Service Engineer

4 weeks ago

Pune, India Microsoft Full time

Overview

Does pioneering new and innovative ways to reimagine and transform end-user productivity across the breadth and depth of Microsoft’s global workforce sound exciting to you? Are you passionate about the future of work, driving innovation and showcasingan employee experience blueprint that inspires customers and partners to navigate their digital transformation? If so, Microsoft Digital (MSD) team is an excellent place for you to grow your career. This team is a 24x7x365 multi-disciplinary operations support function that includes system administration, software engineering, process expertise, incident response & management, change enablement, multi-tier network operations center (NOC), and customer engagement

Microsoft’s mission is to empower every person and every organization on the planet to achieve more, and we’re dedicated to this mission across every aspect of our company. is centered on embracing a growth mindset and encouraging teams and leaders to bring their best each day. Join us and help shape the future of the world.

Qualifications

Required/Minimum Qualifications

Bachelor's Degree in Computer Science, Information Technology, or related field and 1-3 years of technical experience as a part of either Global IT Operations, Network Operations Center, System Administration, Cloud Administration, Product Technical Support or global incident management. Exposure to NOC monitoring tools – Nagios, Zabbix, Graphana, Sumo, Zenoss, New Relic, App Dynamics, Prometheus ,etc. Exposure to NOC ticketing tools – Jira, Remedy, Salesforce etc Linux server and / or Windows server administration, and operational support skills in a hosted production environment. Working experience in supporting and troubleshooting large scale hosted and / or cloud based distributed systems covering application layer, platform, OS, and infrastructure layers.

Additional or Preferred Qualifications

ITIL v3 or v4 foundation, Six Sigma / Lean / Agile training and / or certification  Basic understanding / exposure of Azure, AWS, GCP, SaaS, PaaS, IaaS, Firewalls, Load Balancing, Network Security architecture and core concepts / technologies such as TCP/IP, VPN, BGP, MPLS, Routing, databases, and storage technologies.

Experience with any automation tools and/or scripting language experience like Bash / PowerShell / Python / Pearl / UI Path (RPA) would be an added advantage.

Responsibilities

As a part of this team you will be working in 24x7x365 multi-disciplinary operations support function and will be responsible for Monitoring and Escalating the Infrastructure and Healthcare Products related issues.This is an integral job function within the Global Technology Solutions team that ensures the overall production site health and the performance of core customer facing journeys. 

The job provides an opportunity to :

Work on multiple Azure Cloud Services. Learn Monitoring , System Administration and Cloud Native Skills

Responsibilities

Monitoring:  Monitor different tools and applications to identify issues with infrastructure, platform and/or products. Monitor alerts mailbox and event management systems for alarms.  Monitor application dashboards for indications of incidents.  Execute routine checklists to validate reliability, system functionality and perform health checks.  Key point of contact & responsible for coordination of all infra related support issues internally or with vendors, ensuring support issues are resolved within the SLA and to the satisfaction of the customer.  Interacting with internal stakeholders, vendors, and external customers to assist them with their queries and requests –service requests, emails, and calls. Keeping stakeholders / customers informed about the outages / change updates.  Windows / Linux vulnerability management, updates & upgrades  Application updates, upgrades & deployments  Active participation in incident bridges and help drive them towards resolution.  Embody our and Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.Industry leading healthcareEducational resourcesDiscounts on products and servicesSavings and investmentsMaternity and paternity leaveGenerous time awayGiving programsOpportunities to network and connect

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