Reservation Coordinator
2 weeks ago
We are seeking a highly skilled and customer-focused Reservation Executive to join our team at NOVOTEL. As a key member of our front office team, you will be responsible for providing exceptional guest service, managing reservations, and ensuring a seamless check-in and check-out experience for our guests.
Key Responsibilities- Guest Communication: Respond promptly and professionally to guest inquiries via phone, email, and online channels, providing accurate information about room availability, rates, and hotel amenities.
- Reservation Management: Utilize the hotel's reservation system to input and update guest information, room preferences, and special requests, ensuring accurate and efficient management of room inventory.
- Sales and Upselling: Promote hotel services, packages, and special offers to guests during the reservation process, maximizing revenue opportunities and enhancing the guest experience.
- Administrative Tasks: Maintain accurate records of reservations, cancellations, and guest interactions in the reservation system, generating reports and analyzing reservation data to identify trends and areas for improvement.
- Customer Service Excellence: Demonstrate a commitment to providing exceptional service to every guest, exceeding their expectations and building rapport to foster loyalty.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred.
- Previous experience in reservations, front office, or customer service roles in the hospitality industry preferred.
- Excellent communication skills, both verbal and written, with fluency in English. Additional language proficiency is a plus.
- Strong attention to detail and organizational skills, with the ability to multitask in a fast-paced environment.
- Proficiency in computer systems and reservation software, with the ability to learn and adapt to new technology quickly.
- Positive attitude, team-oriented mindset, and willingness to go above and beyond to meet guest needs.
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Reservation Coordinator
2 weeks ago
Pune, Maharashtra, India NOVOTEL Full timeReservation ExecutiveAt NOVOTEL, we are seeking a highly skilled and customer-focused Reservation Executive to join our team. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring seamless reservation experiences, and driving revenue growth through effective sales and upselling...
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Reservations Coordinator
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