and drive growth through AI-powered automation. As we expand our footprint, we are looking for driven, technical,...
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3 weeks ago
New Delhi, India Softcell Technologies Global Pvt. Ltd. Full timeJob Title: Key Account Manager (KAM)Location: New DelhiCompany: Softcell Technologies Global Pvt. Ltd.About Softcell:Softcell Technologies Global Pvt. Ltd. is a premier System Integrator in India, delivering innovative IT solutions to enterprise customers. With over 35 years of experience, Softcell empowers businesses across industries such as BFSI,...
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Technical Account ManagerAPAC
2 months ago
New Delhi, India Paymentology Full timePaymentology is the first truly global issuer-processor, giving banks and fintechs the technology, team and experience to rapidly issue and process Mastercard, Visa and UnionPay cards across more than 50 countries, at scale. Our advanced, multi-cloud platform, offering both shared and dedicated processing instances, vast global presence and richer,...
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Technical Account Manager
4 months ago
Delhi, India Softcell Technologies Global Pvt. Ltd. Full timeJob Title:Technical Account Manager (TAM)Location:ChennaiCompany:Softcell Technologies Global Pvt. Ltd.About Softcell:Softcell is a leading IT solutions provider with over three decades of experience in delivering cutting-edge technology solutions to enterprise customers. We specialise in integrating the latest IT infrastructure and software solutions to...
