Guest Relations Ambassador

2 months ago


Jaipur, India AccorHotel Full time

Basic JobResponsibilities:

Evaluate the everyday statusof all hotel occupancy and coordinate with various departments e.g.reservation sales and housekeeping to ensure optimal level of guestsatisfaction.

Manage and greet all guestsmonitor and resolve all requests.

Performcheckin/OUT of guests using the Opera system.

Welcome and greet guests and answer inquiries and incomingcalls.

Prepare occupancy and guest reportsMaintain group and individual arrival reportsdaily.

Inform guests of hotel rates and servicesand create/cancel/confirm reservations.

Checkand manage room allocation.

Determine and ensurecompliance with all key control policies and manage all safedeposit boxes for guests.

Coordinate and assistthe concierge in all services to guests.

Maintain knowledge of all emergency procedures

Evaluate all credit limit reports on an everyday basis and manageroom availabilityefficiently.

 


Qualifications:

JobQualifications:

Pleasant personality with a goodappearance.

Service and guestoriented

Very good command of both written andspoken English

Opera experience is aplus

Ability to work on shiftbasis.


Remote Work:

No


EmploymentType :

Fulltime



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