Senior Manager

1 month ago

Gurugram, India AMEX Full time

You Lead the Way. Weve Got Your Back.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether were supporting our customers financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining whats possible - and were proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

The Global Operational Risk & Oversight organization within Global Risk and Compliance (GRC) is responsible for identifying and managing risk across all processes and geographies at American Express. The GRC Platforms and capabilities team within GRC is responsible for building and implementing innovative technology solutions for risk management. One such platform is CADENCE, that is the enterprise-wide Customer Risk Scoring platform that touches all proprietary customers (individuals and legal entities) across Amex that calculates the probability of AML risk.

We are seeking a Product Manager/Sen. Product Manager to become part of our global team. This is a team that of dreamers and realists using their creative and analytical chops to design and build world class platforms. These platforms are the heart of American Express Risk Management function.

Job Description

This position is within the newly formed GRC Platform and Capabilities team within Global Risk and Compliance Line of Business. The Product Manager position will provide day to day strategic support and function as the primary point of contact owning the vision and roadmap of technology products and platforms for the Global Risk and Compliance organization. Particular focus would be on new product development, risk management initiatives, process control and improvement and end user experience. This is a highly visible and strategic position within the company.

Responsibilities:

·Own EPICs/Capabilities end-to-end.

·Collaborate with business partners and colleagues in defining strategy and roadmap

·Enable cross-functional collaboration with stakeholders such as Risk, Compliance, Privacy, Operations, Legal etc. to define solutions.

·Collaborate with engineering partners in defining system/component design and detailed work plans

·Be a storyteller and clearly articulate the why, what, and how of the product or feature

·Define and articulate business metrics and targets for initiatives and platforms and own ongoing monitoring and improvements

·Maintain an active product backlog that closely aligns with the strategy and roadmap

·Translate software product roadmap into minimum viable product iterations.

·Work closely with the Technology team to develop, test and deliver the defined user stories for the platform capabilities and features and rapidly iterate new solutions through automation and demo/prototyping.

·Own and accept all user stories or features for assigned scrum team or capabilities

·Review/demonstrate sprint-related or general functionality with external partners and customers, including the Director of Product Management and other colleagues

·Ensure that the appropriate tracking and reporting is in place to track performance post launch to evaluate future investment.

·Understand and apply new trends and competitive best practices into requirements and team method of work

·Identify opportunities to test and learn, define hypotheses, design experiments, evaluate results and recommend next steps

·Support and implement agile principles.

Qualifications:

·5+ years of Product Management experience driving product implementation in an iterative approach

·A good balance of business acumen and technical knowledge with a proven track record of driving platform innovation with a customer-first mindset

·Must have the ability to connect the dots between different requirements of different stakeholders

·An established background in launching software or services in partnership with engineering teams and high degree of proficiency in prototyping, iterative development, Agile, and SAFe principles

·Ability to push the boundaries of existing technologies and processes

·Strong leadership with the ability to influence others through partnerships

·Must possess a growth mindset and creative thinking skills

·Have intellectual curiosity and be a quick learner

·Build empathy with customers and end users knowing that the impacts of their work can be felt across multiple entities

·Experience with Case Management Tools or functions

·Scaled Agile Framework (SAFe) Agilist Certification is a plus

Preferred qualifications:

·Knowledge of Financial Intelligence Unit (FIU) activities is a plus

·Experience in Financial crimes including CRR and screening is a plus

·Bachelors Degree in related field required; advanced degree in Business or Engineering preferred

At the core of Product Management, every member of our team must be able to demonstrate the following technical, functional, leadership and business core competencies, including:

·Strategy Formulation

·Business Analysis

·Business Case Development

·Agile Practices

·Technical acumen and knowledge

·Adaptive Communication

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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