Customer Experience

5 months ago

Bengaluru, India Microsoft Full time

Overview

Microsoft is a company where passionate innovators come to collaborate, envision what can be and take their careers to levels they cannot achieve anywhere else. This is a world of more possibilities, more innovation, more openness, and the sky is the limit thinking a cloud-enabled world.

Client and Partner Experience Manager(CPE Manager) is the primary customer contact for HLS Microsoft+Nuance products and services and is responsible for creating a "wow" customer experience. Each CPE Manager is responsible for multiple small to mid Healthcare customer accounts. The CPE Manager will be responsible for day-to-day customer success activities spanning from the initial stages of implementation to continued engagement and retention. The CPE Manager will have an in-depth understanding of each customer's overall business requirements and act as a consultant to determine how the various HLS solutions and features can meet customer needs. CPE Manager maximize the client’s return on investment in HLS products and services, drive usage, increase reference-ability and broaden upsell/cross-sell opportunities. The CPE Manager will also partner with other internal teams on initiatives that address customer needs.

Responsibilities

We are looking for passionate CPE Managers with excellent communication skills who can foster sustaining business growth and increase profitability by maximizing value. The candidate should be able to contribute to building long term customer relationship and develop a positive customer experience.

Responsibilities include: 

Manage small to mid sized customers (annual customer revenue between $3-5 million) Manage end user and manager relationship at the customer site. Create value for customers by ensuring they clearly define business outcomes and then build a “success plan” with the appropriately identified objectives, stakeholders, milestones, risks and metrics needed to achieve them. Be accountable to drive efficient usage of HLS products and services within customers by driving the creation and execution of a thorough and action-oriented Adoption Plan. Build, maintain and leverage relationships within each customer to influence solution adoption, create strong support for new opportunities and to secure their willingness to advocate on Microsoft+Nuance’s behalf. Demonstrate advanced insights and understanding of customer’s business/industry and challenge appropriately the way a customer views both their business and processes. Build/maintain rapid channel of communication to customer in case of service-related issues and events. Orchestrate and gain strong buy-in with multiple external and internal teams and be highly connected to Microsoft+Nuance’s SMEs throughout the customer’s lifecycle. Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.Industry leading healthcareEducational resourcesDiscounts on products and servicesSavings and investmentsMaternity and paternity leaveGenerous time awayGiving programsOpportunities to network and connect

  • Customer Service Representative

    6 months ago

    Bengaluru, India Quick customer electronic service Full time

    Customer relationship executive, to handle escalation,calling, data entry, mailing, balancing the target **Salary**: From ₹7,000.00 per month **Benefits**: - Cell phone reimbursement - Internet reimbursement Schedule: - Day shift Supplemental pay types: - Overtime pay - Performance bonus **Education**: - Secondary(10th Pass)...

  • Customer Service/administrative Support

    5 months ago

    Bengaluru, India Karma Club Experience Full time

    We are currently seeking a Customer Service Representative to join our team. This role is crucial in ensuring that international guests have a seamless booking experience and receive top-notch customer service. **Job Summary**: As a Customer Service Representative at [Your Company Name], you will be responsible for providing excellent customer service to...

  • Customer Service Executive

    6 months ago

    Banaswadi, Bengaluru, Karnataka, India Quick customer electronic service Full time

    Hi, I'm searching customer service executive to manage phone calls and balancing data sheet in system 8904309332 **Job Types**: Full-time, Fresher **Salary**: From ₹8,000.00 per month **Benefits**: - Cell phone reimbursement Schedule: - Monday to Friday Supplemental pay types: - Performance bonus **Education**: - Secondary(10th Pass)...

  • Customer Care Executive

    6 months ago

    Bengaluru, India Alpha Customer Care Pvt Ltd Full time

    **Job Profile** - Inbound support - Service ticket management - L1 Tech support - Service call tracking and scheduling - Outbound customer feedback survey **Support Channel**: - Voice / Mail/ Whatsapp **Qualification**: - Degree - Diploma - Puc pass/fail **Languages**: - English, Hindi & Regional Language - English, Hindi & Marathi - English, Hindi &...

  • Customer Experience

    6 months ago

    Bengaluru, Karnataka, India PeopleLogic Business Solutions Full time

    About the Customer Company is** *** India's leading lifestyle company** and among the most admired and respected corporates in the country. About the Role **Designation**: *** Manager Customer Experience - Retail** Criticality of the role to the business : This role will be responsible for creating a delightful, differentiated and elevating Customer...

  • Customer Experience

    6 months ago

    Bengaluru, Karnataka, India Microsoft Full time

    Microsoft is a company where passionate innovators come to collaborate, envision what can be and take their careers to levels they cannot achieve anywhere else. This is a world of more possibilities, more innovation, more openness, and the sky is the limit thinking a cloud-enabled world. Client and Partner Experience Manager(CPE Manager) is the primary...

  • Customer Service Manager

    4 weeks ago

    Bengaluru, Karnataka, India Aegis Customer Support Services Pvt Ltd Full time

    A key role within Aegis Customer Support Services Pvt Ltd, the Customer Service Manager will be responsible for managing a team of representatives offering customer support. The ideal candidate will have a thorough understanding of the customer service process and be able to oversee its implementation effectively.Key Responsibilities:Team Management: Manage...

