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Executives EXL/E/1050240
5 days ago
To Process back Office Transactions for UK Energy Customers. Need to good writing skills (CEF- B1)Brief Overview of the ProcessThe UK energy market is deregulated, enabling customers to choose their energy supplier for both gas and electricity.OVO is moving towards servicing a customer’s needs across products, as customers can now choose to manage their products through a single bill . You will now be expected to manage customer billing fallouts for both gas and electricity. This process involves the following key activitiesTo manage transactions for gas and electricity customers. You will be routed exceptions around allocating payments to the related accountsPerformance ParametersSLA metrics – Productivity, Speed, AccuracyRelevant Table F metricsAttendanceSchedule AdherenceRole ResponsibilitiesEnsure that the process transactions are processed as per Desktop proceduresEnsure that the assigned targets are met in accordance with SLA and Internal standardsEnsure that the quality of transaction is in compliance with predefined parameters as defined by Process ExcellenceEnsure adherence to established attendance schedulesEnsure adherence to Company Policies and ProceduresPrimary Internal InteractionsAM for the purpose of reporting performance, escalation handling, clarifying concerns, and seeking feedback and support.Manager for the purpose of settling issues left unresolved by the AM and monthly evaluation of performanceCCEs (Team Members) for the purpose of seeking cooperation & clarification on process-related matters & providing assistance and support when required.Subject Matter Expert for the purpose of work thread related issues and escalated transactionsQCA for the purpose of feedback and auditTrainers for the purpose of Pre-process and Process trainingPrimary External InteractionsEscalation teams at the client end for the purpose of seeking clarifications & answering queriesSME / Trainers at the client end for training
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Executives EXL/E/1050240
3 weeks ago
Pune, Maharashtra, India exl Full timeJob Description To Process back Office Transactions for UK Energy Customers. Need to good writing skills (CEF- B1) Brief Overview of the Process The UK energy market is deregulated, enabling customers to choose their energy supplier for both gas and electricity. OVO is moving towards servicing a customer's needs across products, as customers can...
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Executives EXL/E/1050240
4 weeks ago
pune, India exl Full timeJob Description To Process back Office Transactions for UK Energy Customers. Need to good writing skills (CEF- B1) Brief Overview of the Process The UK energy market is deregulated, enabling customers to choose their energy supplier for both gas and electricity. OVO is moving towards servicing a customer’s needs across products, as...
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Executives EXL/E/1050240
1 month ago
Pune, India exl Full timeJob Description To Process back Office Transactions for UK Energy Customers. Need to good writing skills (CEF- B1) Brief Overview of the Process The UK energy market is deregulated, enabling customers to choose their energy supplier for both gas and electricity. OVO is moving towards servicing a customer’s needs across products, as customers can...
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Executives EXL/E/1023568
2 months ago
Pune, India exl Full timeJob Description The primary responsibility of this role is to deliver Pre process and/or Developmental Trainings to all EXL employees. The job also includes recommending updates to the training curriculum, gathering TNI; suggesting module changes/ updates and evaluating the effectiveness of the training programs. The primary interactions would...
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Executives EXL/E/1023568
2 months ago
pune, India exl Full timeJob Description The primary responsibility of this role is to deliver Pre process and/or Developmental Trainings to all EXL employees. The job also includes recommending updates to the training curriculum, gathering TNI; suggesting module changes/ updates and evaluating the effectiveness of the training programs. The primary interactions...
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Executives EXL/E/1008503
3 weeks ago
Pune, Maharashtra, India exl Full timeJob Description Skills SetsTESTED / TRAINED THROUGH Qualifying Score Technical SkillsMinAbility to use the Desktop Computer system Technical Test> =7/10Basic IT & familiarity of Operating Systems (Windows 95/98//NT) Basic Knowledge of using Internet, Web Browser, Search Engine etcKeyboarding Skills Typing Test> =25Process SpecificMinProcess Knowledge...
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Lead Assistant Manager EXL/LAM/1019134
2 weeks ago
Pune, Maharashtra, India exl Full timeJob DescriptionLead Assistant Manager - QA Engineer (4+ years of experience in manual/automation testing w/ 2 to 4 years within AWS cloud environment):EXL Digital is extending its Cloud Deployment Practice team and is looking for an experienced Lead Assistant Manager - QA Engineer to join the team. At EXL, we believe there is always a better way. We look...
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Lead Assistant Manager EXL/LAM/1019134
2 weeks ago
Pune, Maharashtra, India exl Full timeJob Description Lead Assistant Manager - QA Engineer (4+ years of experience in manual/automation testing w/ 2 to 4 years within AWS cloud environment): EXL Digital is extending its Cloud Deployment Practice team and is looking for an experienced Lead Assistant Manager - QA Engineer to join the team. At EXL, we believe there is always a better way. We...
