Customer Experience Executive

1 month ago

Bengaluru, India Equiniti Full time

Management Level

I

Customer Experience Executive

Team : CEC - US Reports to: Team Leader

Role

To assist shareholders regarding their shareholding account queries, buying and selling shares in acccordance with predetermined procedures and service standards under appropriate guidance and direction.

Business Function

EQ India Operations team work closely with the EQ Group functions across UK, US and Amsterdam to provide operations support to Shareholder Solutions, Pensions Solutions, Investment Services, Employee Benefit Solutions, KYC Operations, Customer Experience Centre, Reconciliations, and Innovation. This service is delivered from our offices in India based out of Chennai and Bangalore.

Core Duties and Responsibilities

Answer inbound calls, emails from Shareholders and assist them with their queries within the agreed service standards.Answer inbound calls from Shareholders and assist them to buy or sell shares within the agreed service standards.Respond to basic queries referring to senior colleagues where appropriate.Contribute to the completion of the team’s workload.Improve own skills as knowledge within the operational team taking opportunities to identify area for improvement to processes and service.Undertake duties at a similar level as required.Ensure compliance with Equiniti’s procedures, standards and reporting requirements, together with all relevant regulatory and statutory requirements, where appropriate implementing actions to protect our business at all times.Always to undertake the duties of this role in accordance with the requirements of the company’s Regulators.Complete work within the security arrangements of Equiniti. Any deliberate contravention of these procedures may lead to disciplinary procedure.Ensure that all work is undertaken within the quality system.Ensure that work and ethics comply with all security arrangements both physical and information.Your breaks will be scheduled and you are expected to comply with them, to ensure the process is always within Service Level Agreements.You will be following the US business shift hours and holiday calendar.

Competencies and Experience

The candidate should demonstrate the following experience, skills and behaviours:

Excellent communication skills; Strong phone and verbal communication skills along with active listening.Should be able to work in US shifts.Proven experience in a customer support roleMeeting targets for accuracy, quality, volume and agreed service levelsFamiliarity with CRM systems and practicesBasic understanding of data protection principles and knowledge in AML Customer focus and adaptability to different personality typesAbility to multi-task, set priorities and manage time effectivelyAdherence to procedures and regulations.Demonstrate willingness to contribute to team beyond own immediate tasks

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please note any offer of employment is subject to satisfactory pre-employment screening checks.

  • Customer Service Executive

    3 weeks ago

    Banaswadi, Bengaluru, Karnataka, India Quick customer electronic service Full time

    Hi, I'm searching customer service executive to manage phone calls and balancing data sheet in system 8904309332 **Job Types**: Full-time, Fresher **Salary**: From ₹8,000.00 per month **Benefits**: - Cell phone reimbursement Schedule: - Monday to Friday Supplemental pay types: - Performance bonus **Education**: - Secondary(10th Pass)...

  • Customer Experience Executive

    3 weeks ago

    Bengaluru, India International Data Group, Inc. Full time

    **Overview**: Customer Experience Executive FOUNDRY (was IDG Communications) Bangalore India. READ ALL ABOUT FOUNDRY AT FOUNDRY is excited to be recruiting for a talented and energetic Customer Experience Executive, to work within our rapidly growing Customer Experience teams. If you have an ambition to work with the best, to deliver the best and be at the...

  • Customer Experience Executive/Senior Customer Experience Executive

    2 months ago

    Bengaluru, India slice Full time

    Job DescriptionAbout the roleWe are looking for a Customer Experience Executive to assist our customers with problems when using our products and services.Customer Experience Executive responsibilities include resolving customer queries, recommending solutions, and guiding product users through features and functionalities. What You will doRespond to...

  • Executive Customer Experience

    4 weeks ago

    Bengaluru, India Ms. Prerana Motors Pvt Ltd Full time

    CUSTOMER EXPERIENCE EXECUTIVE. 1. Attending the customer calls 2.Co-ordinate with Sales & Back End Team. 3. Updating to customer time to time. 4. Confirm the payment & Vehicle Delivery Process. 5. Arranging the Vehicle delivery Celebration. 6. Tracking 7. Post Delivery Calls to Customers 8. Any other work entrusted by superior time to...

  • Customer Service Representative

    3 weeks ago

    Bengaluru, India Quick customer electronic service Full time

    Customer relationship executive, to handle escalation,calling, data entry, mailing, balancing the target **Salary**: From ₹7,000.00 per month **Benefits**: - Cell phone reimbursement - Internet reimbursement Schedule: - Day shift Supplemental pay types: - Overtime pay - Performance bonus **Education**: - Secondary(10th Pass)...

  • Customer Experience Executive

    3 days ago

    Bengaluru, India Equity Capital Advisors (India) Private Limited Full time

    Customer Experience Executive **Job Description**: - Primarily to handle all enquiries, feedbacks, disputes, and customer complains on the e software. - Provide good customer service from delivering information to resolving the issue in a professional manner on all the products and services offered on the platform. - Develop and implement workflows to...

  • Customer Experience Executive

    4 weeks ago

    Bengaluru, India Tailor and Circus Full time

    We are seeking a passionate and customer-oriented individual to join our innerwear fashion company as a Customer Experience Executive. In this role, you will play a crucial part in ensuring exceptional customer experiences, helping customers with inquiries, providing product information, and resolving issues. If you have excellent communication skills, are a...

