Specialist, Operational Excellence, India

1 week ago


Bengaluru, Karnataka, India ReSource Pro Full time
Minimum 6-8 years' experience in Operations / Operational Excellence

Purpose of the Position:
Implement OPEX Standards

Ability to create and implement standard operating procedures in line with the OPEX standardsReview the current procedures and standardize as per the OPEX requirementsOversee the progress to ensure the processes are on trackUnderstand operational standards defined by OPEX, performance audits to ensure adherence to defined standards

MIS Reporting


Should have a strong foundation knowledge of excelAbility to create and track reports around Average Handling Time, Efficiency and UtilizationAbility to create reports around payroll, budgeting and incentive coveragePerform data analysis for generating reports on periodic basisExcellent time management skills with a proven ability to meet deadlines.

Strong logical and analytical skillsets

Stakeholder Management

Ability to connect with different teams within SDU to implement the OPEX standardized proceduresEnsuring project delivery on time and tracking project deliverables closelySupport in the implementation of organization-wide projects driven by OPEXResolve any clarifications sought by SDU on operational dashboards or compliance scores published

Competencies, Skills and Behaviors:
Proven work experience in Insurance Operations (must)Has good understanding of operational metrics involved in Insurance processingHas been a part of training/quality audit team performing process training for new hires, perform audits, provide coaching and feedback to new hiresExperience in process documentation is a mustDemonstrable experience with excel reports, and exposure to business analytic tools will be an advantageAnalytical and goal orientedExcellent stakeholder management skillsWork cohesively with the team and support as appropriate to achieve common goal

ReSource Pro Operational Solutions Pvt Ltd.

About Us:
ReSource Pro brings to the insurance industry tools, technology, and strategic services that enable profitable growth through operations excellence.
Headquartered in New York, ReSource Pro's global service centers address client operational needs around the clock.
Recognized as an industry thought leader and listed as one of Inc.

500/5000 Fastest Growing Private Companies annually since 2009.Over 7,000+ ReSource Pro employees provide dedicated support to more than 400+ insurance organizations, consistently achieving a 97% client retention rate for over a decade.

We help you execute your most complex business objectives with solutions designed to boost performance, productivity, and profitability.

ReSource Pro Global Achievements:
ISG Provider LensTM -Insurance BPO Services and Platform Solutions 2020ReSource Pro is placed as High in Product ChallengerEVEREST PEAK Matrix -P&C Insurance BPS Peak Matrix Assessment 2021ReSource Pro is identified as having a strong Market Impact in the list of Major Contenders

Shift Timings:
Regular Shift - 7:00 AM to 4:00 PM | 7:30 AM to 4:30 PM | 8:00 AM to 5:00 PM | 8:30 AM to 5:30 PMReal-Time Shift - 6:30 PM to 3:30 AM | 7:30 PM to 4:30 AM | 8:30 PM to 5:30 AM | 9:30 PM to 6:30 AM

Employee Value Proposition:

  • JoinWork with the best in the class profession and know what they do
  • LearnLearning is a lifelong process and you will have ample opportunities to develop
  • AdvanceReal-time promotions on business needs.
  • EarnOur total reward strategy is much more than the base salary

Location:
2nd, 3rd and 7th Floor, Hub 4, Karle Town Center (SEZ)Kempapura Main Road, Nagavara, Bengaluru , India

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