Executives EXL/E/1036595

7 days ago


Pune, India exl Full time
Job Description

PROCESSIMServ - VoicePOSITIONSProcess Analyst/ Executive/Sr. Executive (Experience of minimum 6 months preferred)COMPLEXITYComplexity: Medium to ComplexCORE REQUIREMENTPerformance Parameters§Productivity§Accuracy§Attendance

Role Responsibilities§Handling inbound calls from our third-party providers to resolve queries, book & confirm appointments§Achieving high call quality, meeting compliance standards whilst delivering against agreed performance metrics§Incoming calls predominantly from the Field engineers relating to jobs they have been dispatched to work§Management of inbound calls and mailbox where demand is predominantly from site visit agent in field - demand relates to jobs planned on their schedule or have visited providing insights back to the office§Resolving queries, the first time they are raised, ensuring that the future expectations are clearly defined§Working to a high level of accuracy - ensuring that the customers’ account reflects the information provided§Ensuring our third parties receive excellent customer service.§

Qualification§Computer literate (MS Office & Domain knowledge) with 12 + 3 Yrs. of Education

Experience§Minimum 6 months work experience preferred

Soft Skills§Good spoken English and good verbal communication skills. Ability to communicate correctly and clearly. CEF Level B1-5 and above §Good problem-solving skills, strong troubleshooting skills§Ability to approach problems logically. Ability to communicate correctly (grammatically and contextually correct) and clearly§Commitment and drive for targets, decision making ability, adaptable & flexible§Customer service focus – Ability to empathize with the customer/third parties and prioritize requests

Desirable Skills§Customer service Focus – Ability to empathize with the customers and third parties and prioritize requests§Commitment and drive for targets§Decision making ability, Adaptable & Flexible

  • Pune, Maharashtra, India exl Full time

    Job Description PROCESS IMServ - Voice POSITIONS Process Analyst/ Executive/Sr. Executive (Experience of minimum 6 months preferred) COMPLEXITY Complexity: Medium to Complex CORE REQUIREMENT Performance Parameters §Productivity§Accuracy§Attendance Role Responsibilities §Handling inbound calls from our third-party providers to resolve...


  • pune, India exl Full time

    Job Description PROCESS IMServ - Voice POSITIONS Process Analyst/ Executive/Sr. Executive (Experience of minimum 6 months preferred) COMPLEXITY Complexity: Medium to Complex CORE REQUIREMENT Performance Parameters  §Productivity§Accuracy§Attendance Role Responsibilities §Handling inbound calls from our third-party providers to...


  • Pune, India exl Full time

    Job Description PROCESS IMServ - Voice POSITIONS Process Analyst/ Executive/Sr. Executive (Experience of minimum 6 months preferred) COMPLEXITY Complexity: Medium to Complex CORE REQUIREMENT Performance Parameters  §Productivity§Accuracy§Attendance Role Responsibilities §Handling inbound calls from our third-party providers to resolve...


  • Pune, Maharashtra, India exl Full time

    Job Description Skills SetsTESTED / TRAINED THROUGH Qualifying Score Technical SkillsMinAbility to use the Desktop Computer system Technical Test> =7/10Basic IT & familiarity of Operating Systems (Windows 95/98//NT) Basic Knowledge of using Internet, Web Browser, Search Engine etcKeyboarding Skills Typing Test> =25Process SpecificMinProcess Knowledge...


  • Pune, India exl Full time

    Job Description The primary responsibility of this role is to deliver Pre process and/or Developmental Trainings to all EXL employees.  The job also includes recommending updates to the training curriculum, gathering TNI; suggesting module changes/ updates and evaluating the effectiveness of the training programs.  The primary interactions would...


  • pune, India exl Full time

    Job Description The primary responsibility of this role is to deliver Pre process and/or Developmental Trainings to all EXL employees.  The job also includes recommending updates to the training curriculum, gathering TNI; suggesting module changes/ updates and evaluating the effectiveness of the training programs.  The primary interactions...


  • Pune, Maharashtra, India exl Full time

    Job DescriptionLead Assistant Manager - QA Engineer (4+ years of experience in manual/automation testing w/ 2 to 4 years within AWS cloud environment):EXL Digital is extending its Cloud Deployment Practice team and is looking for an experienced Lead Assistant Manager - QA Engineer to join the team. At EXL, we believe there is always a better way. We look...


