Sr Desktop Support Engineer Internal IT

5 months ago

Pune, India Rahi Systems Full time

Job Title: Sr. Desktop SupportEngineer
Job Type: Fulltime
Location: IndiaPune
Role reports to: Lead.
Work Hours: 9hours.

Main Duties andResponsibilities:
 Oversee and updateassigned support service requests.
Handle dailytechnical support activities on desktop support data network andserver management. Grow clients and communicate to Account Managerby determining new opportunities.
Setup desktopcomputers and peripherals and test network connections.
Install and test desktop software applications and internetbrowsers.
Test computers to ensure proper functioning ofcomputer systems.
Train end users on usage of computerhardware and software.
Develop and manage effectiveprofessional working relationships with contractor personnelcoworkers and clients.
Adhere to policies as percorporate manuals and directives.
Extend computersupport for systems software and hardware.
Setupcomputers and install software for various applications andprograms.
Interact with staff on desktop problems andtheir resolution.
Network and connect computers withinorganization to better communication.
Order or buycomputer systems and liaise with purchase and supplies department.
Maintain computer peripheral devices like printers andresolve associated problems.

Skills andExperience:
#Qualifications:
B.E./ B.Tech
Graduates/Postgraduates from IT background.

# Experience:
14 yrs.

# Skills:
Goodknowledge in IT hardware peripherals.
Strong teamworkskills.
Knowledge on Assets Managementapplications.

Personal Qualitiesand Behaviour traits:
 Be a good teamworker demonstrating loyalty and commitment to the organization andteam members.
Good organisational and communicationskills and excellent attention to details.
Interact withindividuals to provide neededinformation.

Performance Goals:
Able to handle multiple complexassignments simultaneously.
Ensures timely response toclient and internal peers.

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