Guest Relations Executive

2 weeks ago

Jaipur, India Hilton Full time

Guest Relations Executive

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

The Front Desk Supervisor provides leadership and guidance to Front Desk staff during the assigned shift to ensure that consistent quality service is provided.

**What will I be doing?**

As the Front Desk Supervisor, you will be responsible for performing the following tasks to the highest standards:

- Supervise Front Desk staff to ensure smooth and efficient operation during the assigned shift.
- Communicate effectively both verbally and in writing to provide clear directions to staff.
- Assign and instruct Guest Service Agents in the details of work, observing their performance and encouraging improvements.
- Use creative management skills to solve guest and team member problems, ensuring compliance with company standards to ensure consistent high-quality guest relations.
- Manage desk, resolve guest concerns, handles emergencies and other challenges that may occur during the assigned shift, implementing resolutions by using discretion and judgment.
- Greet customers immediately with a friendly and sincere welcome, using a positive and clear speaking voice.
- Listen to and understand requests, issues and situations from both guests and team members.
- Regular attendance in conformance with the standards established by Hilton from time to time.
- Work varying schedules to reflect the business needs of the hotel due to the cyclical nature of the hospitality industry.
- Support and motivate front desk team members by leading by example and employing competent and consistent management practices.
- Actively take part in training the team, supporting and leading formal training sessions and focusing on on-the-job training to ensure that all team members are of the same standard.
- Attend training where and when required.
- Act as a coach and mentor to team members, reinforcing standards and expectations and motivating team members to strive for established targets.
- Maintain discipline amongst team members, ensuring consistency in accordance with the team member handbook, Chinese Labor Law and HR guidelines.
- Be involved with the development of high potential team members to ensure that all team members are trained to progress to the next level of their career.
- Contribute to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests.
- Responsible for the smooth induction and facilitation of training for new team members, ensuring that they are trained to the minimum level standard and that they can competently complete their jobs and know what is expected of them.
- Create a warm and welcoming arrival for guests, ensuring that they feel expected and immediately “at-home” when they arrive.
- Check-in guests in accordance with their reservation details, ensuring that the registration cards are completed, reservation information confirmed, Hilton Honors and Frequent Flyer numbers enquired, and method of payment is secured.
- Ensure that guests are escorted to their rooms, hotel facilities and room features are explained, and luggage is delivered in a prompt manner.
- Handle complaints promptly and efficiently, taking the necessary action, and informing the Guest Relations Manager or Guest Service Manager to follow-up where appropriate.
- Follows-up with all guests to ensure satisfaction with problem resolutions.
- Maintain awareness of guests' profiles and specific preferences, ensuring that they are acted upon for each reservation.
- Act as the first point of contact and liaison for VIP guests, ensuring that they are treated personally and recognized as an individual.
- Liaise with Sales, Reservations and the Business Development teams to handle corporate guests.
- Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received.
- Allocate room in accordance to the guests' reservations, preferences and remarks, maintaining a systemized and sales focused approach to room inventory management.
- Ensure that guests' pro

  • Guest Relations Executive

    5 days ago

    Jaipur, India HopUp India Full time

    Company DescriptionHopUp is your one-stop destination for fun & madness. India's largest family Entertainment Center.Role DescriptionThis is a full-time role for a Guest Relations Executive at HopUp India located in Jaipur. The Guest Relations Executive will be responsible for handling guest inquiries, providing exceptional customer service, and assisting...

  • Guest Relations Executive

    6 days ago

    Jaipur, Rajasthan, India HopUp India Full time

    Company Description Hop Up is your one-stop destination for fun & madness.India's largest family Entertainment Center.Role Description This is a full-time role for a Guest Relations Executive at Hop Up India located in Jaipur.The Guest Relations Executive will be responsible for handling guest inquiries, providing exceptional customer service, and assisting...

  • Guest Relations Executive

    6 days ago

    Jaipur, Rajasthan, India HopUp India Full time

    Company DescriptionHopUp is your one-stop destination for fun & madness. India's largest family Entertainment Center.Role DescriptionThis is a full-time role for a Guest Relations Executive at HopUp India located in Jaipur. The Guest Relations Executive will be responsible for handling guest inquiries, providing exceptional customer service, and assisting...

  • Guest Relations Executive

    7 days ago

    jaipur, India HopUp India Full time

    Company Description HopUp is your one-stop destination for fun & madness. India's largest family Entertainment Center. Role Description This is a full-time role for a Guest Relations Executive at HopUp India located in Jaipur. The Guest Relations Executive will be responsible for handling guest inquiries, providing exceptional customer service, and...

  • Guest Relations Executive

    7 days ago

    Jaipur, India HopUp India Full time

    Company DescriptionHopUp is your one-stop destination for fun & madness. India's largest family Entertainment Center.Role DescriptionThis is a full-time role for a Guest Relations Executive at HopUp India located in Jaipur. The Guest Relations Executive will be responsible for handling guest inquiries, providing exceptional customer service, and assisting...

  • Guest Relations Executive

    2 months ago

    Jaipur, India Zivaya Wellness Private Limited Full time

    __ - **Customer Service**: Provide exceptional customer service to spa guests, ensuring their needs are met and their experience is enjoyable and memorable. - **Guest Relations**: Build and maintain positive relationships with spa guests, addressing their concerns and resolving any issues that may arise during their visit. - **Appointment Management**:...

  • Guest Relation Executive

    3 weeks ago

    Jaipur, India Rambhajos Full time

    To engage with the customer, understand the customers requirement targeting customer delight, and direct them to the proper section. - Upgrade personal and company image to stimulate maximum customer appeal. - Accurately gather customer data related to pre-purchase, conversion, footfall data, etc.) for the analysis. - Assist in managing the overall Store...

