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Lead Consultant
3 months ago
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of Lead Consultant - Prod Support Engineer
Responsibilities
• Monitor and troubleshoot production issues related to Java applications.
• Perform root cause analysis to identify and resolve problems efficiently.
• Implement fixes and workarounds to maintain system uptime and functionality.
• Collaborate with developers to diagnose and resolve application-specific issues.
• Participate in code reviews to identify potential production issues early in the development cycle.
• Assist with deployments and rollouts of new features and bug fixes.
• Automate routine tasks using scripting languages (e.g., Python, Bash) to improve efficiency.
• Document technical procedures and knowledge base articles for future reference.
• Adhere to Agile methodologies and work effectively within an iterative development environment.
• Maintain a strong understanding of our codebase and infrastructure.
• Proactively identify potential issues and recommend preventative measures.
• Escalate critical issues to the appropriate teams as needed.
• Stay up-to-date with the latest Java technologies and best practices.
• Key Soft Skills:
• Excellent problem-solving and analytical skills.
• Strong communication skills for effective collaboration with stakeholders.
• Ability to work independently and as part of a team.
• Attention to detail and commitment to delivering high-quality work.
• Adaptability and willingness to learn new technologies and tools.
• Good organizational and time management skills.
• Ability to handle multiple tasks and meet deadlines.
Qualifications we seek in you
Minimum Qualifications
• Key technical skills
• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• experience in production support or a similar role.
• Strong understanding of Java programming language (Java 8+ preferred).
• Experience with troubleshooting and resolving production issues in a Linux environment.
• Familiarity with Agile methodologies (e.g., Scrum, Kanban).
• Excellent analytical and problem-solving skills.
• Strong communication and collaboration skills.
• Ability to work independently and as part of a team.
• Excellent time management and prioritization skills.
• A passion for learning and staying up-to-date with technology.
Preferred Qualifications/ Skills
• Same as Minimum qualifications