Technical Account Manager

1 week ago

Delhi, India Kapture CX Full time
About Kapture CX:
Kapture CX is a leading Customer Experience (CX) automation platform that is revolutionizing how businesses interact with their customers. We empower organizations to deliver exceptional customer support, streamline operations, and drive growth through AI-powered automation. As we expand our footprint, we are looking for driven, technical, and client-focused professionals to join our team as Technical Account Managers (TAMs).
Role Overview:
As a Technical Account Manager , you will be the go-to technical advisor and problem-solver for our clients, ensuring their success in using Kapture’s platform. You will be responsible for managing complex technical issues, implementing solutions, and providing world-class customer service. You will work closely with both internal teams and clients to maintain a high level of customer satisfaction and build long-lasting relationships. This role requires a combination of technical expertise, communication skills, and the ability to manage multiple priorities.
Key Responsibilities:
Client Onboarding & Integration Support:
Provide expert guidance and hands-on support during client onboarding to ensure a smooth integration with Kapture’s platform.
Collaborate with clients to understand their technical requirements and recommend tailored solutions to address their business needs.
Lead API integrations, leveraging tools like Postman , cURL , and JSON payloads to ensure seamless system interactions.
2. Technical Support & Troubleshooting:
Act as the primary point of contact for technical queries, issues, and escalations from clients.
Investigate and resolve technical issues quickly, working with internal engineering and product teams to provide timely solutions.
Utilize tools like Kafka (event streaming), Grafana (performance monitoring), and Sentry (error tracking) to diagnose and address technical problems proactively.
3.Client Relationship Management:
Build strong, trusted relationships with clients, acting as their advocate within Kapture.
Provide regular updates and technical insights to clients, ensuring they are informed about the platform's features, updates, and improvements.
Manage ongoing client communication, keeping clients satisfied and ensuring their technical needs are met consistently.
4.Proactive Technical Strategy & Optimization:
Identify opportunities to optimize client processes through Kapture’s solutions, offering technical recommendations for improvements.
Conduct periodic health checks and performance reviews to ensure clients are fully leveraging the platform’s capabilities.
Develop and deliver tailored strategies to ensure clients achieve maximum ROI on their investment in Kapture’s platform.
5.Collaboration & Cross-Functional Support:
Collaborate with Sales, Product, Engineering, and Support teams to ensure alignment and smooth delivery of technical solutions.
Provide technical insights and feedback to the product team to influence the development of new features and enhancements.
Assist in the creation and refinement of technical documentation, including troubleshooting guides, best practices, and knowledge base articles.
6.Documentation & Reporting:
Maintain accurate and detailed records of client interactions, technical issues, and resolutions.
Prepare regular reports on client health, open issues, and overall satisfaction, providing leadership with valuable insights into account status.
Document Root Cause Analyses (RCAs) for significant incidents and ensure that corrective actions are tracked and implemented.
What You’ll Need in Your Toolkit:
API Integration Expertise: Hands-on experience with API integrations using tools such as Postman , cURL , and working with JSON payloads .
Error Debugging Skills: Strong diagnostic skills to inspect logs, trace errors, and implement fixes quickly using advanced tools and techniques.
Tech Stack Proficiency: Experience with technologies like Kafka (for event streaming), Grafana (for performance monitoring), Sentry (for error tracking), and similar tools to optimize and resolve technical challenges.
Excellent Client Management Skills: Proven ability to build relationships, manage client expectations, and communicate technical concepts to both technical and non-technical stakeholders.
Problem-Solving Aptitude: Ability to identify the root cause of issues and implement effective solutions, ensuring the success and satisfaction of clients.
CRM Expertise (Bonus): Familiarity with CRM systems (Salesforce, HubSpot, etc.), particularly in handling customer data and processes.
Database Knowledge (Bonus): Experience with SQL/NoSQL databases , including writing and optimizing queries, as well as understanding data structure and flow.
Chatbot & Automation Experience (Bonus): Familiarity with chatbot technologies and AI-driven automation to enhance the client experience.
Documentation Skills: Ability to document technical issues, solutions, and root cause analyses (RCAs) clearly and concisely.
Who You Are:
Client-Centric: You are passionate about helping clients solve their technical challenges and ensuring their success with the Kapture platform.
Technically Proficient: You have a strong technical background and can seamlessly translate complex technical problems into actionable solutions.
Effective Communicator: You are an excellent communicator, able to explain technical concepts clearly to both technical and non-technical audiences.
Collaborative: You work well with cross-functional teams and are comfortable working in a fast-paced, dynamic environment.
Proactive: You anticipate client needs and issues, addressing them before they escalate.
Why Join Kapture CX:
Be part of a dynamic and fast-growing company shaping the future of CX automation.
Work with a diverse and talented team, including product, engineering, and customer success experts.
Enjoy a competitive compensation package with performance bonuses.
Get opportunities for growth and development in a cutting-edge field.

