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Front Desk Staff

1 month ago

goa, India The Hosteller Full time

Job brief:


The Hosteller, a chain of backpacker hostels with 50+ hostels across India currently, is the perfect pit-stop for global as well as local travelers to relax, rejuvenate, and experience India’s rich heritage while not worrying about a clean, safe, and smart place to stay. It is one of India's fastest-growing hostel chains, is uniquely designed, is filled with activities and experiences for travelers to enjoy, and offers quality budget accommodation.


We are looking for "freshers as well as experienced (0-5 years) front desk professionals" to help the company operate its chain of hotels/hostels effectively. He/she will be entrusted to effectively manage multiple facets of hostel operations such as staffing, hiring, guest experience, day-to-day operations, repairs/maintenance, P&L, etc. locally along with a dedicated team and as per the company's standard operating procedures.


Job Role: Front desk associate/Executive/Assistant Manager/Manager (Hotels/Hospitality)

Duration: Full time

Location: Pauri, Gharwal Uttarakhand

Work Experience: 0-5 years (in hospitality)


Job responsibilities:


  • Understanding of the hospitality/hotel industry, various functions in the sector, human resource (both white & blue collar) requirements, vendor management, guest relations, housekeeping, R&M, etc
  • Understanding of the company's vision, business expansion plans, operational standards, etc
  • Understanding the nuances of managing a hotel under a network and optimizing its operations with a bird's eye view
  • Understanding of hotel launches, setups, day-to-day operations, staff fulfillment, etc
  • Understanding of various departments including front desk, housekeeping, F&B, and experiences
  • Understanding of task-based SOPs/TATs, vendor negotiations/management, etc
  • Performing various quality audits about infrastructure, services, staff, operations, etc. to ensure high service quality standards on a timely basis
  • Handle complaints, settle disputes, resolve grievances and conflicts, or otherwise negotiate with others
  • Interacts with customers to obtain feedback on the quality of products, service levels, and overall satisfaction
  • Ensuring cost-effectiveness as per company standards in operating the hotel/hostel to maximize operational margins
  • Motivating, mentoring, and aligning co-staffs as per company-defined procedures and policies
  • Liaising with various departments such as local police, health/fire/safety departments, local vendors, etc. and ensuring a cordial relationship
  • Coordinating with other departments within the company to help resolve issues


Qualifications:


  • Educational background: Hospitality graduate or postgraduate
  • Extensive operational knowledge of hotel operations
  • Outstanding analytical, communication, interpersonal & time-management skills