Customer Success

2 weeks ago

New Delhi, India LIGHTS BY ANKUR PVT LTD (ANKUR LIGHTING) Full time

Job Description:


We are seeking a dynamic and highly organized professional to join our team as an After Sales Manager / Office Administrator. The ideal candidate will possess excellent verbal and written communication skills, showcasing the ability to interact effectively with both clients and internal teams. As the After Sales Manager, you will be responsible for overseeing and optimizing all aspects of post-sales service, ensuring client satisfaction and retention.


Responsibilities:


1. Team Management: Lead and manage a team of technicians to deliver exceptional after-sales service. Provide guidance, support, and training to enhance team performance.


2. Client Relationship Management: Build and maintain strong relationships with clients, addressing their concerns, and ensuring overall satisfaction with our products and services.


3. Task Coordination: Effectively coordinate and manage after-sales tasks, ensuring timely and successful completion. Oversee troubleshooting, repairs, and maintenance activities to meet or exceed client expectations.


4. Communication: Facilitate clear communication between clients and the technical team. Update clients on service status, resolutions, and any relevant information.


5. Office Administration: Manage and oversee daily office operations, including but not limited to maintaining office supplies, handling correspondence, and ensuring a smooth workflow.


6. Time Management: Demonstrate excellent time management skills to handle efficiently       both after-sales tasks and office administrative responsibilities.


7. Problem Solving: Identify and resolve issues promptly, ensuring a high level of customer satisfaction. Proactively seek solutions to improve processes and enhance service delivery.


Qualifications and Skills:


- Bachelor's degree in Business Administration, Management, or a related field.

- Proven experience in after-sales management and office administration.

- Exceptional verbal and written communication skills.

- Strong leadership and team management capabilities.

- Excellent time management and organizational skills.

- Ability to multitask and prioritize tasks effectively.

- Experience using help desk software to manage customer tickets / complaints effectively.

- A customer-centric mindset with a focus on delivering exceptional service.


If you are a self-motivated professional with a passion for customer satisfaction and possess the skills to manage efficiently both after-sales and office administration tasks, we invite you to apply for this exciting opportunity. Join us in our commitment to providing top-notch service and ensuring client happiness.



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