Process Improvement Specialist
5 months ago
Amazon currently seeks creative, dynamic and experienced Process improvement Specialist to join the EU FBA Seller Experience and Reimbursements team to drive Cost of Customer Returns for Amazon and Seller and eliminating Seller points around customer returns.
A successful candidate must be able to work independently, be comfortable with ambiguity, and be able to influence internal/external partners at all levels of the organization. This role will particularly suit someone with strong analytical abilities, relationship building skills and superb project management capabilities. Some of the qualities that we are looking for: you are results-oriented (and have a track record of repeatedly delivering great results); you are an innovator (and have already proven it); you have the intellect and horsepower to solve really complex problems (some may say impossible to solve); you are an owner, and do what it takes to make your team successful; you have relentlessly high standards (some may say too high); you are customer obsessed; you operate well in an ambiguous environment; and finally, you have a burning desire to be a part of something really big.
Key job responsibilities
1. Establish E2E knowledge of FBA Customer Returns and major drivers of costs due to items that are not returned after being refunded to the csutomers.
2. Identify and lead Scalable solutions to reduce Amazon controllable Returns .
3. Identify input metrics, metric owners, align goals with respective owners, monitor and share progress on these metrics with stake holders
4. Develop weekly/monthly/quarterly mechanisms to drive visibility on defect reduction initiatives and performance
5. Work with Ops and Tech teams to develop processes and products to identify and reduce defects
6. Forecast defect reduction plan and financial impact and lead OP1, OP2 and 3YP
7. Lead funding discussions for Product and process initiatives
BASIC QUALIFICATIONS
1. Bachelor's degree2. Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
3. Experience in program or project management
4. Experience working cross functionally with tech and non-tech teams
5. Experience in defining and implementing process improvement initiatives using data and metrics
6. Experience defining program requirements and using data and metrics to determine improvements
PREFERRED QUALIFICATIONS
1. Experience in driving end to end delivery, and communicating results to senior leadership2. Experience leading process improvements
3. Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
4. Experience building processes, project management, and schedules
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