Technical Support Engineer
7 months ago
Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic Technical Support Engineer to contribute to the success of our rapidly growing business.
You would act as Technical Support Engineer role to provide exceptional customer service for our loyal customers. The ideal candidate is energetic and passionate about working for Fortinet and supporting our customers while developing good and respected relationships with internal and external customers. This is a great opportunity to excel in an innovative, fast-paced environment while expanding your knowledge and developing your skills in network security.
As a Technical Support Engineer you will:
To provide technical support via phone and web-based systems for customers based in SAARC, ME, and EMEA-based regions. Thorough analysis and investigation of customers' reported problems and provide turnkey solutions through debugging, packet captures, and traffic flow analysis, which may also involve reproducing customers' sophisticated network setup in the lab environment. Report and follow up with engineering and development to address and resolve product issues. Own and manage technical cases and recommend corrective actions based on troubleshooting and analysis. Running real-time phone or remote access sessions with customers. Develop core competency on Fortinet’s product line and technologies.We Are Looking For:
Network Security Expert (NSE7) or CCNA/CCNP certified. Good understanding of data networking protocols, specifically TCP/IP, routing, and switching fundamentals. Strong troubleshooting and problem-solving skills in various OSI layer protocols. Hands-on experience in IPsec, SSL, SD-WAN, authentication, WAF, VoIP, hardware redundancy, and dynamic routing protocols. Working knowledge of Linux OS, virtualization technologies, and cloud computing. Experience in Python or any similar language will be an added advantage. Exemplary skills in oral and written communication include the ability to speak clearly and persuasively, listen carefully to ensure a full understanding of the situation, and respond well to questions when dealing with both positive and negative situations. 2 or more years of experience in the computer networking or security industry.About Our Team:
Join the TAC team, known for its collaborative ethos, working seamlessly with a variety of specialized groups to ensure a comprehensive and seamless technical support experience. By working with these diverse teams, they ensure a holistic approach to customer service, product quality, and technological innovation, leading to a robust support infrastructure and continuous improvement in technical support services and product offerings.. Our team culture emphasizes collaboration, continuous improvement, customer-centricity, innovation, and accountability. By embedding these values into our ethos and culture, we create a dynamic and supportive environment that drives excellence and innovation while maintaining a strong focus on our customers' needs and satisfaction.
Why Join Us:
We encourage candidates from all backgrounds and identities to apply. We offer a supportive work environment and a competitive Total Rewards package to support you with your overall health and financial well-being. Embark on a challenging, enjoyable, and rewarding career journey with Fortinet. Join us in bringing solutions that make a meaningful and lasting impact to our 660,000+ customers around the globe.
#LI-Onsite
-
Technical Support Engineer
4 weeks ago
Bengaluru, Karnataka, India Inspirisys Solutions Limited Full timeJob Title: Technical Support EngineerAt Inspirisys Solutions Limited, we are seeking a skilled Technical Support Engineer to join our team. The ideal candidate will have 2+ years of experience in Desktop Support, Installation, and troubleshooting.About the Role:The Technical Support Engineer will be responsible for providing technical support for...
-
Technical Support Engineer
5 months ago
Bengaluru, India Broadcom Inc. Full timePlease Note : 1. If you are a first time user, please create your candidate login account before you apply for a job. (Click Sign In > Create Account) 2. If you already have a Candidate Account, please Sign-In before you apply. Job Description: As aTechnical Support Engineer, you will be responsible for resolving customer technical...
-
Technical support engineer
1 month ago
Bengaluru, India JoVE Full timeJo VE ( ) is a USA based company producing video solutions with the mission to advance scientific research and education. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders like Harvard, MIT, Yale, and Stanford. As a rapidly growing company, with offices in the USA, UK, Australia, and India...
-
Technical support engineer
3 weeks ago
Bengaluru, India Capillary Technologies Full timeWe are looking for a highly motivated Associate Solution Architect to join our team, ideally suited for Tech Support Engineers (5-8 years of experience) who are eager to transition into solution architecture while continuing to support and enhance an in-house integration product suite. This role will involve working on an internally developed...
-
Technical Support Engineer
3 weeks ago
Bengaluru, India Capillary Technologies Full timeWe are looking for a highly motivated Associate Solution Architect to join our team, ideally suited for Tech Support Engineers (5-8 years of experience) who are eager to transition into solution architecture while continuing to support and enhance an in-house integration product suite. This role will involve working on an internally developed product/tool...
-
Technical Support Engineer
1 month ago
Bengaluru, India JoVE Full timeJoVE (www.jove.com) is a USA based company producing video solutions with the mission to advance scientific research and education. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders like Harvard, MIT, Yale, and Stanford. As a rapidly growing company, with offices in the USA, UK, Australia,...
-
Technical Support Engineer
1 month ago
Bengaluru, India JoVE Full timeJoVE ( ) is a USA based company producing video solutions with the mission to advance scientific research and education. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders like Harvard, MIT, Yale, and Stanford. As a rapidly growing company, with offices in the USA, UK, Australia, and India...
