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Senior Supervisor, Delivery

3 months ago

Noida, Uttar Pradesh, India Conduent Business Services Full time
Job Description:
  • Requires extensive technical knowledge and industry expertise. Familiarity with Hire to Retire (HRO) domain is a plus.
  • Responsible for overseeing functional, personnel, operational, and project management.
  • Supports colleagues in reaching their objectives.
  • Handles performance evaluations and salary assessments.
  • Oversight of training for a team of 4 or more employees.
  • In charge of recruitment and termination processes.
General Profile
  • Supervises the daily activities of production teams.
  • Sets team priorities to ensure timely task completion.
  • Coordinates work tasks with other supervisors.
  • Makes decisions in alignment with policies, procedures, and business strategies.
  • Receives guidance from a manager.
  • Capable of independent work performance.
Responsibility Statements
  • Oversees team members to efficiently handle case processing and other daily deliverables.
  • Coaches the team to achieve Key Performance Indicators (KPIs).
  • Ensures compliance with company policies and procedures.
  • Serves as a bridge between operations and middle management to guarantee protocol adherence.
  • Assists in resolving conflicts related to clients, personnel, tasks, and system issues.
  • Provides solutions to a wide array of intricate tasks.
  • Contributes insights for process enhancement and operational ventures.
  • Serves as a focal point for leadership.
  • Offers information and advice on operational matters to senior managers.
  • Leads special projects for corporate, operational, or client endeavors.
  • Manages continuity plans in events like natural disasters.
  • Performs additional assigned duties.
  • Adheres to all policies, procedures, and regulations.