Reservation Executive

1 month ago


Pune, India NOVOTEL Full time
Job Description

  1. Guest Communication:

    • Respond promptly and professionally to guest inquiries via phone, email, and online channels, providing accurate information about room availability, rates, and hotel amenities.
    • Assist guests in making reservations, modifying existing bookings, and answering questions related to their stay.
  2. Reservation Management:

    • Utilize the hotel's reservation system to input and update guest information, room preferences, and special requests.
    • Monitor room availability and manage inventory to maximize occupancy and revenue potential.
    • Coordinate with other departments, such as Front Office and Housekeeping, to ensure smooth check-in and check-out processes for guests.
  3. Sales and Upselling:

    • Promote hotel services, packages, and special offers to guests during the reservation process, maximizing revenue opportunities.
    • Identify opportunities for upselling room upgrades and additional amenities to enhance the guest experience and increase revenue.
  4. Administrative Tasks:

    • Maintain accurate records of reservations, cancellations, and guest interactions in the reservation system.
    • Generate reports and analyze reservation data to identify trends, opportunities, and areas for improvement.
    • Assist with administrative tasks as needed, including filing, photocopying, and organizing reservation documents.
  5. Customer Service Excellence:

    • Demonstrate a commitment to providing exceptional service to every guest, exceeding their expectations and building rapport to foster loyalty.
    • Handle guest complaints and concerns effectively, escalating issues to management when necessary to ensure resolution and guest satisfaction.

Qualifications

Qualifications

  • Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred.
  • Previous experience in reservations, front office, or customer service roles in the hospitality industry preferred.
  • Excellent communication skills, both verbal and written, with fluency in English. Additional language proficiency is a plus.
  • Strong attention to detail and organizational skills, with the ability to multitask in a fast-paced environment.
  • Proficiency in computer systems and reservation software, with the ability to learn and adapt to new technology quickly.
  • Positive attitude, team-oriented mindset, and willingness to go above and beyond to meet guest needs.



  • Reservation Executive

    5 months ago


    Pune, India Hilton Full time

    Reservation Executive( Job Number: HOT0AGKQ) Work Locations :Conrad Pune7, Mangaldas RoadPuneTBD With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a...

  • Reservation Executive

    5 months ago


    Pune, Maharashtra, India Hilton Full time

    Reservation Executive With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels &...

  • Reservation Executive

    2 months ago


    Pune, Maharashtra, India Rayna Tours and Travels Full time

    Company Description Rayna Tours and Travels, an ISO-certified company, is a leading tour operator established in 2006, offering tailored travel management services in the UAE. With over 70 travel outlets across major hotels in Dubai and branches in Abu Dhabi, Sharjah, Singapore, Malaysia, and Pune, Rayna Tours focuses on excellence, professionalism, and...

  • Reservation Executive

    4 months ago


    Pune, India Vangard Hospitality LLP (Kerala Cafe) Full time

    Vangard Hospitality is a renowned multi chain restaurant group with its presence in Mumbai and Pune known for its authentic brands like Kerala cafe and Kaapi Queen, providing a delightful dining experience with a focus on traditional flavors and warm hospitality. It has multiple brands under its belt **Role and Responsibilities**: The primary role is to...

  • Reservation Executive

    5 months ago


    Pune, Maharashtra, India Hilton Full time

    With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...

  • Reservation Executive

    5 months ago


    Balewadi, Pune, Maharashtra, India Raj Consultancy Full time

    About the Role: Join our dynamic team as a Reservation Executive and play a crucial role in ensuring a smooth and efficient travel experience for our clients. This full-time, on-site position in Pune requires attentiveness, accuracy, and a passion for exceeding expectations. **Responsibilities**: - Process reservation requests, ensuring accuracy and...


  • Pune, India AccorHotel Full time

    Guest Communication:Respond promptly and professionally to guest inquiries via phone email and online channels providing accurate information about room availability rates and hotel amenities.Assist guests in making reservations modifying existing bookings and answering questions related to their stay.Reservation Management:Utilize the hotels reservation...


  • pune, India AccorHotel Full time

    Guest Communication:Respond promptly and professionally to guest inquiries via phone email and online channels providing accurate information about room availability rates and hotel amenities.Assist guests in making reservations modifying existing bookings and answering questions related to their stay.Reservation Management:Utilize the hotels reservation...

