Service Desk Agent – L1
4 weeks ago
- Technical Support/Service Desk Agent -L1 will be the part of Global Support Team supporting the Client Full Time Employees, Vendors/Contractors via voice/ email / chat.
- Good experience in handling the issues related to outlook, MS team, VNP, Office 365, internet connectivity, password resetting and servicenow ticketing tool.
- Acts as single point of contact for all IT related issues.
- Provides status and updates on tickets to authorized users
- Adherence to policies and procedures, closure of open calls after resolution.
- Attempts to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution
- Identifying the issue and categorizing / prioritize the incident
Role
Service Desk Agent – L1
Band
B1
Language
English (Read + Write + Speak)
Type Of Support
Voice process
Shift Pattern
Rotational Shifts (Includes Night Shift 24/7)
Week Off Pattern
2 week off not necessarily to be Sat & Sun can be any 2 days in a week
Work place
Bangalore/Chennai
Requirements
Sales and marketing
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