  • Technical Account Manager

    3 months ago

    delhi, India Cashfree Payments Full time

    About us: Cashfree is a leading payments and API banking solutions company. We provide full-stack payments solutions enabling businesses in India to collect payments and make payouts via all available methods with a simple integration. Cashfree’s offerings include an advanced and easy way to integrate payment gateway, a split payment solution for...

  • Technical Account Manager

    1 week ago

    Delhi, India Kapture CX Full time

    About Kapture CX:Kapture CX is a leading Customer Experience (CX) automation platform that is revolutionizing how businesses interact with their customers. We empower organizations to deliver exceptional customer support, streamline operations, and drive growth through AI-powered automation. As we expand our footprint, we are looking for driven, technical,...

  • Technical account manager

    7 days ago

    Delhi, India Kapture CX Full time

    About Kapture CX:Kapture CX is a leading Customer Experience (CX) automation platform that is revolutionizing how businesses interact with their customers. We empower organizations to deliver exceptional customer support, streamline operations, and drive growth through AI-powered automation. As we expand our footprint, we are looking for driven, technical,...

  • Technical Account Manager

    1 week ago

    Delhi, India Kapture CX Full time

    About Kapture CX:Kapture CX is a leading Customer Experience (CX) automation platform that is revolutionizing how businesses interact with their customers. We empower organizations to deliver exceptional customer support, streamline operations, and drive growth through AI-powered automation. As we expand our footprint, we are looking for driven, technical,...

  • Technical Account Manager

    4 months ago

    Delhi, India Softcell Technologies Global Pvt. Ltd. Full time

    Job Title:Technical Account Manager (TAM)Location:ChennaiCompany:Softcell Technologies Global Pvt. Ltd.About Softcell:Softcell is a leading IT solutions provider with over three decades of experience in delivering cutting-edge technology solutions to enterprise customers. We specialise in integrating the latest IT infrastructure and software solutions to...

  • Technical Account Manager

    4 months ago

    Delhi, India Softcell Technologies Global Pvt. Ltd. Full time

    Job Title:Technical Account Manager (TAM)Location:BengaluruCompany:Softcell Technologies Global Pvt. Ltd.About Softcell:Softcell is a leading IT solutions provider with over three decades of experience in delivering cutting-edge technology solutions to enterprise customers. We specialise in integrating the latest IT infrastructure and software solutions to...

  • Technical account manager

    3 weeks ago

    New Delhi, India Telcovas Solutions & Services Full time

    Job Location - across India and South East Asia About the profile We are seeking a highly skilled and proactive Technical Account Manager to join our dynamic Telcovas team. The ideal candidate will serve as the primary point of contact for technical needs, providing tailored solutions and ensuring customers leverage our products and services to...

  • Technical Account Manager

    3 weeks ago

    new delhi, India Telcovas Solutions & Services Full time

    Job Location - across India and South East Asia About the profile We are seeking a highly skilled and proactive Technical Account Manager to join our dynamic Telcovas team. The ideal candidate will serve as the primary point of contact for technical needs, providing tailored solutions and ensuring customers leverage our products and services to achieve...

  • Technical Account Manager

    4 weeks ago

    delhi, India Global M Full time

    Join the API Revolution at Gravitee—Where Innovation Meets Growth Since our beginnings in 2015, Gravitee has grown into a global force, recognized as a 2024 Gartner Magic Quadrant™ Leader for API Management. What started with four developers challenging the complexities of APIs has evolved into a revolutionary platform powering API and event stream...

