Network Operations Specialist
1 month ago
Job Summary
The Network Operations Specialist at Vodafone is responsible for providing network operations advice and administration, as well as monitoring, operating, and managing efficient and effective network services. This role requires a good understanding of established concepts and procedures in monitoring network nodes, executing event/incident management, configuration, escalation, release, and deployment, and 3rd party management activities.
Key Responsibilities
- Advise and execute administrative activities of network operations, including project initiations, system requirements, incident management, and cost base management;
- Operational excellence, solving problems through development of methods;
- Support the team to deliver activities related to preventive maintenance, PW, acceptance tests;
- Conduct activities according to the highest level of operations standards in line with KPIs, ensuring planned outages do not exceed the given time limit;
- Effectively interact with colleagues to ensure the availability, performance, and scalability of the network systems and to support the achievement of the Network Operations strategy;
- Perform assigned tasks in line with process, updating internal partners accordingly and ensuring customer SLA delivery, service availability, quality, and continuity assurance;
- Deliver tasks related to Customer Service assurance with focus on high availability, minimum restoration times, and customer management;
- Provide support to maintain solid relations with vendors and partners;
- Use administrative experience to plan, schedule, implement, and test new services, new features, and network expansions;
- Support and contribute to the consolidation of the Service Assurance function for IT and Networks, (incidents, problems, and change management) for both fixed and mobile;
- Understand the needs and contribute to ensure actions and escalations are routed/highlighted as necessary, (both internally and/or externally), to achieve service restoration, in case of faults;
- Perform other job-related duties or tasks defined by the supervisor or resulting from assigned agendas.
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