Reservation Executive

3 weeks ago

Pune, India Novotel Pune Nagar Road Full time

Job Description

Prime Function:

- Plan the room reservations.
- Ensure proper selling techniques and strategies are utilized to maximize room revenues.
- Coordinate all duties and responsibilities of the reservation department ensuring a high level of accuracy and efficiency.
- Any matter which may effect the interests of the hotel

should be brought to the attention of the Management.

Key Responsibilities:

- Plan & prepare forecasts on a timely basis for review.
- Plan & prepare monthly reports, forecasts and other relevant reports.
- Ensure that the various monthly statistical reports are generated and assist in the development of occupancy forecasts for the annual budget.

People Management
- Provide effective support to the team to enable them to provide effective and efficient services.
- Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
- Ensure that the team has been trained for all safety provisions.

Financial Management
- Identify optimal, cost effective use of the resources and educate the team on the same.
- Maintain and update corporate database, entering guest bookings to ensure guest information / records are kept up to date and accurate for future events.
- Assist in the development of occupancy forecasts for the annual budget.

Operational Management
- Ensure that team refers to guest history before creating a Guest folio to follow special instruction in case of regular and VIP Guests.
- Ensure the accurate positioning of the hotel in terms of occupancy and rooms availability
- Ensure that the corporate account number is recorded on the Guest Folio to help monitor quantum of business generated through respective companies.
- Ensure calculative overbooking.
- Give discounts and corporate rates, as per the company’s policy.
- Supervise and delegate work to reservation associate
- Ensure that all reservations are recorded as per standard procedures.
- Handle additional responsibilities as and when delegated by the Management.

Managerial Qualities
- Leadership skills that utilize persuasion and motivation to attain organizational goals is the most desirable management quality, followed by honesty, integrity, ethical behaviour, tactfulness, openness, and cultural awareness;
- Ability to accept responsibility;
- Self confidence, motivation, drive and tenacity;
- Ability to enhance organizational performance;
- Ability to clearly delegate tasks and responsibilities;
- Ability to think strategically, inductively, and creatively;
- and the propensity to recognize and acknowledge other peoples’ ideas.

**Qualifications**:
Your experience and skills include:

- Guest focused personality is essential
- Prior experience working with Opera or a related system experience is an asset
- Strong interpersonal and problem solving abilities
- Fluency in English, additional languages are a plus Point.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

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