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Field Application Spec III

2 months ago

Chennai, India Bio-Rad Full time

The Field Application Specialist position will be responsible for:

Provide pre and post sales technical application support to customers to achieve customer satisfaction and business objectives Conduct product application trainings to customers and to internal team members

  How You’ll Make an Impact:

Provide pre- and post-sales technical application support Provide post-sales technical application support mainly for trouble shooting purpose to achieve customer satisfaction and meet business objectives Develop a systematic troubleshooting approach to diagnose common application problems to be shared among team members Manage product evaluation and provide feedback on further evaluation needs at customer site as part of sales process and ensure it meets business objectives Conduct pre-sales product demonstrations and presentations Conduct product application training, including preparing materials required, to customers and to internal staffs Create training / Demo module (training notes, equipment, consumables & checklist) to be used as reference for other FAS Work with manager to devise the yearly application training plan Ensure that the Bio-Rad commitment to customer satisfaction is achieved and constantly improved Log in all field visits in SFDC

Managing ICCR submissions and monitoring its trends

Submit ICCR to Division Technical Support Team timely fashion Ensure that all relevant documentation are in order and traceable Conduct necessary follow up action related to ICCR submission and provide timely communication to the Division Perform organized filing for all ICCR submissions Report ICCR trends on monthly basis

Support workshops/ Exhibitions & Seminars

Presentation on specific product applications Prepare materials required for workshop/exhibitions & seminars Manage relationships with key customers

Administration

Maintain technical application training files Ensure all instruments used for evaluation are properly accounted for Maintain ICCR files and ensure it is well organized with all relevant documentation are in order and traceable

 What You Bring:  

Professional experience working in clinical laboratory for at least 3 years

Excellent written, oral communication and interpersonal skills Total year of experience 10 years Superior presentation and training skills Qualification Degree in Medical Technology or Sciences associated discipline Able to work independently and pro-actively provide feedback Legal Entity: (IND_3006)Bio-Rad Laboratories (India) Pvt Ltd