  • Guest Relation Executive

    2 weeks ago

    Vaishali Nagar, Jaipur, Rajasthan, India DROAMELLP Full time

    **Key Responsibilities**: - Greet and welcome guests promptly with a warm and friendly demeanor. - Address and resolve guest complaints and concerns promptly and professionally. - Coordinate with other departments to meet guest needs and ensure overall satisfaction. - Maintain and update guest records, ensuring accuracy and confidentiality. - Promote a...

  • Guest Relation Executive

    6 days ago

    Jaipur, Rajasthan, India Royal Heritage Haveli Full time

    Supervise front office activities on day-to-day basis. Check-in / Check-out / guest handling/ Guest relationsSchedule: Rotational shiftAbility to commute/relocate: Jaipur, Rajasthan: Reliably commute or planning to relocate before starting work (preferred)Education: Bachelor's (preferred)Experience: 1 years (preferred)Language: Hindi (preferred) English...

  • Guest Relation Executive

    7 days ago

    Jaipur, India shalu Full time

    GRE DUTIES AND RESPONSIBILITIES: Welcome guests during check-in and giving a found farewell to guest while checkout. Handling guest complaints and concerns in an efficient and timely manner. Overseeing VIP guests, arrivals and departures. - Interaction with guestsNote guests concerns and solutionPrepare ReportsTo attend the call from guests and replying...

  • Guest Relation Executive

    2 months ago

    Jaipur, India 91hr.in Full time

    Ensure correct protocol and treatment is prepared and given to our high profile VIP guests - Ensure that all guest arrival and departure procedures are completed as defined in the Guest Services SOP Manual - Ensure that all Guest History Files are well maintained by supervising maintenance of guest history records and carrying out regular spot-checks on the...

  • Guest Relation Executive

    2 months ago

    Raja Park, Jaipur, Rajasthan, India Central Infotech Ltd Full time

    We are looking for a Guest Relations Officer to provide excellent customer service to our hotel's guests. You will be responsible for managing our Front Desk Department and providing exceptional customer service to our guests as a Guest Relations Officer. You should communicate well with our guests and make their stay at our hotel more enjoyable. Guest...

  • Guest Relations and Ticketing Executive

    2 months ago

    Jaipur, India Voice Jobs Full time

    We are looking for Freshers, Experienced canddiates for the role of Guest Relations and Ticketing Executive in jaipur for Air Port. Fresher with good Comunication Skills and greet customers in Pleasent way in airport can pply for this job. Processing boarding passes and checking identification of passengers prior to allowing them to enter the...

  • Guest Relation Executive

    2 months ago

    Jaipur, India PUNO - The Adventure Park Full time

    **Employment Type** Fulltime **Seniority Level** Entry-Level **Work Experience (in years)** 0 - 1 Years in guest relationship **Education** Any graduate **Must Have** - Exceptional ability to communicate and foster positive business relationships - Proven ability to work independently and self-driven for performance - Must be aggressive and dynamic...

  • Guest Relations Associate

    6 days ago

    Jaipur, Rajasthan, India Aman Group Sarl Full time

    Guest Relations Associate (Female Profile) Jaipur, India Front Office 2560 AmanbaghJob Description:POSITION OVERVIEWWe are currently looking for dynamic, self motivated Front Office professionals who want to move their careers forward. As a guest relations associate you are responsible to provide professional and guest focused service to our guests, ensuring...

  • Guest Relation Executive

    2 weeks ago

    Jaipur, Rajasthan, India Royal Heritage Haveli Full time

    Supervise front office activities on day-to-day basis. Check-in / Check-out / guest handling/ Guest relations Schedule: - Rotational shift Ability to commute/relocate: - Jaipur, Rajasthan: Reliably commute or planning to relocate before starting work (preferred) **Education**: - Bachelor's (preferred) **Experience**: - 1 years...

  • Guest Relations Executive Female

    2 months ago

    Jaipur, Rajasthan, India Naukripay Full time

    Guest Relation Officer, also known as a Guest Relation Coordinator or Guest Relation Specialist, is a customer service-oriented employee who essentially greets hotel guests. From escorting guests to rooms to assisting in arranging reservations, Guest Relation Officers ensure a pleasant and satisfying stay at a hotel. meeting with clients virtually or during...

  • Guest Relations Associate

    6 days ago

    Jaipur, Rajasthan, India AMAN Full time

    POSITION OVERVIEWWe are currently seeking dynamic and motivated Front Office professionals who are eager to advance their careers. As a guest relations associate, you will be tasked with delivering top-notch service to our guests, ensuring that their stay is nothing short of exceptional.RESPONSIBILITIESRespond to guests' questions and requests, ensuring...

  • Guest Relation Executive

    2 weeks ago

    Jaipur, India Saboo Sodium Chloro ltd Full time

    only Females can apply - Conduct regular follow-ups on the phone with guests to ensure their satisfaction and address any additional needs or concerns - Manage and maintain guest records and profiles, ensuring accuracy and confidentiality - Assist with other tasks as assigned by management - Excellent communication and interpersonal skills **Salary**:...

  • Guest Relation Executive Female

    5 days ago

    Jagatpura, Jaipur, Rajasthan, India Okie placement services private limited Full time

    Key Responsibilities: Welcome guests warmly and ensure a seamless check-in process. Handle guest inquiries, requests, and complaints promptly and professionally, striving for resolution on the spot. Maintain a thorough knowledge of our services, facilities, and local attractions to provide accurate information and recommendations to guests. Conduct...