  • Customer Service Manager

    2 weeks ago

    Bengaluru, Karnataka, India Aegis Customer Support Services Pvt Ltd Full time

    Job Summary:We are seeking a skilled and experienced Customer Service Manager to oversee our customer support team at Isha Consult.About the Role:The Customer Service Manager will be responsible for managing a team of representatives, overseeing the customer service process, resolving customer complaints, creating policies and procedures, planning training,...

  • The Experience Co. | Head of Content

    5 hours ago

    Bengaluru, India The Experience Co. Full time

    About UsExperience Co. is an experiential travel brand that curates & produces some of India’s most happening travel IPs—from creative residencies to festivals & adventures for artists, creators, founders, leaders, and misfits.Experience Co. projects are built around three pillars: designing and running travel experiences across 20+ countries; nurturing...

  • Customer Experience

    6 months ago

    Bengaluru, Karnataka, India Bosch Group Full time

    **Company Description** Bosch Global Software Technologies Private Limited** is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 22,700 associates, it’s the largest software development center of Bosch, outside Germany,...

  • Customer Experience Manager

    4 weeks ago

    Bengaluru, Karnataka, India Livspace Full time

    Job Title: Customer Experience Manager - Experience Centre,Job Summary:At Livspace, we are looking for a dedicated Customer Experience Manager to lead our Experience Centre team. As a Customer Experience Manager, you will be responsible for ensuring that our customers have an exceptional experience at our Experience Centre. This includes managing the...

  • Customer Experience Coach

    3 weeks ago

    Bengaluru, Karnataka, India IGT Solutions Full time

    Customer Experience CoachDevelop and implement customer experience training strategies to enhance customer service delivery.Design and deliver learning interventions to train customer service teams on emotional, empathy, energy, and engagement aspects.Coach and develop customer experience trainers across operations team members to deliver effective coaching...

  • Customer Experience Representative

    4 weeks ago

    Bengaluru, Karnataka, India GN Group Full time

    Customer Experience Representative Role SummaryAs a Customer Experience Representative at GN Group, you will be the first point of contact for our customers, providing top-notch support and solutions to their technical inquiries. Your exceptional communication skills, empathy, and patience will enable you to deliver an unparalleled customer experience,...

  • Customer Experience Associate

    5 months ago

    Bengaluru, India Maxburn Fitness Studio Full time

    Customer Experience Associate Position Overview: We are seeking a dynamic and customer-centric individual to join our team as a Customer Experience Associate. As a vital member of our customer service department, you will play a pivotal role in ensuring an exceptional and memorable experience for our valued customers. Your primary responsibilities will...

  • Customer Experience Strategist

    2 days ago

    Bengaluru, Karnataka, India Pinkerton Full time

    Job OverviewPinkerton seeks an experienced Customer Experience Strategist to lead the development and implementation of customer-centric initiatives. This role is a key position in driving customer satisfaction and loyalty.Job DescriptionThe Customer Experience Strategist will be responsible for creating and executing strategies to enhance customer...

  • Customer Experience Strategist

    7 days ago

    Bengaluru, Karnataka, India Pinkerton Full time

    About the Role:">We are seeking an experienced Customer Experience Strategist to join our team at Pinkerton. In this role, you will be responsible for creating and implementing strategies to continuously improve customer and stakeholder satisfaction.">Key Responsibilities:">">Develop and implement a customer experience strategy that aligns with GCS...

  • Customer Experience Executive

    6 months ago

    Bengaluru, India Tailor and Circus Full time

    We are seeking a passionate and customer-oriented individual to join our innerwear fashion company as a Customer Experience Executive. In this role, you will play a crucial part in ensuring exceptional customer experiences, helping customers with inquiries, providing product information, and resolving issues. If you have excellent communication skills, are a...

  • Customer Experience Specialist

    1 month ago

    Bengaluru, Karnataka, India Onjob Group Full time

    Key Responsibilities:We are seeking a highly skilled Customer Experience Specialist to join our team at Onjob Group. As a Fashion Consultant, you will be responsible for providing exceptional customer service and creating a welcoming environment for our clients.Main Tasks:Customer Greeting and Direction: Greet and direct customers in a friendly and...

  • Customer Experience Coach

    4 weeks ago

    Bengaluru, Karnataka, India IGT Solutions Full time

    IGT Solutions is seeking a seasoned Customer Experience Coach to drive excellence in customer service delivery.As a key member of our team, you will develop and implement strategies to enhance customer experience across our contact center operations. Your expertise in training and coaching will enable you to design and deliver effective learning...

  • Customer Experience Expert

    3 weeks ago

    Bengaluru, Karnataka, India IGT Solutions Full time

    Develop Elevating Customer ExperiencesWe at IGT Solutions are searching for a Customer Experience Expert to join our team and create impactful learning interventions that improve customer outcomes in our contact center environment.Main Responsibilities:Elevate customer experiences through strategic training and coaching initiatives that enhance...