Manager- Client Success
2 weeks ago
Company Description
NIQ-GfK
For over 80 years, GfK has been a reliable and trusted insight partner for the world’s biggest companies and leading brands who make a difference in every consumer’s life - and we will continue to build on this. We connect data, science, and innovative digital research solutions to provide answers for key business questions around consumers, markets, brands, and media. With our headquarters in Germany and a presence in around 60 countries worldwide, you benefit from our global company with a diverse community of ~9,000 employees.
Job Description
Become a market expert in one or more categories / industry segments. Develop fact-based answers to complex key business questions. Deliver insightful presentations and actionable recommendations to our clients. Coordinate client services cross countries and categories (whenever relevant). Collaborate with account management at the pre-sales and renewal stages. Collaborate with other business unit teams to identify opportunities for strategic assignments. Onboard clients on gfknewron platform. Drive adoption (, activation, reactivation, and engagement) of gfknewron within client organization by demonstrating clear ROI to client. Drive gfknewron usage with senior stakeholders in the client organization (wherever relevant). Identify leads for cross sell and upsell opportunities with the client. Help improve renewal rate by demonstrating clear business outcome and value. Collect and provide feedback to product teams on functionality, features etc. of gfknewron platform as well as to ops and other teams on non-platform issues to drive better client experience. Coordinate internal client services nationally (for all) and internationally (optional). Run final quality checks for the GfK seal of quality (wherever relevant). Validate / conduct QC to guarantee GfK seal of quality (wherever relevant).
Qualifications
Bachelor´s/ Master´s degree in Business Administration, or equivalent experience. Strong business understanding in durable consumer goods markets and related Retail. Interest for multiple product categories and markets. Ideally 6-12 years of experience in consulting, market research, product management of durables or equivalent business units Strong presentation and communication skills, client-centric approach. Proactive and consistent engagement with multi-disciplined teams. Co-ordination and decision making of how to achieve client outcomes and organization goals. Driving delivery of results for clients & GfK across diverse cultures, mind sets, disciplines, and influences. Passion, dedication, and commitment. Creativity and the ability to address real-world business problems analytically. Eagerness to learn, open mindset, team spirit, and an entrepreneurial attitude.
Additional Information
Our Benefits
Flexible working environment Volunteer time off LinkedIn Learning Employee-Assistance-Program (EAP)About NIQ
NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.
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Our commitment to Diversity, Equity, and Inclusion
NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center:
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