![Mphasis](https://media.trabajo.org/img/noimg.jpg)
AM - Delivery Excellence
4 weeks ago
Job Description
Job Summary –
1. Assist in building strong Operational practices: Conduct assessments on key delivery practices and support delivery in building industry practices
2. Study business processes, identify vulnerabilities in operations and implement Process Controls to minimize risk and enable a predictable process
3. Assist in setting up Quality control framework and monitor health of the QC process
4. Data Analysis: Analyze lead indicators / metrics and detect any risk in meeting the SLA / customer satisfaction
5. Monitor adherence to SLA and KPI. Run Go-To-Green program for SLA failures
6. Stakeholder Management – Build a strong connect with delivery
7. Support Process definition, deployment and support activities
8. Analyze CSAT and deploy & closely monitor action plans to improve customer satisfaction
Years of experience needed – 5 to 6 yrs of industry experience
Technical Skills:
Strong understanding of Quality Control and Assurance practices
Good Analytical Skills – ability to analyze process data and coming up with solutions
Good Emotional Intelligence and ability to build strong relationships with stakeholders
Excellent communication skills – verbal and written
Good program management skill
Proficiency in MS Office – Advance Excel & PPT
Certifications Needed:
Any relevant certification / training on Quality Control / Assurance
Lean / Six Sigma GB Certified / Trained
ISO QMS lead auditor certified will be an advantage
Power Apps / Power BI skills will be an advantage
-
Bengaluru, Karnataka, India Capgemini Full timeJob Description Capgemini is seeking a Sr Director level executive to play a Delivery Management/excellence and Portfolio Leader role in Microsoft Technologies who will work alongside Geography leads, Partners, Practices, Business Operations and Client Executives to expand the headcount growth of Capgemini. They will be responsible for partnering with Sr....
-
AMS Solution Architect
1 month ago
Bengaluru, India Allime Tech Solutions Full timeAs an AMS (Application Management Services) Solution Architect at [Company Name], you will be responsible for designing and implementing comprehensive AMS solutions that meet the evolving needs of our clients. You will work closely with cross-functional teams, including business analysts, developers, and project managers, to ensure the successful delivery...
-
AMS Solution Architect
1 week ago
Bengaluru, Karnataka, India Allime Tech Solutions Full timeAs an Application Management Services (AMS) Solution Architect at [Company Name], your main role is to create and implement comprehensive AMS solutions that fulfill our clients' changing needs. You will collaborate with diverse teams like business analysts, developers, and project managers to ensure the successful delivery and ongoing management of...
-
AMS Solution Architect
3 weeks ago
Bengaluru, India Allime Tech Solutions Full timeAs an AMS (Application Management Services) Solution Architect at [Company Name], you will be responsible for designing and implementing comprehensive AMS solutions that meet the evolving needs of our clients. You will work closely with cross-functional teams, including business analysts, developers, and project managers, to ensure the successful delivery...
-
Am - Business Excellence
3 weeks ago
Bengaluru, India Enphase Energy Full time**GET READY FOR THE FUTURE OF ENERGY** Our Vision: World’s best software-defined home energy solutions company - Milestone years Global Footprint - Hyperlinks **Role Title** Assistant Manager **Function** Business Excellence **Reports To** Sr. Manager Business Excellence **Location** - Bangalore **Mission (Why does this role exist?) and Scope...
-
Specialist, Operational Excellence, India
3 weeks ago
Bengaluru, India ReSource Pro Full timeMinimum 6-8 years’ experience in Operations / Operational ExcellencePurpose of the Position:Implement OPEX StandardsAbility to create and implement standard operating procedures in line with the OPEX standardsReview the current procedures and standardize as per the OPEX requirementsOversee the progress to ensure the processes are on trackUnderstand...
-
Specialist, Operational Excellence, India
2 weeks ago
Bengaluru, Karnataka, India ReSource Pro Full timeMinimum 6-8 years' experience in Operations / Operational ExcellencePurpose of the Position:Implement OPEX StandardsAbility to create and implement standard operating procedures in line with the OPEX standardsReview the current procedures and standardize as per the OPEX requirementsOversee the progress to ensure the processes are on trackUnderstand...
-
Specialist, Operational Excellence, India
1 week ago
Bengaluru, Karnataka, India ReSource Pro Full timeMinimum 6-8 years' experience in Operations / Operational ExcellencePurpose of the Position:Implement OPEX StandardsAbility to create and implement standard operating procedures in line with the OPEX standardsReview the current procedures and standardize as per the OPEX requirementsOversee the progress to ensure the processes are on trackUnderstand...
