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Key Account Manager

3 months ago

Noida, India MyOperator Full time
Job Description
Job Description:
We are hiring a passionate, independent and ambitious professional with good communication skills and confidence. Who can engage and individually manage a large volume portfolio of key customer accounts. Identify and prioritise accounts based on outstanding issues, growth opportunities, strategic value and renewal timeframe. Develop a strategy for each account that identifies their critical success factors, measurable milestones, potential obstacles and recommended plan of action. Work collaboratively with various internal teams/individuals for the best interest of the customer (engineering, sales, etc.).

Key Responsibility Area:
●       Account Activation - Handling client account activation and ensuring it’s done within 24 hours.
●       CSAT - Maintaining the CSAT of at least 80%
●       Client Handling - Handling the technical and operational issues raised by the existing clients over various mediums i.e. chat, ticket, call etc. with the 1st response time of fewer than 2 hours on Emails, 2 mins over Chat and at least 80% First Call Resolution (Calls)
●       Client Relation - Building and maintaining a strong relationship with the clients, should be able to connect with 60% of the assigned clients.
●       Retention - Maintaining the retention rate of at least 70%.

Requirements
●       1-2 years of experience in communications, marketing, sales, account management, or client success.
●       Strong verbal and written communication, strategic planning, and project management skills (ARPU, Retention, Churn %)Engineering background preferred 
●       Excellent knowledge of MS Office (Excel, Word and PPT)
●       Graduation in any domain is acceptable
●       Hands-on experience with CRM software is a plus
●       Clear communication skills to be able to handle clients.

Benefits
  • Work from office
  • Device & WiFi Reimbursements


Requirements
● 1-2 years of experience in communications, marketing, sales, account management, or client success. ● Strong verbal and written communication, strategic planning, and project management skills (ARPU, Retention, Churn %). ● Engineering background preferred ● Excellent knowledge of MS Office (Excel, Word and PPT) ● Graduation in any domain is acceptable ● Hands-on experience with CRM software is a plus ● Clear communication skills to be able to handle clients.