Network Operation Specialist
4 weeks ago
What you’ll do
The Senior Network Operations Team Leader supervises others� volume and quality of work relating to the monitoring, operating and managing efficient and effective networks activities fulfilling the Vodafone Strategy, including monitoring network nodes, execution of event/incident management, configuration, escalation, release and deployment and 3rd party management activities, ensuring a high quality, reliable network service is available to our customers.Typically reports to the Network Operations Manager.
Who you are
* Supports team in delivery of preventive maintenance, PW, acceptance tests and ensures other activities are conducted according to the highest level of operations standards in line with KPIs;
* Effectively supervise the team who deliver the team update Customer Care / Account / Service Managers in line with process and the process of ensuring Customer SLAs delivery, Service Availability, Quality and Continuity Assurance;
* Supervises a team who execute Network Operations including project initiations, system requirements, incident management and cost base management, operational excellence and solving problems through defined policies and precedence;
* Guides team in ensuring the availability, performance and scalability of the network systems to support the achievement of the Network Operations strategy;
* Facilitates and coordinates the consolidation of Service Assurance function for IT and Networks, (incident, problem and change management) for both fixed and mobile;
* Communicates and exchanges logical information in a concise and clear way, provides end to end Customer Service assurance with focus on high availability, minimum restoration times and customer management;
* Maintains solid relationships with vendors and partners;
* Communicates and exchanges complex information to plan, schedule, implement and test new services, new features and network expansions;
* Demonstrates a good understanding of ensuring actions and escalations are routed/highlighted as necessary, (both internally and/or externally), to achieve service restoration, in case of faults;
* Performs other job-related duties or tasks defined by the supervisor or resulting from assigned agendas.
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