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Associate, Customer Success

3 months ago

Goa, India SquadStack Full time
Roles & Responsibilities:
  • Monitor business KPIs, automate processes, and optimize operations to drive growth.
  • Empower teams with accessible data features, conduct product experimentation, and A/B testing for user behavior insights.
  • Create compelling data visualizations, collaborate with stakeholders, and convert business problems into actionable insights.
  • Develop and execute partner success strategies, lead a team of Partner Success Associates, and build strong partner relationships.
  • Collaborate cross-functionally to identify growth opportunities, monitor partner performance, and drive engagement and retention.
  • Lead partner onboarding, training programs, and organize/participate in partner events to promote engagement.
Requirements:
  • Proficiency in SQL, BI platforms, and data analysis tools.
  • Strong analytical skills, ability to drive engagement and retention, and passion for customer and partner success.
  • Ability to lead teams, drive engagement, and build strong relationships with partners.
  • Experience in managing operations, conducting product experimentation, and deriving actionable insights from data.
  • Bachelor's degree with 2-3 years of experience in customer success, partner success, or similar roles or Post Graduate Degree with 1 years of experience.
Logistics:
  • Location: Noida/Goa
  • Compensation: Competitive
  • Joining: ASAP
Why should you consider us seriously?
  • We believe that long-term, people over product and profits, and prioritize culture over everything else. See Glassdoor reviews.
  • We are a well-balanced team of experienced entrepreneurs and are backed by top investors across India and Silicon Valley (Chiratae Ventures, Blume Ventures, Abstract Ventures, Emergent Ventures; Senior execs at Google, Square, Genpact & Flipkart; Co-founders of Infosys, Snapdeal, Slideshare, Zomato, etc.)
  • Freedom and Responsibility
  • Entrepreneurial Team
  • Exponential Growth
  • Healthcare (Physical & Mental Wellness)
Please Note:

SquadStack is committed to a diverse and inclusive workplace. SquadStack is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.