Guest Relations Ambassador
2 months ago
Basic JobResponsibilities:
Evaluate the everyday statusof all hotel occupancy and coordinate with various departments e.g.reservation sales and housekeeping to ensure optimal level of guestsatisfaction.
Manage and greet all guestsmonitor and resolve all requests.
Performcheckin/OUT of guests using the Opera system.
Welcome and greet guests and answer inquiries and incomingcalls.
Prepare occupancy and guest reportsMaintain group and individual arrival reportsdaily.
Inform guests of hotel rates and servicesand create/cancel/confirm reservations.
Checkand manage room allocation.
Determine and ensurecompliance with all key control policies and manage all safedeposit boxes for guests.
Coordinate and assistthe concierge in all services to guests.
Maintain knowledge of all emergency procedures
Evaluate all credit limit reports on an everyday basis and manageroom availabilityefficiently.
Qualifications:
JobQualifications:
Pleasant personality with a goodappearance.
Service and guestoriented
Very good command of both written andspoken English
Opera experience is aplus
Ability to work on shiftbasis.
Remote Work:
No
EmploymentType :
Fulltime
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