-
Manager, Service Delivery, India
1 week ago
Bengaluru, Karnataka, India ReSource Pro Full timeJob Description: Manager, Service Delivery Manager, India Job Title Manager, Service Delivery, India Report to Director, Service Delivery, India Department Service Delivery Unit Location Bangalore, India Purpose of the Position: In this pivotal role, critical leadership will be expected during this exciting and transformative time for the company - a unique...
-
Am- Operation
2 weeks ago
Bengaluru, Karnataka, India Whiteforce Full timeEmployment Information: Industry- AM Operation Job level- Any Graduate Salary- Experience- - 5 Pay-Type Closedate- JOB-ID- JB-548 Location- Bangalore, MumbaiJob Descriptions:Job Description We are looking for AM Operation for our Manage Services Business Roles & Responsibilities The role involves working with the client's team in executing the...
-
Specialist, Operational Excellence, India
4 weeks ago
Bengaluru, India ReSource Pro Full timeMinimum 6-8 years’ experience in Operations / Operational ExcellencePurpose of the Position: Implement OPEX StandardsAbility to create and implement standard operating procedures in line with the OPEX standardsReview the current procedures and standardize as per the OPEX requirementsOversee the progress to ensure the processes are on trackUnderstand...
-
Specialist, Operational Excellence, India
4 weeks ago
Bengaluru, India ReSource Pro Full timeMinimum 6-8 years’ experience in Operations / Operational ExcellencePurpose of the Position: Implement OPEX StandardsAbility to create and implement standard operating procedures in line with the OPEX standardsReview the current procedures and standardize as per the OPEX requirementsOversee the progress to ensure the processes are on trackUnderstand...
-
Specialist, Operational Excellence, India
4 weeks ago
Bengaluru, India ReSource Pro Full timeMinimum 6-8 years’ experience in Operations / Operational ExcellencePurpose of the Position: Implement OPEX StandardsAbility to create and implement standard operating procedures in line with the OPEX standardsReview the current procedures and standardize as per the OPEX requirementsOversee the progress to ensure the processes are on trackUnderstand...
-
Specialist, Operational Excellence, India
3 weeks ago
Bengaluru, India ReSource Pro Full timeMinimum 6-8 years’ experience in Operations / Operational Excellence Purpose of the Position: Implement OPEX Standards Ability to create and implement standard operating procedures in line with the OPEX standards Review the current procedures and standardize as per the OPEX requirements Oversee the progress to ensure the processes are on track...
-
Specialist, Operational Excellence, India
3 weeks ago
Bengaluru, India ReSource Pro Full timeMinimum 6-8 years’ experience in Operations / Operational ExcellencePurpose of the Position: Implement OPEX StandardsAbility to create and implement standard operating procedures in line with the OPEX standardsReview the current procedures and standardize as per the OPEX requirementsOversee the progress to ensure the processes are on trackUnderstand...
-
Delivery / Helper Florist
2 weeks ago
Bengaluru, India The Flora Full time**Job Summary** The Flora, a B2C flower brand needs part-time delivery executives who can also work as Helper to the Florist in the second half of the day. **Job Timings** From Morning 8:00 am to Morning 05:00 am **Key Skills** Should be polite, Should be able to speak Kannada, Hindi and English, Valid driving license, Android Phone (preferred) **Required...
-
Manager, Service Delivery, India
4 weeks ago
Bengaluru, India ReSource Pro Full timeJob Description: Manager, Service Delivery Manager, IndiaJob Title Manager, Service Delivery,India Report to Director, Service Delivery,IndiaDepartment Service Delivery Unit Location Bangalore, IndiaPurpose of the Position:In this pivotal role, critical leadership will be expected during this exciting and transformative time for the company - aunique...
-
Manager, Service Delivery, India
3 weeks ago
Bengaluru, India ReSource Pro Full timeJob Description: Manager, Service Delivery Manager, IndiaJob Title Manager, Service Delivery,India Report to Director, Service Delivery,IndiaDepartment Service Delivery Unit Location Bangalore, IndiaPurpose of the Position:In this pivotal role, critical leadership will be expected during this exciting and transformative time for the company - aunique...
-
Executive - Delivery Excellence (Remote)
3 weeks ago
Bengaluru, Karnataka, India Factsuite (Quin Pro) Full timeRoles & Responsibilities: Service Delivery Executive roles and responsibilities includes following but not limited to: - Ensure accuracy, reliability, and compliance of background verification process. - Conduct audits and reviews of verification reports. - Monitor processes, identify gaps, and implement quality control measures. - Detect and resolve errors...
-
Bengaluru, India ReSource Pro Full timeMinimum 6-8 years’ experience in Operations / Operational ExcellencePurpose of the Position:Implement OPEX Standards- Ability to create and implement standard operating procedures in line with the OPEX standards- Review the current procedures and standardize as per the OPEX requirements- Oversee the progress to ensure the processes are on track- Understand...