AM - Delivery Excellence

6 months ago


Bengaluru, India Mphasis Full time

Job Description

Job Summary –

1. Assist in building strong Operational practices: Conduct assessments on key delivery practices and support delivery in building industry practices

2. Study business processes, identify vulnerabilities in operations and implement Process Controls to minimize risk and enable a predictable process

3. Assist in setting up Quality control framework and monitor health of the QC process

4. Data Analysis: Analyze lead indicators / metrics and detect any risk in meeting the SLA / customer satisfaction

5. Monitor adherence to SLA and KPI. Run Go-To-Green program for SLA failures

6. Stakeholder Management – Build a strong connect with delivery

7. Support Process definition, deployment and support activities

8. Analyze CSAT and deploy & closely monitor action plans to improve customer satisfaction

Years of experience needed – 5 to 6 yrs of industry experience

Technical Skills:

 Strong understanding of Quality Control and Assurance practices

 Good Analytical Skills – ability to analyze process data and coming up with solutions

 Good Emotional Intelligence and ability to build strong relationships with stakeholders

 Excellent communication skills – verbal and written 

 Good program management skill

 Proficiency in MS Office – Advance Excel & PPT

Certifications Needed:

 Any relevant certification / training on Quality Control / Assurance

 Lean / Six Sigma GB Certified / Trained

 ISO QMS lead auditor certified will be an advantage

 Power Apps / Power BI skills will be an advantage



  • Bengaluru, Karnataka, India Wipro Full time

    **Role Overview:**We are seeking an experienced Delivery Excellence Manager to join our team at Wipro. As a key member of our organization, you will be responsible for ensuring seamless delivery of projects across various accounts.The successful candidate will have a strong background in program management, with expertise in driving operational efficiency,...


  • Bengaluru, Karnataka, India BT Group Full time

    The BT Group seeks a highly skilled Delivery Excellence Lead to support the implementation of technical solutions from initial scope to delivery, ensuring adherence to roadmap, time and budget constraints. This role requires strong experience in Technical Delivery and proven expertise with Scrum and Agile methodologies.The ideal candidate will have 3-6 years...


  • Bengaluru, Karnataka, India Infosys Full time

    Job Title: Software Delivery Excellence LeadOverviewInfosys is a global leader in technology services and consulting. We are seeking an experienced Software Delivery Excellence Lead to join our team.About the RoleWe are looking for a skilled professional to lead project delivery, manage stakeholders, and drive business growth. As a Software Delivery...


  • Bengaluru, India SLK Full time

    Company Name:   SLK Software Private Limited .buttontext96db11d82d878844 a{ border: 1px solid transparent; } .buttontext96db11d82d878844 a:focus{ border: 1px dashed #F0AB00 !important; outline: none !important; } ...


  • Bengaluru, Karnataka, India Apex IT Full time

    About Apex IT: We are a leading global consulting firm specializing in award-winning services that transform customer, employee, and student experiences.We provide enterprise solutions including CRM, financial reporting, HR, and Business Intelligence. Our top talent is based across the United States and India, and we offer flexible work-life balance with...


  • Bengaluru, Karnataka, India Apex IT Full time

    Job Title: Software Delivery Excellence ManagerWe are seeking a seasoned professional to lead our software delivery efforts. As a Software Delivery Excellence Manager, you will oversee the entire software delivery lifecycle, ensuring successful and timely delivery of SaaS products and solutions.About Us:APEX IT is a global consulting firm that provides...


  • Bengaluru, India Apex IT Full time

    About Apex IT:Apex IT is a global consulting firm that provides award-winning services to transform the customer, employee, and student experiences. Since 1997, our Salesforce and Oracle experts have provided a full range of enterprise solutions including CRM and related applications that support sales, marketing, and service; financial reporting; HR; and...


  • Bengaluru, Karnataka, India Sampoorna Consultants Pvt. Ltd Full time

    Sampoorna Consultants Pvt. Ltd is seeking a highly skilled IT Service Delivery Excellence Manager to lead our team in delivering exceptional IT services.The estimated annual salary for this role is ₹1,200,000 - ₹1,800,000 (dependent on experience and qualifications).About the Role:This is a full-time position responsible for ensuring seamless delivery of...