  • Technical account manager

    4 weeks ago

    Delhi, India Global M Full time

    Join the API Revolution at Gravitee—Where Innovation Meets Growth Since our beginnings in 2015, Gravitee has grown into a global force, recognized as a 2024 Gartner Magic Quadrant™ Leader for API Management. What started with four developers challenging the complexities of APIs has evolved into a revolutionary platform powering API and event stream...

  • Technical Account Manager

    4 weeks ago

    Delhi, India Global M Full time

    Join the API Revolution at Gravitee—Where Innovation Meets GrowthSince our beginnings in 2015, Gravitee has grown into a global force, recognized as a 2024 Gartner Magic Quadrant™ Leader for API Management. What started with four developers challenging the complexities of APIs has evolved into a revolutionary platform powering API and event stream...

  • Technical account manager

    3 weeks ago

    New Delhi, India Telcovas Solutions & Services Full time

    Job Location - across India and South East AsiaAbout the profileWe are seeking a highly skilled and proactive Technical Account Manager to join our dynamic Telcovas team. The ideal candidate will serve as the primary point of contact for technical needs, providing tailored solutions and ensuring customers leverage our products and services to achieve their...

  • Technical Account Manager

    3 weeks ago

    new delhi, India Telcovas Solutions & Services Full time

    Job Location - across India and South East AsiaAbout the profileWe are seeking a highly skilled and proactive Technical Account Manager to join our dynamic Telcovas team. The ideal candidate will serve as the primary point of contact for technical needs, providing tailored solutions and ensuring customers leverage our products and services to achieve their...

  • Technical Account Manager

    4 weeks ago

    delhi, India Global M Full time

    Join the API Revolution at Gravitee—Where Innovation Meets GrowthSince our beginnings in 2015, Gravitee has grown into a global force, recognized as a 2024 Gartner Magic Quadrant™ Leader for API Management. What started with four developers challenging the complexities of APIs has evolved into a revolutionary platform powering API and event stream...

  • Technical Account Manager

    1 month ago

    Delhi, India Global M Full time

    Join the API Revolution at Gravitee—Where Innovation Meets GrowthSince our beginnings in 2015, Gravitee has grown into a global force, recognized as a 2024 Gartner Magic Quadrant™ Leader for API Management. What started with four developers challenging the complexities of APIs has evolved into a revolutionary platform powering API and event stream...

  • Technical account manager

    4 weeks ago

    Delhi, India Global M Full time

    Join the API Revolution at Gravitee—Where Innovation Meets GrowthSince our beginnings in 2015, Gravitee has grown into a global force, recognized as a 2024 Gartner Magic Quadrant™ Leader for API Management. What started with four developers challenging the complexities of APIs has evolved into a revolutionary platform powering API and event stream...

  • Technical Account Manager

    3 weeks ago

    Delhi, India Global M Full time

    Join the API Revolution at Gravitee—Where Innovation Meets GrowthSince our beginnings in 2015, Gravitee has grown into a global force, recognized as a 2024 Gartner Magic Quadrant™ Leader for API Management. What started with four developers challenging the complexities of APIs has evolved into a revolutionary platform powering API and event stream...

  • Technical Account Manager

    4 weeks ago

    delhi, India Global M Full time

    Join the API Revolution at Gravitee—Where Innovation Meets GrowthSince our beginnings in 2015, Gravitee has grown into a global force, recognized as a 2024 Gartner Magic Quadrant™ Leader for API Management. What started with four developers challenging the complexities of APIs has evolved into a revolutionary platform powering API and event stream...

  • Technical Account Manager

    3 weeks ago

    New Delhi, India Telcovas Solutions & Services Full time

    Job Location - across India and South East AsiaAbout the profileWe are seeking a highly skilled and proactive Technical Account Manager to join our dynamic Telcovas team. The ideal candidate will serve as the primary point of contact for technical needs, providing tailored solutions and ensuring customers leverage our products and services to achieve their...

  • Director - Technical Accounting

    2 months ago

    Delhi, India Uniqus Consultech Inc. Full time

    Function: Accounting and Reporting Consulting (ARC)Location: Mumbai,PuneRole & ResponsibilitiesUniqus is seeking professionals for our ARC team. As a Partner, you will work with clients to provide high-quality technical accounting advisory services. You will be responsible for developing and maintaining client relationships with senior stakeholders, work...