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Senior Executive
3 days ago
Key Responsibilities
Overall responsibility for developing strategic direction. Complete rate card monitoring. Maintain tracker for rate cards. Customer incentive - follow-up & Tracker. Closely working with finance for incentive provisions Leading the customer service team Monthly Volume reporting Shipping Line Coordination Coordination with Billing team for billing related issues CRM coordination Analyzing daily, weekly monthly reports. Satisfy customer in general and trade at large. Keeping tabs on customer’s requirement and trade demand. Monthly KPI reporting. Contributing to continuous organizational improvement. Contributing for the meeting of Business targets and objectives. Shall ensure compliance with applicable HSE Legal and other requirements. Shall ensure that the laid down HSE objectives and targets are met as per the standard requirement. Shall strive to provide a safer work environment at the department level and encourage reporting of hazards. Qualification & CompetenciesQualifications & experience
Post Graduation degree with First Class (70% and above) pass out Around 2-5 years of experience, of which at least 5 experiences in modern ship handling and cargo handling essential, proven management skills in high technology environment, demanding high speed operations with emphasis on customer satisfaction and cost parameters. Advance knowledge and knowhow of shipping and terminal operations. Good interpersonal skills / etiquettes for effective and efficient communication-
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