-
Technical Support Engineer
1 month ago
Bengaluru, India JoVE Full timeJoVE (www.jove.com) is a USA based company producing video solutions with the mission to advance scientific research and education. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders like Harvard, MIT, Yale, and Stanford. As a rapidly growing company, with offices in the USA, UK, Australia,...
-
Technical Support Engineer
2 months ago
Bengaluru, India Recro Full timeAbout the client:-Client is a logistics automation and optimization company that was started in 2016 with a vision of making logistics simple, smart, and sustainable for enterprise customers. In the span of 8 years, we have built a robust portfolio of products backed by our proprietary and industry-leading algorithms and AI/ML techniques which helps our...
-
Technical Support Engineer
2 months ago
Bengaluru, India Recro Full timeAbout the client:- Client is a logistics automation and optimization company that was started in 2016 with a vision of making logistics simple, smart, and sustainable for enterprise customers. In the span of 8 years, we have built a robust portfolio of products backed by our proprietary and industry-leading algorithms and AI/ML techniques which helps our...
-
Technical Support Engineer
2 weeks ago
Bengaluru, Karnataka, India Vadvice Consulting Services LLP Full timeAbout the RoleWe are seeking an experienced Technical Support Engineer to join our team at Vadvice Consulting Services LLP. In this role, you will serve as a subject matter expert and escalation point for resolving customer complaints and complex issues.
-
Associate Engineer Technical Support
7 months ago
Bengaluru, India Inspirisys Solutions Limited Full timeAssociate Engineer Technical Support | Bangalore Function - Infrastructure Job Profile: Associate Engineer Technical Support with Desktop Support knowledge Requirements: Should have 2+ years of experience in Desktop Support, Installation, and troubleshooting
-
Technical support engineer
1 month ago
Bengaluru, India Andor Tech Full timeRole: Technical Support EngineerExp: 5-8yearsNotice Period: 0-15 DaysMode of Work: HybridLocation: BengaluruMandatory Skills:Python/Shell ScriptingLinuxUnderstanding of DBDebuggingIf interested, please send me your updated resume to
-
Technical support Engineer
7 months ago
Bengaluru, India LogiCoy, Inc. Full timeRole: Technical support EngineerYears of Experience: In an approximate range of 2 to 6 years.Key Skills: Technical Support, Healthcare, Troubleshooting, US timing, EMR and Pharmacy Integration.Location: Bangalore, India and Continental US Candidate must have min 2-4 years of experience in Technical support using different support channels like Chat, Email,...
-
Lead technical support engineer
4 weeks ago
Bengaluru, India Zepto Full timeAbout the Role:We are seeking an experienced and dynamic Technical Lead to join our Engineering Support Team. The ideal candidate will lead a team of Technical Support Engineers, ensure exceptional support delivery, and drive continuous improvement in support processes. This role requires a blend of technical expertise, leadership, and a customer-focused...
-
Technical Support Engineer
1 month ago
Bengaluru, India ColorTokens Inc. Full timeAbout ColorTokensColorTokens specializes in advanced security solutions designed to safeguard organizations' assets and critical systems from cyber threats. Our flagship product, Xshield Enterprise Microsegmentation platform, empowers organizations to prevent initial compromises from escalating into damaging crises. By emphasizing proactive security...
-
Technical support engineer
1 month ago
Bengaluru, India ColorTokens Inc. Full timeAbout Color TokensColor Tokens specializes in advanced security solutions designed to safeguard organizations' assets and critical systems from cyber threats. Our flagship product, Xshield Enterprise Microsegmentation platform, empowers organizations to prevent initial compromises from escalating into damaging crises. By emphasizing proactive security...
-
Associate Technical Support Engineer
6 months ago
Bengaluru, India New Relic, Inc. Full timeAssociate Technical Support Engineer Associate Technical Support Engineer Associate Technical Support Engineer Req ID FY|COS|#5 Location(s) Bangalore, India; Work arrangement(s) Hybrid (works from home and New Relic office throughout the week) Your opportunity As a New Relic Support Engineer you know more about our products than any other function, and you...
-
Technical Support Engineer
1 week ago
Bengaluru, India ToolJet Full timeAbout ToolJet:ToolJet is a leading open-source low-code platform that empowers teams to effortlessly build and deploy custom internal tools. With a dynamic team of over 50 talented members spread across India and USA, we are driving innovation and efficiency in businesses worldwide. Backed by top-tier investors like Microsoft’s M12, Nexus Venture...
-
Associate Technical Support Engineer
4 months ago
Bengaluru, India ChargePoint Full timeRequirements Strong communication, interpersonal, motivational, and organizational skills Networking fundamentals (TCP/IP, M2M communications, etc.) Cloud based management platform and application support Documentation and creating knowledge articles Capture serviceability and supportability requirements to improve support deliver to customers ...