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Assistant Manager EXL/AM/1089109

4 months ago

Chennai, India exl Full time

Job Description

Communication Skill: 

Proven experience as a Communication Trainer, Voice & Accent Trainer, or related role. Exceptional proficiency in English communication with a clear and neutral accent. Strong understanding of voice modulation techniques and accent neutralization methods. Ability to inspire and motivate learners to achieve communication excellence. Certification or training in voice coaching, accent neutralization, or related disciplines is preferred. Experience in US Calling processes, particularly in healthcare or customer support, is advantageous.

Skills and abilities:

Design and deliver training programs focused on improving communication skills, voice clarity, and accent neutralization. Conduct assessments to identify training needs and develop personalized improvement plans. Provide constructive feedback and coaching to individuals and teams to enhance communication effectiveness. Utilize various training methods, including workshops, role plays, mock calls, and simulations. Collaborate with HR and operations teams to align training initiatives with organizational objectives. Monitor and evaluate training effectiveness, adjusting programs as needed to achieve desired outcomes. Stay updated with industry trends and best practices in communication training and voice coaching.