  • Pune, Maharashtra, India exl Full time

    Job Description Lead Assistant Manager - QA Engineer (4+ years of experience in manual/automation testing w/ 2 to 4 years within AWS cloud environment): EXL Digital is extending its Cloud Deployment Practice team and is looking for an experienced Lead Assistant Manager - QA Engineer to join the team. At EXL, we believe there is always a better way. We...


  • Pune, India exl Full time

    Job Description – Process Executive Position  Title Executive – Demand Specialist Function, Responsibility Level  Operations, Executive Reports to Assistant Manager Span of Control  Nil Location  Pune Permanent/ Temporary Permanent Successful incumbents will be responsible for making initial contact with...


  • pune, India exl Full time

    Job Description – Process Executive Position  Title Executive – Demand Specialist Function, Responsibility Level  Operations, Executive Reports to Assistant Manager Span of Control  Nil Location  Pune Permanent/ Temporary Permanent Successful incumbents will be responsible for making...


  • Pune, India exl Full time

    Job Description Position Title, Responsibility Level Sr. Executive - Quality Compliance Analyst Function Quality & Process Excellence Reports to  AM / Lead AM / Manager – Quality & Process Excellence Permanent/ Temporary Permanent Span of Control NA Location  All EXL Service Delivery Centers Basic Function The QCA is responsible...


  • pune, India exl Full time

    Job Description Position Title, Responsibility Level Sr. Executive - Quality Compliance Analyst Function Quality & Process Excellence Reports to  AM / Lead AM / Manager – Quality & Process Excellence Permanent/ Temporary Permanent Span of Control NA Location  All EXL Service Delivery Centers Basic Function The...


  • Pune, Maharashtra, India exl Full time

    Job Description Primary Responsibility Role primarily involves dealing with end customers via chat, responsibilities include answering customer queries related to the billing and metering queries Performance Parameters 1+ chat concurrency / Average Handle Time Quality Assurance (Finished Product Quality ) Measurement of the customer service...


  • Pune, India exl Full time

    Job DescriptionØAbility to navigate multiple systems and applicationsØAbility to analyze information to execute upon various tasksØAbility to produce high quality outcomes in a highly productive environment.ØAbility to make sound judgments based on available information.ØUnderstanding of underwriting concepts, Policy administration systems and business...


  • pune, India exl Full time

    Job Description ØAbility to navigate multiple systems and applications ØAbility to analyze information to execute upon various tasks ØAbility to produce high quality outcomes in a highly productive environment. ØAbility to make sound judgments based on available information. ØUnderstanding of underwriting concepts, Policy...


  • Pune, India exl Full time

    Job Description ØAbility to navigate multiple systems and applications ØAbility to analyze information to execute upon various tasks ØAbility to produce high quality outcomes in a highly productive environment. ØAbility to make sound judgments based on available information. ØUnderstanding of underwriting concepts, Policy administration...

  • Manager EXL/M/1035580

    2 weeks ago


    Pune, Maharashtra, India exl Full time

    Job Description Basic Function Under the direction of the Senior Manager /Asst. Vice President, this role is primarily responsible in managing operations and performance of the team to ensure all agreed SLA's and KPI's are met. This job also includes direct client interactions for any questions and issues around SLA's. The role continually involves...


  • pune, India exl Full time

    Job Description Job Role and Summary  An Email & International Executive builds emails and carry out email-testing. He or she is well aware of the products in the retail industry. He or she should be well aware of Adobe Photoshop and image editing. A. Duties and Responsibilities  Perform to accomplish and carry out departmental or...


  • Pune, India exl Full time

    Job Description Job Role and Summary  An Email & International Executive builds emails and carry out email-testing. He or she is well aware of the products in the retail industry. He or she should be well aware of Adobe Photoshop and image editing. A. Duties and Responsibilities  Perform to accomplish and carry out departmental or organizational...


  • Pune, Maharashtra, India exl Full time

    Job Description Job Role and Summary An Email & International Executive builds emails and carry out email-testing. He or she is well aware of the products in the retail industry. He or she should be well aware of Adobe Photoshop and image editing. A. Duties and Responsibilities Perform to accomplish and carry out departmental or organizational...