Client Success Manager

2 weeks ago


gurugram, India VMock Full time

CANDIDATES FROM TIER 1 B-SCHOOLS SHOULD ONLY APPLYJob Title: Client Success ManagerAbout the CompanyVMock aims to empower students and professionals along the various phases of their career journey leveraging the power of artificial intelligence. The VMock platform delivers personalized career guidance to job seekers across the world. Over 200+ leading business schools and universities' students & alumni and their career centres use our products to accelerate their career goals.Our team consists of some of the best engineers, data scientists, and product owners who not only have an exceptional background but also a shared passion for helping others in their careers. We pride ourselves in innovation and our team members have a die-hard passion for solving complex problems while maintaining a collaborative team environment that is focused on the growth ofevery team member. Our fast-paced culture is a great fit for anyone looking to make a mark through their work to create impact globally while working with high caliber team members.VMock is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.We have offices in Gurugram and Chicago.Job BriefWe are looking for a success driven Manager who will focus on establishing and maintaining positive client relationships from an operational and strategic perspective. The incumbent will utilize client relationship management skills to maintain and renew existing contracts, as well as to obtain additional revenue within the assigned account workload. Take ownership of customer’s operational needs and steward throughout the organization as required.What will you Do?Own post-sales account management and communication for key accounts across the globeLiaise with University and/or Non-University partners to build strong partnership, gather/understand their requirements and own all aspects of client satisfaction, with a focus on ensuring product successWork closely with product teams and business disciplines as a bridge and drive the customization of VMock's offerings as per client requirementsForecast and track key account metrics (NPS, CSAT, CES, Growth, Account Health, etc.) to derive insights and build a “success plan” with appropriately identified objectives, milestones and metrics needed to achieve themGive product demos, explain value proposition, and manage client expectationsDevelop technical domain expertise and formulate strategies to drive user engagementPlay a key role in Revenue and Retention by managing the assigned accounts and Revenue Generation by identifying cross sell/up sell opportunities and closing dealsContinuously seek opportunities to increase customer satisfaction and deepen client relationships, revenue, profitability, and loyalty. Drive product adoption and ensure product successResponsible for data analysis, proper maintenance of records and preparing key reports and presentations for client deliverables and senior managementStakeholder and Client management, with a focus on relationship building. Provide on-going support for advanced or escalated questions/issues/problems What you should have?Master’s degree from a top tier institute/university3-5 years’ experience in supporting or managing clients. Preferably clients utilizing business software, particularly in a web-based, SaaS environmentDemonstrated ability to thrive in a fast-paced environment while maintaining a calm demeanor under pressure or when unexpected issues ariseStrong interest in learning and crafting technology products and solutionsPrior experience in geographies like US or Europe preferredExcellent communication and presentation skills to formulate & articulate technical, financial and value pointsStrong technical skills and capabilities to understand business applications, analytics, and platform technologiesCandidates having a bent of technology with sales mindset preferredAbility to independently develop expertise in new emerging technologiesData-driven with exceptional analytical and problem solving skillsWilling to work in full capacity in evening shift (1pm-10pm) and should be flexible with timings as per business requirements



  • gurugram, India VMock Full time

    CANDIDATES FROM TIER 1 B-SCHOOLS SHOULD ONLY APPLY!Job Title: Client Success ManagerAbout the CompanyVMock aims to empower students and professionals along the various phases of their career journey leveraging the power of artificial intelligence. The VMock platform delivers personalized career guidance to job seekers across the world. Over 200+ leading...

  • Client Success Manager

    4 months ago


    Gurugram, India VMock Full time

    CANDIDATES FROM TIER 1 B-SCHOOLS SHOULD ONLY APPLY!Job Title: Client Success ManagerAbout the CompanyVMock aims to empower students and professionals along the various phases of their career journey leveraging the power of artificial intelligence. The VMock platform delivers personalized career guidance to job seekers across the world. Over 200+ leading...


  • Gurugram, India AHEAD Full time

    AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We...

  • Client Success Expert

    4 months ago


    Gurugram, Haryana, India Parentune Full time

    **x** Client Success Expert **Location**: Gurgaon **Experience**: 1 Year Full time experience in Client (Brands) Servicing **Reporting to**: CEO **About the role** - As a Customer Success Executive, you’ll be the Guardian of our Client relationships, almost like a maestro orchestrating harmonious interactions. Your mission? To ensure our clients...


  • Gurugram, India NielsenIQ Full time

    Company Description NIQ-GfK For over 80 years, GfK has been a reliable and trusted insight partner for the world’s biggest companies and leading brands who make a difference in every consumer’s life - and we will continue to build on this. We connect data, science, and innovative digital research solutions to provide answers for key business...

