![exl](https://media.trabajo.org/img/noimg.jpg)
Executives EXL/E/1050240
4 weeks ago
Job Description
To Process back Office Transactions for UK Energy Customers. Need to good writing skills (CEF- B1)
Brief Overview of the Process
The UK energy market is deregulated, enabling customers to choose their energy supplier for both gas and electricity.
OVO is moving towards servicing a customer’s needs across products, as customers can now choose to manage their products through a single bill . You will now be expected to manage customer billing fallouts for both gas and electricity. This process involves the following key activities
To manage transactions for gas and electricity customers. You will be routed exceptions around allocating payments to the related accounts
Performance Parameters
SLA metrics – Productivity, Speed, Accuracy
Relevant Table F metrics
Attendance
Schedule Adherence
Role Responsibilities
Ensure that the process transactions are processed as per Desktop procedures
Ensure that the assigned targets are met in accordance with SLA and Internal standards
Ensure that the quality of transaction is in compliance with predefined parameters as defined by Process Excellence
Ensure adherence to established attendance schedules
Ensure adherence to Company Policies and Procedures
Primary Internal Interactions
AM for the purpose of reporting performance, escalation handling, clarifying concerns, and seeking feedback and support.
Manager for the purpose of settling issues left unresolved by the AM and monthly evaluation of performance
CCEs (Team Members) for the purpose of seeking cooperation & clarification on process-related matters & providing assistance and support when required.
Subject Matter Expert for the purpose of work thread related issues and escalated transactions
QCA for the purpose of feedback and audit
Trainers for the purpose of Pre-process and Process training
Primary External Interactions
Escalation teams at the client end for the purpose of seeking clarifications & answering queries
SME / Trainers at the client end for training
-
Executives EXL/E/1050240
4 weeks ago
pune, India exl Full timeJob Description To Process back Office Transactions for UK Energy Customers. Need to good writing skills (CEF- B1) Brief Overview of the Process The UK energy market is deregulated, enabling customers to choose their energy supplier for both gas and electricity. OVO is moving towards servicing a customer’s needs across products, as...
-
Executives EXL/E/1050240
2 weeks ago
Pune, Maharashtra, India exl Full timeJob Description To Process back Office Transactions for UK Energy Customers. Need to good writing skills (CEF- B1) Brief Overview of the Process The UK energy market is deregulated, enabling customers to choose their energy supplier for both gas and electricity. OVO is moving towards servicing a customer's needs across products, as customers can...
-
Executives EXL/E/1050240
2 days ago
Pune, India exl Full timeJob DescriptionTo Process back Office Transactions for UK Energy Customers. Need to good writing skills (CEF- B1)Brief Overview of the ProcessThe UK energy market is deregulated, enabling customers to choose their energy supplier for both gas and electricity.OVO is moving towards servicing a customer’s needs across products, as customers can now choose to...
-
Executives EXL/E/1023568
2 months ago
Pune, India exl Full timeJob Description The primary responsibility of this role is to deliver Pre process and/or Developmental Trainings to all EXL employees. The job also includes recommending updates to the training curriculum, gathering TNI; suggesting module changes/ updates and evaluating the effectiveness of the training programs. The primary interactions would...
-
Executives EXL/E/1023568
2 months ago
pune, India exl Full timeJob Description The primary responsibility of this role is to deliver Pre process and/or Developmental Trainings to all EXL employees. The job also includes recommending updates to the training curriculum, gathering TNI; suggesting module changes/ updates and evaluating the effectiveness of the training programs. The primary interactions...
-
Executives EXL/E/1008477
4 weeks ago
Pune, India exl Full timeJob Description Skills SetsTESTED / TRAINED THROUGH Qualifying Score Technical SkillsMinAbility to use the Desktop Computer system Technical Test> =7/10Basic IT & familiarity of Operating Systems (Windows 95/98//NT) Basic Knowledge of using Internet, Web Browser, Search Engine etcKeyboarding Skills Typing Test> =25Process SpecificMinProcess...
-
Executives EXL/E/1008503
2 months ago
Pune, India exl Full timeJob Description Skills SetsTESTED / TRAINED THROUGH Qualifying Score Technical SkillsMinAbility to use the Desktop Computer system Technical Test> =7/10Basic IT & familiarity of Operating Systems (Windows 95/98//NT) Basic Knowledge of using Internet, Web Browser, Search Engine etcKeyboarding Skills Typing Test> =25Process SpecificMinProcess...
-
Executives EXL/E/1008477
4 weeks ago
pune, India exl Full timeJob Description Skills SetsTESTED / TRAINED THROUGH Qualifying Score Technical SkillsMinAbility to use the Desktop Computer system Technical Test> =7/10Basic IT & familiarity of Operating Systems (Windows 95/98//NT) Basic Knowledge of using Internet, Web Browser, Search Engine etcKeyboarding Skills Typing Test> =25Process SpecificMinProcess...
