Lead Consultant
6 months ago
Company Description
OUR STORY
Let’s be honest: there are lots of people out there doing what we do. We’re just not convinced they’re doing it right. Businesses are hungry for innovation and opportunity, but not at the cost of their independence. At Ollion, we’ve connected companies and capabilities around the world to help ambitious organizations make the most of their transformation and leave the status quo in the dust.
WORKING AT OLLION
Innovation is risky. It demands bold steps and big questions, but that’s the price of making change. We’ve got our head in the cloud and two feet on the ground, channeling tech’s endless potential towards a single goal: making a world of difference. And we’re building a global team to do just that— a team capable of making game-changing breakthroughs without ever losing sight of the people it will impact. This is more than consulting. This is the change you can be.
THE OLLION DIFFERENCE
At Ollion, we’re all in on your independence. Our teams are seasoned. Our solutions are straightforward—sometimes even groundbreaking. And our engagements? Exactly as long as you want them to be. We deliver fresh thinking and hard-earned insight in a way that works for you and your customers, arming your organization with everything you need to make your transformation truly mean something.
WORKING WITH OLLION (our clients’ experiences)
Progress matters more than process. Our global team of cloud-native pros is all about creating new and better ways to work—not just by solving your tech challenges, but by using technology to solve your business challenges. We keep the formulas, frameworks, and ten-point plans to a minimum, tackling your most pressing problems with a proprietary mix of good-old-fashioned ingenuity and refreshing humanity.
DIVERSITY AT OLLION
One of our cultural keystones, ‘Find the angle’ recognizes that every individual has different aspirations, needs and brings a unique perspective.
We value diversity, inclusion, and equity (DE&I) as core to our success. We believe that a diverse workforce brings together unique perspectives, experiences, and ideas, leading to innovation, creativity, and better outcomes for our clients and our organization. We are on a journey and are committed to building a workplace that celebrates and respects individuals from all backgrounds, including but not limited to race, ethnicity, gender, sexual orientation, age, disability, and cultural heritage.
As our commitment to diversity and inclusion is reflected in our:
Awareness and sensitisation programs: to create awareness and sensitisation. We encourage open dialogue, active listening, and mutual respect, creating a safe and supportive environment for everyone to contribute their unique perspectives and ideas. Dedicated efforts to building diverse teams: that leverage the strength of our differences to tackle complex challenges and drive innovation. By embracing diversity, we broaden our collective knowledge, enhance problem-solving capabilities, and unlock limitless potential for our employees.
Job Description
Position Description
The Lead Consultant is a team focused and outcome driven role. The role provides strategy, design, delivery, and stakeholder outcomes. The role has accountability to deliver engagement as per the customer requirements in all aspects including cloud transformation and application modernization within the commercial construct.
The Lead Consultant plays a key role within an effective and engaged team formed for the duration of the engagement for the purpose of achieving the client project goals and objectives. Acts as a senior team member in relation to the engagement to align business and technical outcomes to the client needs, by building rapport, trust and relationship.
The Lead Consultant role is technology focused and outcome driven, with the aim of providing technical and domain expertise to clients to produce a coherent technology strategy and platform.
The Lead Consultant is knowledgeable in at least one of Ollion’s go-to-market domains and is an expert in this space. They use this knowledge to shape the Customers strategy and approach to the transformation
Expertise you bring
Client Relationship Management: Build strategic client relationships, identify and support identification of business growth opportunities. Proactively participates in the delivery of professional engagements and ensuring customer satisfaction.
Problem resolutions and escalations that enhance our reputation.
Assist in ensuring client satisfaction and exceptional experience in all client interactions Net Promoter Score (NPS) & Customer Satisfaction survey results are on an improving trend. Responsible for achieving client expectations and delivery outcomes once a deal is signed.Client Consulting & Delivery Engagement : Support client account and engagement strategy that develops an understanding of client needs and help drive this into a technical/business solution that achieves expected client outcomes.
Provide thought leadership to clients that inspires innovation and new ways of doing business
Bring the best of the Ollion best practices and technical solutions and offerings to client Work with engagement teams of consultants and engineers to achieve client outcomes in line with Ollion best practices. SME aligned to one or more practice service offerings. Act as a point of contact in client engagements to resolve issues and risks, before escalations. Customer feedback and commercial milestones are success metricsDelivery Quality: Support and assist client engagement are delivered in alignment to practice delivery frameworks and risk managed appropriately
All engagements delivered against Practice Delivery Framework Net Promoter Score (NPS) & Customer Satisfaction survey results are on an improving trend. Projects delivered to agreed scope and budgets and variances are managed appropriately Manages customer expectations and satisfaction by setting high standards for quality, monitoring & maintaining productivity, working systematically & consistently achieving project goals
Qualifications
Job Requirements
At least 7- 10 years in a client facing consulting position Experience leading client-focused consulting, delivery, and/or servicing teams Cloud and application modernisation consulting experiencePersonal Attributes
Organised: Strong time management and organisational skillsSets goals, develops plans, anticipates obstacles and develops alternative plans. Coordinates own activities and those of others to meet objectives efficiently and effectively. Always achieves more than peers think would be possible. Energetic & Driven: Proactive and shows high levels of initiative with a “can do” attitudeHas the physical and mental stamina necessary to meet the challenges. Has high ambition for the business.Determined, Resilient & able to work under pressure Demonstrates a high level of determination to get things done; navigates roadblocks and overcomes obstacles. Is resilient, about to meet deadlines and competing priorities. Authentic: Deals with people in an honest, upfront manner; provides genuine opinions and represents information and data accurately and completely; keeps commitments; behaves consistently. High levels of professionalism, honesty and integrity. Pragmatic thinker:Resolves problems pragmatically; sees issues from new perspectives; understands how components come together. Displays wisdom and business acumen. Competencies Communicating with impactExpresses written and verbal thoughts and ideas in a clear, succinct, and compelling manner in individual and group situations, adjusting language to capture the attention of the audience.Influencing others Uses appropriate interpersonal styles and techniques to persuade others to accept a point of view or adopt an agenda; adapts negotiation style and influence strategies based on the people involved.Attention to Detail High levels of accuracy and attention to detail in governance & management reporting and written communications. Technology Leadership Understands the industry and the factors that can affect regional and corporate goals; uses industry knowledge in planning and decision making. Is a technology leader and is abreast of trends & development in cloud technology and managed service environments.
Additional Information
BENEFITS & PERKS FOR WORKING AT OLLION
Our employees multiply their potential because they have opportunities to: Create a lasting Impact , Learn and Grow professionally & personally, Experience great Culture , and Be your Whole Self
Beyond an amazing, collaborative work environment, great people, and inspiring, innovative work, we have some great benefits and perks:
Benchmarked, competitive, in-market total rewards package including (but not limited to): base salary & short-term incentive for all employees Fully remote-first, small but Global organization; ‘learn wherever, whenever’ frees our people from a rigid view of learning and growth Retirement planning (i.e. CPF, EPF, company-matched 401(k)) Globally, we build benefit plans that offer choices for whatever stage in life our employees are in and allow for flexibility as life happens. Employees have access to a fully comprehensive benefits package to choose the medical, dental, and vision insurance plan that best fits their lives. In addition to great healthcare coverage, we also offer all employees mental health resources and additional wellness programs. Generous time off and leave allowances And moreOllion is an equal opportunity employer. We celebrate diversity and we are committed to creating an inclusive environment for all employees. Ollion does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, or other non-merit factor.
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