Guest Relation Executive
3 months ago
Job description
What do we need?
A Conversationalist, Presentable, Peoples person with Sales focus with Wellness/service/hospitality/Retail Industry background as an additional advantage, can handle day to day operations & has a problem solver attitude.
Roles and Responsibilities:
Guest Handling (Welcoming Guests, Explaining Menu, Room Callings)
Staff Management
Appointments & Smart Scheduling and Billing Reports.
Resolve any issues in a timely and professional manner.
Selling Memberships-Up selling & cross
- selling
Training for New Staff joining.
Reports preparation and sending in groups.
Collaborate with other HO departments
Handling Outlet/Branch operations and upkeep
Improve operations and guest experiences.
Manage daily operations of the spa, ensuring smooth functioning and high-quality services to guests.
Handle guest complaints and feedback, resolving issues promptly and professionally.
Supervise a team of staff members, providing guidance and training as needed.
Maintain accurate records of inventory, sales, and customer interactions.
2-7 years of experience in hospitality industry (spa management).
BHMCT degree from a recognized hotel management institute.
Strong skills in branch handling, guest handling, sales & operations, team handling.
Who can apply?
A Graduate/ Diploma holder with decent computer knowledge. Minimum 2 years of work experience in Retail/Service/ Hospitality industry, willing to work in different shifts, maintain grooming standards as per policy. Should be fluent in English/Hindi and Regional Language.
Remuneration Incentives
- Based on Target Achievements, ranges from Rs 3,000 to Rs 10,000 / per Month.
Perks - Health Insurance Leaves 6 Days SL/PL in a year Work meals
- Applicable at few Locations.
**Job Types**: Full-time, Permanent
Pay: ₹25,000.00 - ₹40,000.00 per month
Schedule:
- Rotational shift
Supplemental Pay:
- Overtime pay
Work Location: In person
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