Specialist, Operational Excellence, India

3 weeks ago

Bengaluru, India ReSource Pro Full time

Minimum 6-8 years’ experience in Operations / Operational Excellence


Purpose of the Position:


Implement OPEX Standards


  • Ability to create and implement standard operating procedures in line with the OPEX standards
  • Review the current procedures and standardize as per the OPEX requirements
  • Oversee the progress to ensure the processes are on track
  • Understand operational standards defined by OPEX, performance audits to ensure adherence to defined standards


MIS Reporting


  • Should have a strong foundation knowledge of excel
  • Ability to create and track reports around Average Handling Time, Efficiency and Utilization
  • Ability to create reports around payroll, budgeting and incentive coverage
  • Perform data analysis for generating reports on periodic basis
  • Excellent time management skills with a proven ability to meet deadlines.
  • Strong logical and analytical skillsets


Stakeholder Management


  • Ability to connect with different teams within SDU to implement the OPEX standardized procedures
  • Ensuring project delivery on time and tracking project deliverables closely
  • Support in the implementation of organization-wide projects driven by OPEX
  • Resolve any clarifications sought by SDU on operational dashboards or compliance scores published


Competencies, Skills and Behaviors:


  • Proven work experience in Insurance Operations (must)
  • Has good understanding of operational metrics involved in Insurance processing
  • Has been a part of training/quality audit team performing process training for new hires, perform audits, provide coaching and feedback to new hires
  • Experience in process documentation is a must
  • Demonstrable experience with excel reports, and exposure to business analytic tools will be an advantage
  • Analytical and goal oriented
  • Excellent stakeholder management skills
  • Work cohesively with the team and support as appropriate to achieve common goal


ReSource Pro Operational Solutions Pvt Ltd.


About Us:

ReSource Pro brings to the insurance industry tools, technology, and strategic services that enable profitable growth through operations excellence.

Headquartered in New York, ReSource Pro’s global service centers address client operational needs around the clock.

Recognized as an industry thought leader and listed as one of Inc. 500/5000 Fastest Growing Private Companies annually since 2009.

Over 7,000+ ReSource Pro employees provide dedicated support to more than 400+ insurance organizations, consistently achieving a 97% client retention rate for over a decade.

We help you execute your most complex business objectives with solutions designed to boost performance, productivity, and profitability.


ReSource Pro Global Achievements:

ISG Provider Lens™ - Insurance BPO Services and Platform Solutions 2020

ReSource Pro is placed as High in Product Challenger

EVEREST PEAK Matrix - P&C Insurance BPS Peak Matrix Assessment 2021

ReSource Pro is identified as having a strong Market Impact in the list of Major Contenders

Shift Timings:

Regular Shift - 7:00 AM to 4:00 PM | 7:30 AM to 4:30 PM | 8:00 AM to 5:00 PM | 8:30 AM to 5:30 PM

Real-Time Shift - 6:30 PM to 3:30 AM | 7:30 PM to 4:30 AM | 8:30 PM to 5:30 AM | 9:30 PM to 6:30 AM


Employee Value Proposition:


· Join

Work with the best in the class profession and know what they do


· Learn

Learning is a lifelong process and you will have ample opportunities to develop


· Advance

Real-time promotions on business needs.


· Earn

Our total reward strategy is much more than the base salary


Location:

2nd, 3rd and 7th Floor, Hub 4, Karle Town Center (SEZ)

Kempapura Main Road, Nagavara, Bengaluru - 560045, India

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