Client Relationship Management
1 month ago
Who We Are
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
The Role
This role involves managing and optimizing IT infrastructure, performing health checks, and ensuring effective communication with both local and global teams. The specialist will also handle project risks, quality management, and customer interactions, particularly with Japanese clients. The position requires working on innovative technologies and providing technical troubleshooting and system optimization.
Your responsibilities will include:
You'll be the mastermind behind maintaining and optimizing their systems, ensuring they're always running at peak performance.
Coordinate and collaborate with cross-functional teams, vendors, and third-party suppliers.
Ensure delivered solutions are realized in committed time frame and meet client expectation
Establish a quality management system: tracking of project milestones, quality and KPIs
Manage project risks, issues, and dependencies, implementing effective mitigation strategies.
You will interact with the Account team and Customer, so you are expected to be fluent in Japanese language, understanding Japanese work culture.
Monitoring various Job status and Late queue etc.
Monitor scheduled batch jobs and batch cycles, resolving any non-application scheduling conflicts.
Monitoring for SLA checklist and make sure of the SLA jobs completion within the given SLA time.
Performing adhoc requests like Demanding, Cancelling, Holding Jobs.
Perform root cause analysis, resolution and / or critical issue for production systems.
Monitor customer infrastructure and act as first point of contact for any alerts registered on the monitoring tool
Not only will you be responsible for managing and maintaining the IT infrastructure, but you'll also have the opportunity to work on cutting-edge technologies and innovative solutions that will shape the future of the industry.
You'll be at the forefront of new service preparation and change management processes, constantly learning and growing your technical expertise to ensure the best outcomes for our customers.
In addition to Japanese language expertise, your technical prowess will be put to the test as you troubleshoot critical customer situations and provide timely solutions to keep their systems secure, reliable, and efficient.
You'll be the go-to expert for sizing and optimizing systems, ensuring our customers' business performance is always world-class
Your future at Kyndryl
There are lots of opportunities to gain certification and qualifications on the job, and you’ll continuously grow as a Cloud Hyperscaler. Many of our Infrastructure Specialists are on a path toward becoming either an Architect or Distinguished Engineer, and there are opportunities at every skill level to grow in either of these directions.
Who You Are
You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.
Required Technical and Professional Expertise:
Overall, 5-8 years of experience with a minimum of 3 years in IT Infrastructure management projects
Language Proficiency: Fluent in Japanese (JLPT N3 or above) and English, both written and verbal.
Proven experience on Service Delivery, specifically in managing infrastructure projects within or similar scale enterprise environments.
Proficiency in IT systems, including networks, hardware, software, and troubleshooting.
A solid understanding of operating systems (such as Windows, Linux, or Unix), networks, and software systems
Experience with cloud technologies, databases, or programming languages is a plus.
Experience with IT service management tools (e.g., ServiceNow, Jira).
Good understanding of Distributed Console & Batch monitoring environment using available tools.
Handle production operating system resource availability.
Preferred Technical and Professional Experience
Issue / Risk / Exception management
Compliance management
Security management
Audit management
Vulnerability tool management
Certifications:-
CISA/CRISC/ CISM
ITIL
ISO27001
Cybersecurity
Being You
Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.
What You Can Expect
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
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