Customer Experience Executive
5 months ago
We are seeking a passionate and customer-oriented individual to join our innerwear fashion company as a Customer Experience Executive. In this role, you will play a crucial part in ensuring exceptional customer experiences, helping customers with inquiries, providing product information, and resolving issues. If you have excellent communication skills, are a quick learner, and are eager to start your career in the fashion industry, we encourage you to apply.
**Customer Relationship Management**: Maintain accurate customer records and track interactions using CRM tools.
**Product Support**: Provide timely assistance to customers through various communication channels.
**Customer Satisfaction**: Monitor and improve CSAT and NPS metrics, actively gather feedback, and analyze data for improvements.
**Customer Journey**: Map the customer journey, identify key touchpoints, and ensure consistency across teams.
**Data Analysis**: Analyze customer data using Excel and other tools to identify trends and opportunities.
**Online Reputation Management (ORM)**: Manage the company's online reputation by responding to reviews and enhancing its image.
**Collaborative Teamwork**: Collaborate with colleagues in various departments, such as marketing, sales, and inventory management, to ensure a seamless customer experience.
**Customer Engagement**: Proactively engage with customers through outreach campaigns and special promotions to build brand loyalty.
**Continuous Learning**: Stay updated on product knowledge, industry trends, and customer service best practices to provide the highest level of service.
**Qualifications**:
- 0-1 year of relevant work experience in customer support or any product related roles.
- Proficiency in using Notion, CRM systems, and Excel.
- Strong organizational and multitasking skills to handle multiple customer interactions simultaneously.
- Excellent written and verbal communication skills.
- A customer-focused mindset with a strong desire to ensure customer satisfaction.
- Ability to work collaboratively with cross-functional teams.
- Strong attention to detail and problem-solving skills.
Pay: ₹20,000.00 - ₹30,000.00 per month
Schedule:
- Day shift
**Experience**:
- total work: 1 year (preferred)
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