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Senior Supervisor, Delivery
1 month ago
Job Description:
- Requires broad technical expertise and industry knowledge. Domain knowledge of Hire to Retire(HRO) is preferred.
- Accountable for functional, people, operational, and/or project management.
- Assists others in achieving goals.
- Manages performance appraisals and pay reviews.
- Manages training for 4 or more employees.
- Manages hiring and termination actions.
General Profile
- Supervises daily tasks of production teams.
- Sets team priorities to ensure timely completion.
- Coordinates work activities with other supervisors.
- Makes decisions based on policies, procedures, and business plans.
- Receives guidance from manager.
- Able to perform work unsupervised.
Responsibility Statements
- Manages team members to process cases and carry out other daily deliverables efficiently.
- Coaches team to deliver KPI's.
- Ensures adherence to company policy and procedures.
- Acts as the liaison between operations and middle-management to ensure protocols are being followed.
- Helps with conflict resolution with client, people, tasks, and systems related issues.
- Provides resolutions to a diverse range of complex tasks.
- Delivers inputs on process improvement and operational initiatives.
- Acts as a point of contact for leadership.
- Provides information and guidance on operational topics, covering upper-level managers.
- Drives special projects for corporate, operational, or client initiatives.
- Executes the continuity plan such as in natural disasters.
- Performs additional duties as assigned.
- Complies with all policies, procedures, and standards.
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