Network Operations Specialist
1 week ago
About GTT Communications, Inc.
GTT Communications, Inc. is a leading global provider of secure cloud networking solutions for multinational organizations. Our solutions leverage advanced cloud, networking, and security technologies to deliver exceptional customer experiences.
Job Description:
The Enterprise Operations Center team at GTT Communications, Inc. is responsible for managing and maintaining our global network. As a Network Operations Specialist, you will play a critical role in ensuring the technical and operational quality of our network, handling incidents and problems, and providing technical validation and analysis.
Key Responsibilities:
- Technical and operational validation of network issues
- Acting as a technical and operational interface with other departments and 3rd parties
- Break/fix support for customer services across the international network
- Escalation to vendor support and other internal teams to ensure prompt and satisfactory resolution of issues
- Communication and documentation of customer- and service-specific support information
- Configuration of network elements and migration of services
Requirements:
- Minimum 2-year experience within operations environment of a Telco or large service provider
- General knowledge of telecom industry and standards
- Excellent fault diagnostics and trouble-shooting abilities
- Good and demonstrable experience of routing knowledge (ISIS, BGP, OSPF) in an ISP environment
- Cisco CCNA, Juniper JNCNA, Fortinet FCA, Palo Alto PCNSA/PCCSA, or other similar training & certification
Person Specification:
- Professional, structured and proactive approach
- Self-motivated with excellent interpersonal and communication skills
- Positive and approachable team player
- Calm and productive under pressure
- Detail-oriented and organised approach to work
- Able to resolve problems quickly and effectively
- Able to work in a team with little supervision and using own initiative
- Highly service-oriented with strong customer-facing skills
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