  • Bengaluru, Karnataka, India Colt Technology Services Full time

    Role OverviewColt Technology Services is a leading provider of network, voice and data centre services to thousands of businesses worldwide. Our mission is to empower our customers by putting the power of the digital universe in their hands.About the JobThis role is part of our Project and Portfolio Delivery team, which works in partnership with the business...


  • Bengaluru, India Apex IT Full time

    About Apex IT: Apex IT is a global consulting firm that provides award-winning services to transform the customer, employee, and student experiences. Since 1997, our Salesforce and Oracle experts have provided a full range of enterprise solutions including CRM and related applications that support sales, marketing, and service; financial reporting; HR; and...


  • Bengaluru, India Apex IT Full time

    About Apex IT: Apex IT is a global consulting firm that provides award-winning services to transform the customer, employee, and student experiences. Since 1997, our Salesforce and Oracle experts have provided a full range of enterprise solutions including CRM and related applications that support sales, marketing, and service; financial reporting; HR; and...


  • Bengaluru, India Newport Williams Full time

    Reports To: Vice PresidentWork Location/Travel: Bangalore, with office-based work and travel as required by business needsRole Type: Full-Time (40 hours per week), HybridExperience: 18+ years in delivery roles, preferably in Saa S, implementations, and supportRole Overview:The Delivery Lead is responsible for managing the entire software delivery...


  • Bengaluru, Karnataka, India Infosys Full time

    About the RoleWe are seeking a seasoned IT Service Management professional to join our team as a Service Delivery Excellence Leader. This is an exciting opportunity for someone who is passionate about driving service excellence and delivering exceptional customer experiences.


  • Bengaluru, India Apex IT Full time

    About Apex IT:Apex IT is a global consulting firm that provides award-winning services to transform the customer, employee, and student experiences. Since 1997, our Salesforce and Oracle experts have provided a full range of enterprise solutions including CRM and related applications that support sales, marketing, and service; financial reporting; HR; and...


  • Bengaluru, India Newport Williams Full time

    Reports To: Vice President Work Location/Travel: Bangalore, with office-based work and travel as required by business needs Role Type: Full-Time (40 hours per week), Hybrid Experience: 18+ years in delivery roles, preferably in SaaS, implementations, and support Role Overview: The Delivery Lead is responsible for managing the entire software delivery...


  • Bengaluru, India Newport Williams Full time

    Reports To: Vice PresidentWork Location/Travel: Bangalore, with office-based work and travel as required by business needsRole Type: Full-Time (40 hours per week), HybridExperience: 18+ years in delivery roles, preferably in SaaS, implementations, and supportRole Overview:The Delivery Lead is responsible for managing the entire software delivery lifecycle,...


  • Bengaluru, India Newport Williams Full time

    Reports To: Vice PresidentWork Location/Travel: Bangalore, with office-based work and travel as required by business needsRole Type: Full-Time (40 hours per week), HybridExperience: 18+ years in delivery roles, preferably in SaaS, implementations, and supportRole Overview:The Delivery Lead is responsible for managing the entire software delivery lifecycle,...

  • Ams Verification

    2 months ago


    Bengaluru, Karnataka, India Whitefield careers Full time

    Technical Skills - Excellent knowledge parametric and functional verification - Parametric Verification and test regression: Cadence Virtuoso ADE-XL based - Skilled in Simulators: Spectre, AFS, Incisive, VCS-AMS. - AMS model development: Wreal, SystemVerilog, VerilogAMS. UVM, UNL. - Testbench technologies - UVM - Fastspice simulator Cadence Spectre or...

  • Operations Manager

    2 weeks ago


    Bengaluru, Karnataka, India ATSPL - Karnataka Full time

    As an Operations Manager with our esteemed transportation team at ATSPL - Karnataka, you will be instrumental in driving delivery excellence across the region. With a focus on customer-centricity, we are seeking a strong leader to spearhead shift operations and support our DC manager in performance management and operational planning.


  • Bengaluru, Karnataka, India Lifelancer Full time

    Job SummaryWe are seeking an experienced Regulatory Delivery Excellence Manager to join our team at Lifelancer, a talent-hiring platform in Life Sciences, Pharma and IT. As a key member of our operations team, you will be responsible for managing the registration management work performed by our regulatory associates and submission publishers.