Network Operations Specialist

1 week ago


Pune, Maharashtra, India GTT Communications, Inc. Full time

About GTT Communications, Inc.

GTT Communications, Inc. is a leading global provider of secure cloud networking solutions for multinational organizations. Our solutions leverage advanced cloud, networking, and security technologies to deliver exceptional customer experiences.

Job Description:

The Enterprise Operations Center team at GTT Communications, Inc. is responsible for managing and maintaining our global network. As a Network Operations Specialist, you will play a critical role in ensuring the technical and operational quality of our network, handling incidents and problems, and providing technical validation and analysis.

Key Responsibilities:

  • Technical and operational validation of network issues
  • Acting as a technical and operational interface with other departments and 3rd parties
  • Break/fix support for customer services across the international network
  • Escalation to vendor support and other internal teams to ensure prompt and satisfactory resolution of issues
  • Communication and documentation of customer- and service-specific support information
  • Configuration of network elements and migration of services

Requirements:

  • Minimum 2-year experience within operations environment of a Telco or large service provider
  • General knowledge of telecom industry and standards
  • Excellent fault diagnostics and trouble-shooting abilities
  • Good and demonstrable experience of routing knowledge (ISIS, BGP, OSPF) in an ISP environment
  • Cisco CCNA, Juniper JNCNA, Fortinet FCA, Palo Alto PCNSA/PCCSA, or other similar training & certification

Person Specification:

  • Professional, structured and proactive approach
  • Self-motivated with excellent interpersonal and communication skills
  • Positive and approachable team player
  • Calm and productive under pressure
  • Detail-oriented and organised approach to work
  • Able to resolve problems quickly and effectively
  • Able to work in a team with little supervision and using own initiative
  • Highly service-oriented with strong customer-facing skills


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