  • Client Success Partner

    5 months ago


    Gurugram, Haryana, India Gartner Full time

    **Description**: About the role (#LI - SG3) The Client Success team follows a Client for Life Philosophy, and individuals in this role ensure that every Gartner client receives value far exceeding their investment. Associates seek to understand and surface client’s business priorities, breakdown challenges, and identify the most effective ways to support...

  • Client Success Partner

    2 months ago


    Gurugram, Haryana, India Gartner Full time

    **Description**: **About the role**: **What you will do**: - Build, develop and manage relationships with a variety of clients ranging from senior C-levels to more junior client professions in IT, HR, Supply Chain, Marketing, Finance, Legal, and Sales practices ensuring they are successful in the utilization of their Gartner subscription, resulting in...


  • gurugram, India VMock Full time

    Overview:The Analyst will support the Customer Success team by preparing reports, conducting analyses, managing data tools and conducting market research, and ensuring adherence to established processes to drive operational efficiency.Key Responsibilities:Prepare internal and external reports and dashboards.Analyze large datasets to identify trends and key...


  • gurugram, India VMock Full time

    Overview: The Analyst will support the Customer Success team by preparing reports, conducting analyses, managing data tools and conducting market research, and ensuring adherence to established processes to drive operational efficiency. Key Responsibilities: Prepare internal and external reports and dashboards. Analyze large datasets to identify trends and...


  • gurugram, India VMock Full time

    Overview:The Analyst will support the Customer Success team by preparing reports, conducting analyses, managing data tools and conducting market research, and ensuring adherence to established processes to drive operational efficiency.Key Responsibilities:Prepare internal and external reports and dashboards.Analyze large datasets to identify trends and key...


  • Gurugram, India VMock Full time

    Overview:The Analyst will support the Customer Success team by preparing reports, conducting analyses, managing data tools and conducting market research, and ensuring adherence to established processes to drive operational efficiency.Key Responsibilities:Prepare internal and external reports and dashboards.Analyze large datasets to identify trends and key...


  • Gurugram, India VMock Full time

    Overview:The Analyst will support the Customer Success team by preparing reports, conducting analyses, managing data tools and conducting market research, and ensuring adherence to established processes to drive operational efficiency.Key Responsibilities:Prepare internal and external reports and dashboards.Analyze large datasets to identify trends and key...


  • Gurugram, Haryana, India Gartner Full time

    **Description**: **About the role**: The Client Success Operations associate focuses on a specific set of strategic and tactical activities in support of Client Success Partners globally. This role involves working closely with cross-functional teams to ensure optimal execution of Sponsorship package deliverables. **What you will do**: - Work in...


  • gurugram, India HSV Digital Full time

    Role Overview: This is a full-time remote role that sits at the intersection of Account Management and Program Management. As a Customer Success Manager, you will be instrumental in orchestrating and overseeing B2B marketing programs, ensuring seamless execution, client satisfaction, and successful delivery of digital marketing solutions. You will...

  • Client Manager

    2 days ago


    Gurugram, India NTT DATA Full time

    Job Description Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.Your day at NTT...


  • gurugram, India HSV Digital Full time

    Role Overview: This is a full-time remote role that sits at the intersection of Account Management and Program Management. As a Customer Success Manager, you will be instrumental in orchestrating and overseeing B2B marketing programs, ensuring seamless execution, client satisfaction, and successful delivery of digital marketing solutions. You will...


  • gurugram, India HSV Digital Full time

    Role Overview:   This is a full-time remote role that sits at the intersection of Account Management and Program Management. As a Customer Success Manager, you will be instrumental in orchestrating and overseeing B2B marketing programs, ensuring seamless execution, client satisfaction, and successful delivery of digital marketing solutions. You will...


  • Gurugram, India HSV Digital Full time

    Role Overview: This is a full-time remote role that sits at the intersection of Account Management and Program Management. As a Customer Success Manager, you will be instrumental in orchestrating and overseeing B2B marketing programs, ensuring seamless execution, client satisfaction, and successful delivery of digital marketing solutions. You will...


  • Gurugram, India HSV Digital Full time

    Role Overview:   This is a full-time remote role that sits at the intersection of Account Management and Program Management. As a Customer Success Manager, you will be instrumental in orchestrating and overseeing B2B marketing programs, ensuring seamless execution, client satisfaction, and successful delivery of digital marketing solutions. You will...


  • gurugram, India HSV Digital Full time

    Role Overview:   This is a full-time remote role that sits at the intersection of Account Management and Program Management. As a Customer Success Manager, you will be instrumental in orchestrating and overseeing B2B marketing programs, ensuring seamless execution, client satisfaction, and successful delivery of digital marketing solutions. You will...