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Executives EXL/E/1022490
1 month ago
Pune, India exl Full timeJob Description – Process Executive Position Title Executive – Demand Specialist Function, Responsibility Level Operations, Executive Reports to Assistant Manager Span of Control Nil Location Pune Permanent/ Temporary Permanent Successful incumbents will be responsible for making initial contact with...
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Executives EXL/E/1022490
4 weeks ago
pune, India exl Full timeJob Description – Process Executive Position Title Executive – Demand Specialist Function, Responsibility Level Operations, Executive Reports to Assistant Manager Span of Control Nil Location Pune Permanent/ Temporary Permanent Successful incumbents will be responsible for making...
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Senior Executive EXL/SE/1058372
1 week ago
Pune, India exl Full timeJob Description Position Title, Responsibility Level Sr. Executive - Quality Compliance Analyst Function Quality & Process Excellence Reports to AM / Lead AM / Manager – Quality & Process Excellence Permanent/ Temporary Permanent Span of Control NA Location All EXL Service Delivery Centers Basic Function The QCA is responsible...
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Senior Executive EXL/SE/1058372
1 week ago
pune, India exl Full timeJob Description Position Title, Responsibility Level Sr. Executive - Quality Compliance Analyst Function Quality & Process Excellence Reports to AM / Lead AM / Manager – Quality & Process Excellence Permanent/ Temporary Permanent Span of Control NA Location All EXL Service Delivery Centers Basic Function The...
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Executives EXL/E/1003793
3 weeks ago
Pune, Maharashtra, India exl Full timeJob Description Primary Responsibility Role primarily involves dealing with end customers via chat, responsibilities include answering customer queries related to the billing and metering queries Performance Parameters 1+ chat concurrency / Average Handle Time Quality Assurance (Finished Product Quality ) Measurement of the customer service...
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Executives EXL/E/1058688
1 week ago
Pune, India exl Full timeJob DescriptionØAbility to navigate multiple systems and applicationsØAbility to analyze information to execute upon various tasksØAbility to produce high quality outcomes in a highly productive environment.ØAbility to make sound judgments based on available information.ØUnderstanding of underwriting concepts, Policy administration systems and business...
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Executives EXL/E/1036595
7 days ago
Pune, India exl Full timeJob DescriptionPROCESSIMServ - VoicePOSITIONSProcess Analyst/ Executive/Sr. Executive (Experience of minimum 6 months preferred)COMPLEXITYComplexity: Medium to ComplexCORE REQUIREMENTPerformance Parameters§Productivity§Accuracy§AttendanceRole Responsibilities§Handling inbound calls from our third-party providers to resolve queries, book & confirm...
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Executives EXL/E/1036595
2 weeks ago
Pune, Maharashtra, India exl Full timeJob Description PROCESS IMServ - Voice POSITIONS Process Analyst/ Executive/Sr. Executive (Experience of minimum 6 months preferred) COMPLEXITY Complexity: Medium to Complex CORE REQUIREMENT Performance Parameters §Productivity§Accuracy§Attendance Role Responsibilities §Handling inbound calls from our third-party providers to resolve...
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Executives EXL/E/1036595
4 weeks ago
pune, India exl Full timeJob Description PROCESS IMServ - Voice POSITIONS Process Analyst/ Executive/Sr. Executive (Experience of minimum 6 months preferred) COMPLEXITY Complexity: Medium to Complex CORE REQUIREMENT Performance Parameters §Productivity§Accuracy§Attendance Role Responsibilities §Handling inbound calls from our third-party providers to...
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Executives EXL/E/1036595
1 month ago
Pune, India exl Full timeJob Description PROCESS IMServ - Voice POSITIONS Process Analyst/ Executive/Sr. Executive (Experience of minimum 6 months preferred) COMPLEXITY Complexity: Medium to Complex CORE REQUIREMENT Performance Parameters §Productivity§Accuracy§Attendance Role Responsibilities §Handling inbound calls from our third-party providers to resolve...
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Manager EXL/M/1035580
2 weeks ago
Pune, Maharashtra, India exl Full timeJob Description Basic Function Under the direction of the Senior Manager /Asst. Vice President, this role is primarily responsible in managing operations and performance of the team to ensure all agreed SLA's and KPI's are met. This job also includes direct client interactions for any questions and issues around SLA's. The role continually involves...
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Executives EXL/E/1058688
2 weeks ago
pune, India exl Full timeJob Description ØAbility to navigate multiple systems and applications ØAbility to analyze information to execute upon various tasks ØAbility to produce high quality outcomes in a highly productive environment. ØAbility to make sound judgments based on available information. ØUnderstanding of underwriting concepts, Policy...