  • Customer Experience Executive

    3 weeks ago

    Bengaluru, India Easyship Full time

    Easyship is revolutionizing logistics for eCommerce. With our all-in-one cloud based shipping software, businesses of all shapes and sizes have the tools needed to scale globally. At Easyship we believe in accelerating borderless commerce. We're proud that a diversity of small business owners, crowdfunding campaigns, and global brands trust Easyship as their...

  • Customer Experience Executive

    2 months ago

    Bengaluru, India Equiniti Full time

    Management Level I **Customer Experience Executive**: **Team **:CEC - UK **Reports to**:Team Leader **Role**: To assist shareholders buying and selling shares in accordance with predetermined procedures and service standards under appropriate guidance and direction. Also supporting customer queries. **Business Function**: EQ India Operations team work...

  • Customer Experience Executive

    3 weeks ago

    Bengaluru, Karnataka, India Tailor and Circus Full time

    We are seeking a passionate and customer-oriented individual to join our innerwear fashion company as a Customer Experience Executive. In this role, you will play a crucial part in ensuring exceptional customer experiences, helping customers with inquiries, providing product information, and resolving issues. If you have excellent communication skills, are a...

  • Customer Care Executive

    4 weeks ago

    Bengaluru, India Alpha Customer Care Pvt Ltd Full time

    **Job Profile** - Inbound support - Service ticket management - L1 Tech support - Service call tracking and scheduling - Outbound customer feedback survey **Support Channel**: - Voice / Mail/ Whatsapp **Qualification**: - Degree - Diploma - Puc pass/fail **Languages**: - English, Hindi & Regional Language - English, Hindi & Marathi - English, Hindi &...

  • Customer Experience Executive

    2 weeks ago

    Bengaluru, Karnataka, India Easyship Full time

    Easyship is revolutionizing logistics for eCommerce. With our all-in-one cloud based shipping software, businesses of all shapes and sizes have the tools needed to scale globally. At Easyship we believe in accelerating borderless commerce. We're proud that a diversity of small business owners, crowdfunding campaigns, and global brands trust Easyship as their...

  • Customer Experience Executive

    2 weeks ago

    Bengaluru, Karnataka, India Rentomojo Full time

    Job Description:We are seeking a dynamic and customer-centric individual to join our team as a Customer Experience Executive. Asa key member of our customer service department, you will be responsible for ensuring an exceptional experience forour valued customers throughout their journey with our company.Responsibilities .2. Assist customers in placing...

  • Customer Experience

    2 weeks ago

    Bengaluru, Karnataka, India Lenovo Full time

    Description and Requirements Lenovo Experience Group (LXG) This is highly visible role, and the individual will be reporting directly to the Director of Consulting & Operations, acting as CX subject lead and resource for the broader Lenovo CX Community. Responsibilities will span across the Lenovo Customer Experience (CX) team and will provide...

  • Customer Experience Executive

    2 weeks ago

    Bengaluru, Karnataka, India Equiniti Full time

    Management LevelCustomer Experience ExecutiveTeam : CEC - US Reports to: Team LeaderRoleTo support shareholders with account queries, buying and selling shares following established procedures and service standards with proper guidance.Business FunctionThe EQ India Operations team collaborates closely with EQ Group functions in the UK, US, and Amsterdam,...

  • Customer Experience Executives

    1 month ago

    Bengaluru, India Equiniti Full time

    Management LevelICustomer Experience ExecutiveTeam : CEC - US Reports to: Team LeaderRoleTo assist shareholders buying and selling shares in accordance with predetermined procedures and service standards under appropriate guidance and direction. Also supporting customer queries.Business FunctionEQ India Operations team work closely with the EQ Group...

  • Customer Experience Executive

    4 weeks ago

    Bengaluru, India Equiniti Full time

    Management Level I **Role Specification - Equiniti India - Operations** **Title** Customer Experience Executive **Area** Equiniti India -US Operations **Date** **Reports to** Team Leader **Job Purpose** To assist shareholders buying and selling shares in accordance with predetermined procedures and service standards under appropriate guidance and...

  • Customer Care Agent

    3 weeks ago

    Bengaluru, India 247 customer service Full time

    Hiring for International Voice Process for USA, UK and Australia shifts. For further information contact DIWAKER - 8073842848 **Job Types**: Full-time, Fresher **Salary**: From ₹17,000.00 per month **Benefits**: - Commuter assistance - Health insurance - Provident Fund Schedule: - Rotational shift - UK shift - US shift Supplemental pay types: -...

  • Customer Experience

    2 weeks ago

    Bengaluru, Karnataka, India Microsoft Full time

    Overview Microsoft is a company where passionate innovators come to collaborate, envision what can be and take their careers to levels they cannot achieve anywhere else. This is a world of more possibilities, more innovation, more openness, and the sky is the limit thinking a cloud-enabled world. Client and Partner Experience Manager(CPE Manager) is the...

  • Customer Experience

    2 weeks ago

    Bengaluru, India Microsoft Full time

    Overview Microsoft is a company where passionate innovators come to collaborate, envision what can be and take their careers to levels they cannot achieve anywhere else. This is a world of more possibilities, more innovation, more openness, and the sky is the limit thinking a cloud-enabled world. Client and Partner Experience Manager(CPE...