Regional Service Manager
1 month ago
Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Key Responsibilities:
Timely addressing of all service issues & quick support to Critical service issues of all direct customers RSM effectiveness to maintain CSI for this region To meet & exceed targets for Key parameters like Service Revenue, Service Margin & PM execution Attending issue resolution and escalation calls like WIP, RMS, DSOR, Service IDM meetings Train, develop and coach engineers in the direct report team Helix trigger management and issues management via same Supporting regional sales team with air-end opportunities through SPM & other more opportunities like VFD through Tech leads. Main profitability from PackageCARE contracts in the region Efficient planning of service engineer movement, to meet & exceed the Utilization target Maintain Zero LTIR in regionSkill :
Knowledge in installation, commissioning, Maintenance. Active hands-on field service experience atleastProducts to be handled :- All products of Ingersoll Rand and CompAir Brand
Expereince: 7-8 Years
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