Senior Manager
4 weeks ago
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of Senior Manager, Contract Management
In this role, Senior Manager will be responsible for Pricing operations/ Research and Rebates. Ensure all SLA’s/KPI are met with accuracy, Internal & external stakeholder & escalation management, Governance on operational metrics are followed and reported. Develop system and departmental subject matter expertise. Uses critical thinking, data analysis, business & financial acumen to provide exceptional customer service and operational excellence.
Responsibilities
• Supervise and lead a team of contract professionals, providing guidance, coaching, and training.
• Ensure that service level expectations are met or exceeded.
• Strategic Planning, Work with senior leadership to ensure support the company's strategic initiatives.
• Risk Management, Identify and mitigate potential risks.
• Contract Lifecycle Management, utilize contract management software and tools to streamline processes and improve efficiency.
• Performance Monitoring, Monitor and assess the performance against agreed-upon key performance indicators (SLAs/KPIs)
• Continuous Improvement, Identify opportunities for process improvement within the contract management function.
• Implement best practices to enhance efficiency, reduce costs, and improve overall contract management capabilities.
• Communication and Stakeholder Management, effectively communicate with internal and external stakeholders
• Reporting and Analysis, Provide senior management with insights and recommendations based on various data sets and analysis.
Qualifications we seek in you
Minimum Qualifications
• Any Graduate, commerce preferred
• Ability to work on multiple ERP, masterdata and workflow solutions
• Strong English language skills (verbal and written)
Preferred Qualifications/ Skills
• Relevant years related business experience in Financial Services, OTC, Accounting, Financial, or Wholesale Drug industry.
• Uses critical thinking, data analysis, research and contract compliance knowledge to provide exceptional customer service and operational excellence.
• Knowledge of SAP and advanced excel would be an added advantage.
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