-
Executives EXL/E/1008503
2 weeks ago
Pune, Maharashtra, India exl Full timeJob Description Skills SetsTESTED / TRAINED THROUGH Qualifying Score Technical SkillsMinAbility to use the Desktop Computer system Technical Test> =7/10Basic IT & familiarity of Operating Systems (Windows 95/98//NT) Basic Knowledge of using Internet, Web Browser, Search Engine etcKeyboarding Skills Typing Test> =25Process SpecificMinProcess Knowledge...
-
Lead Assistant Manager EXL/LAM/1019134
2 weeks ago
Pune, Maharashtra, India exl Full timeJob Description Lead Assistant Manager - QA Engineer (4+ years of experience in manual/automation testing w/ 2 to 4 years within AWS cloud environment): EXL Digital is extending its Cloud Deployment Practice team and is looking for an experienced Lead Assistant Manager - QA Engineer to join the team. At EXL, we believe there is always a better way. We...
-
Lead Assistant Manager EXL/LAM/1019134
2 weeks ago
Pune, Maharashtra, India exl Full timeJob DescriptionLead Assistant Manager - QA Engineer (4+ years of experience in manual/automation testing w/ 2 to 4 years within AWS cloud environment):EXL Digital is extending its Cloud Deployment Practice team and is looking for an experienced Lead Assistant Manager - QA Engineer to join the team. At EXL, we believe there is always a better way. We look...
-
Executives EXL/E/1022490
1 month ago
Pune, India exl Full timeJob Description – Process Executive Position Title Executive – Demand Specialist Function, Responsibility Level Operations, Executive Reports to Assistant Manager Span of Control Nil Location Pune Permanent/ Temporary Permanent Successful incumbents will be responsible for making initial contact with...
-
Executives EXL/E/1022490
4 weeks ago
Pune, India exl Full timeJob Description – Process Executive Position Title Executive – Demand Specialist Function, Responsibility Level Operations, Executive Reports to Assistant Manager Span of Control Nil Location Pune Permanent/ Temporary Permanent Successful incumbents will be responsible for making initial contact with...
-
Executives EXL/E/1022490
4 weeks ago
pune, India exl Full timeJob Description – Process Executive Position Title Executive – Demand Specialist Function, Responsibility Level Operations, Executive Reports to Assistant Manager Span of Control Nil Location Pune Permanent/ Temporary Permanent Successful incumbents will be responsible for making...
-
Senior Executive EXL/SE/1058372
6 days ago
pune, India exl Full timeJob Description Position Title, Responsibility Level Sr. Executive - Quality Compliance Analyst Function Quality & Process Excellence Reports to AM / Lead AM / Manager – Quality & Process Excellence Permanent/ Temporary Permanent Span of Control NA Location All EXL Service Delivery Centers Basic Function The...
-
Senior Executive EXL/SE/1058372
7 days ago
Pune, India exl Full timeJob Description Position Title, Responsibility Level Sr. Executive - Quality Compliance Analyst Function Quality & Process Excellence Reports to AM / Lead AM / Manager – Quality & Process Excellence Permanent/ Temporary Permanent Span of Control NA Location All EXL Service Delivery Centers Basic Function The QCA is responsible...
-
Senior Executive EXL/SE/1008226
3 months ago
Pune, India exl Full timeJob Description Position Title, Responsibility Level Sr. Executive - Quality Compliance Analyst Function Quality & Process Excellence Reports to AM / Lead AM / Manager – Quality Excellence Permanent/ Temporary Permanent Span of Control NA Location All EXL Service Delivery Centers Basic Function The QCA is responsible for monitoring calls/...
-
Executives EXL/E/1003793
2 weeks ago
Pune, Maharashtra, India exl Full timeJob Description Primary Responsibility Role primarily involves dealing with end customers via chat, responsibilities include answering customer queries related to the billing and metering queries Performance Parameters 1+ chat concurrency / Average Handle Time Quality Assurance (Finished Product Quality ) Measurement of the customer service...
-
Executives EXL/E/1058688
6 days ago
Pune, India exl Full timeJob DescriptionØAbility to navigate multiple systems and applicationsØAbility to analyze information to execute upon various tasksØAbility to produce high quality outcomes in a highly productive environment.ØAbility to make sound judgments based on available information.ØUnderstanding of underwriting concepts, Policy administration systems and business...
-
Executives EXL/E/1036595
4 days ago
Pune, India exl Full timeJob DescriptionPROCESSIMServ - VoicePOSITIONSProcess Analyst/ Executive/Sr. Executive (Experience of minimum 6 months preferred)COMPLEXITYComplexity: Medium to ComplexCORE REQUIREMENTPerformance Parameters§Productivity§Accuracy§AttendanceRole Responsibilities§Handling inbound calls from our third-party providers to resolve queries, book & confirm...