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Front Desk Associate

1 month ago

Goa, India Hyatt Corporation Full time

Job Summary

We are seeking a skilled and customer-focused Front Desk Associate to join our team at Hyatt Place Goa Candolim. As a key member of our Front Office team, you will be responsible for providing exceptional service to our guests, ensuring a smooth and efficient check-in and check-out process, and contributing to the overall success of our hotel.

Key Responsibilities

  • Provide personalized service to guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Process guest arrivals and departures, handling room assignments, key cards, and other related tasks.
  • Manage guest requests, including room changes, extra amenities, and other special requests.
  • Work collaboratively with other Front Office team members to ensure seamless communication and a high level of service.
  • Contribute to the maintenance of a clean and organized Front Desk area, adhering to Hyatt's high standards of quality and cleanliness.

Requirements

  • High school diploma or equivalent required; degree in Hospitality or a related field preferred.
  • Minimum 2 years of experience in a Front Desk or customer service role, preferably in a hotel or hospitality environment.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
  • Ability to work a variety of shifts, including evenings, weekends, and holidays.
  • Knowledge of hotel operations, including front desk procedures, room management, and guest services.