  • Reservation Executive

    5 months ago


    Pune, Maharashtra, India AGREEN HOTELS & RESORTS PVT LTD Full time

    Handling and managing reservations process through various communication platforms Monitor room sales an improve sales technique Handle inquiries and obtain correct information regarding details of reservation Confirm and process reservation requests. Ensure all information pertaining to reservations are properly taken and entered into the system Keep up to...


  • Pune, Maharashtra, India NOVOTEL Full time

    Reservation ExecutiveAt NOVOTEL, we are seeking a highly skilled and customer-focused Reservation Executive to join our team. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring seamless reservation experiences, and driving revenue growth through effective sales and upselling...

  • Reservations Executive

    7 months ago


    Pune, India Talent Corner Full time

    Roles and Responsibilities   Handling all the calls and room bookings for the reservations in the hotel. Receive calls enquiring about room availability and rates. Interacts extensively with the guest and travel agents regarding reservations and cancellations Desired Candidate Profile   Perks and Benefits  


  • Pune, Maharashtra, India AccorHotel Full time

    Job Title: Reservations ExecutiveWe are seeking a highly skilled and experienced Reservations Executive to join our team at AccorHotel. As a key member of our front office team, you will be responsible for providing exceptional guest service and ensuring seamless reservation experiences for our valued customers.Key Responsibilities:Guest Communication:...

  • Reservation Executive

    2 months ago


    Pune City H.O, Pune, Maharashtra, India Tranquil Group Full time

    _**Key Responsibilities**:_ **Reservation Handling**: Assist guests in selecting appropriate room types and packages based on their needs. Provide accurate information on room availability, rates, special promotions, and amenities. Ensure all bookings are accurately entered into the reservation system and are updated in real-time. **Guest...

  • Reservation Executive

    4 months ago


    Pune, Maharashtra, India Magnus Hotels & Serviced Apartments, Pune Full time

    We are looking for a friendly yet professional personnel to join our centralized reservations team displaying true hospitality experience. As the Reservations associate, you will be responsible to perform following job tasks: - Familiar with hotel product, locations and activities. - Maximize room sales and revenue for the hotel and prioritizing...


  • Pune, Maharashtra, India NOVOTEL Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Reservation Executive to join our team at NOVOTEL. As a key member of our front office team, you will be responsible for providing exceptional guest service, managing reservations, and ensuring a seamless check-in and check-out experience for our guests.Key ResponsibilitiesGuest Communication:...


  • Pune, Maharashtra, India Marriott International, Inc Full time

    **Job Number** 23216853 **Job Category** Reservations **Location** Courtyard Pune Hinjewadi, S. No 19 & 20, P4 Rajiv Gandhi Infotech Park Phase 1, Hinjewadi, Pune, Maharashtra, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and...


  • Pune, Maharashtra, India AccorHotel Full time

    Job Summary:We are seeking a highly skilled Reservations Executive to join our team at AccorHotel. As a key member of our front office team, you will be responsible for providing exceptional guest service, managing reservations, and promoting hotel services.Key Responsibilities:Guest Communication: Respond promptly and professionally to guest inquiries via...

  • Reservation Executive

    5 months ago


    Pune, India Novotel Pune Nagar Road Full time

    Job Description Prime Function: - Plan the room reservations. - Ensure proper selling techniques and strategies are utilized to maximize room revenues. - Coordinate all duties and responsibilities of the reservation department ensuring a high level of accuracy and efficiency. - Any matter which may effect the interests of the hotel should be brought to...

  • Reservations Executive

    5 months ago


    Pune, Maharashtra, India Marriott International, Inc Full time

    **Job Number** 24030634 **Job Category** Reservations **Location** Courtyard Pune Chakan, Plot P-7, MIDC, Chakan Industrial Area Phase-1, Pune, Maharashtra, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Oversee accuracy of room blocks, reservations, and group market codes....

  • Reservation Executive

    2 months ago


    Pune, Maharashtra, India Marriott International, Inc Full time

    **Job Number** 24162378 **Job Category** Reservations **Location** Four Points by Sheraton Hotel & Serviced Apartments Pune, Viman Nagar, Pune, Maharashtra, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Oversee accuracy of room blocks, reservations, and group market codes....