Specialist, Operational Excellence, India
1 week ago
Purpose of the Position:
Implement OPEX Standards
Ability to create and implement standard operating procedures in line with the OPEX standards
Review the current procedures and standardize as per the OPEX requirements
Oversee the progress to ensure the processes are on track
Understand operational standards defined by OPEX, performance audits to ensure adherence to defined standards
MIS Reporting
Should have a strong foundation knowledge of excel
Ability to create and track reports around Average Handling Time, Efficiency and Utilization
Ability to create reports around payroll, budgeting and incentive coverage
Perform data analysis for generating reports on periodic basis
Excellent time management skills with a proven ability to meet deadlines.
Strong logical and analytical skillsets
Stakeholder Management
Ability to connect with different teams within SDU to implement the OPEX standardized procedures
Ensuring project delivery on time and tracking project deliverables closely
Support in the implementation of organization-wide projects driven by OPEX
Resolve any clarifications sought by SDU on operational dashboards or compliance scores published
Competencies, Skills and Behaviors:
Proven work experience in Insurance Operations (must)
Has good understanding of operational metrics involved in Insurance processing
Has been a part of training/quality audit team performing process training for new hires, perform audits, provide coaching and feedback to new hires
Experience in process documentation is a must
Demonstrable experience with excel reports, and exposure to business analytic tools will be an advantage
Analytical and goal oriented
Excellent stakeholder management skills
Work cohesively with the team and support as appropriate to achieve common goal
Re Source Pro Operational Solutions Pvt Ltd.
About Us:
Re Source Pro brings to the insurance industry tools, technology, and strategic services that enable profitable growth through operations excellence.
Recognized as an industry thought leader and listed as one of Inc.
500/5000 Fastest Growing Private Companies annually since 2009.
Over 7,000+ Re Source Pro employees provide dedicated support to more than 400+ insurance organizations, consistently achieving a 97% client retention rate for over a decade.
We help you execute your most complex business objectives with solutions designed to boost performance, productivity, and profitability.Re Source Pro Global Achievements:
ISG Provider LensTM - Insurance BPO Services and Platform Solutions 2020
Re Source Pro is placed as High in Product Challenger
EVEREST PEAK Matrix - P&C Insurance BPS Peak Matrix Assessment 2021
Re Source Pro is identified as having a strong Market Impact in the list of Major Contenders
Shift Timings:
Regular Shift - 7:00 AM to 4:00 PM | 7:30 AM to 4:30 PM | 8:00 AM to 5:00 PM | 8:30 AM to 5:30 PM
Real-Time Shift - 6:30 PM to 3:30 AM | 7:30 PM to 4:30 AM | 8:30 PM to 5:30 AM | 9:30 PM to 6:30 AM
Employee Value Proposition:
- Join
- Learn
- Advance
- Earn
Location:
2nd, 3rd and 7th Floor, Hub 4, Karle Town Center (SEZ)
Kempapura Main Road, Nagavara, Bengaluru , India
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