Senior Supervisor, Delivery

1 month ago


Noida, India Conduent Business Services India LLP Full time

Job Description:

  • Requires broad technical expertise and industry knowledge. Domain knowledge of Hire to Retire(HRO) is preferred.
  • Accountable for functional, people, operational, and/or project management.
  • Assists others in achieving goals.
  • Manages performance appraisals and pay reviews.
  • Manages training for 4 or more employees.
  • Manages hiring and termination actions.

General Profile

  • Supervises daily tasks of production teams.
  • Sets team priorities to ensure timely completion.
  • Coordinates work activities with other supervisors.
  • Makes decisions based on policies, procedures, and business plans.
  • Receives guidance from manager.
  • Able to perform work unsupervised.

Responsibility Statements

  • Manages team members to process cases and carry out other daily deliverables efficiently.
  • Coaches team to deliver KPI's.
  • Ensures adherence to company policy and procedures.
  • Acts as the liaison between operations and middle-management to ensure protocols are being followed.
  • Helps with conflict resolution with client, people, tasks, and systems related issues.
  • Provides resolutions to a diverse range of complex tasks.
  • Delivers inputs on process improvement and operational initiatives.
  • Acts as a point of contact for leadership.
  • Provides information and guidance on operational topics, covering upper-level managers.
  • Drives special projects for corporate, operational, or client initiatives.
  • Executes the continuity plan such as in natural disasters.
  • Performs additional duties as assigned.
  • Complies with all policies, procedures, and standards.

 



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