Reservation Executive

2 weeks ago

Pune, Maharashtra, India Vangard Hospitality LLP (Kerala Cafe) Full time

Vangard Hospitality is a renowned multi chain restaurant group with its presence in Mumbai and Pune known for its authentic brands like Kerala cafe and Kaapi Queen, providing a delightful dining experience with a focus on traditional flavors and warm hospitality.

It has multiple brands under its belt

Role and Responsibilities:


The primary role is to operate the central phone (on call support) for a chain of restaurants, manage the booking and reservation process efficiently and handle guest feedback professionally ensuring a positive dining experience for guests and contributing to the overall success of the restaurant chain.


Reservation Management:
Handle incoming reservation requests via phone calls in a professional and efficient manner.

Guest Inquiries:

Provide information about the restaurant, outlet locations, available dining times, and any special arrangements or events when asked by guests.


Reservation Confirmation:
Confirm reservations with the specific outlets for the guests, reiterating the date, time, and any specific requests. Ensure accuracy in recording reservation details. Once a reservation is made, send a confirmation to the guest.

Waitlist Management:

Maintain a waitlist for waitlist guests in consultation with the outlets during peak hours, optimizing seating and table assignments.


Issue Resolution:
Assist in resolving issues or requests related to reservations, such as changing reservation times or accommodating special needs.

Reservation System:
Utilize the restaurant's reservation management system to book tables, check availability, and update reservation records.

Cancellations:
Manage reservation cancellations and communicate any cancellation policies to guests, especially in case of no-shows or late cancellations

Communication:

Foster clear communication between reservation staff and the restaurant's front-of-house team to ensure a smooth transition of guests to their tables.


Double-Booking Prevention:
Use your reservation system to prevent double-bookings or overbooking tables, which can lead to guest dissatisfaction.

Customer Inquiries:
Provide accurate information and assistance to customers' inquiries, concerns, and requests, addressing their questions and resolving issues.

Reservation Records:
Maintain detailed records of reservations, including guest information, booking times, and special requests.

Feedback Collection:
Make outbound calls to guests and encourage feedback from guests regarding their dining experience and update & maintain feedback records efficiently

Qualifications:

  • Graduate with fluency in English
  • Previous experience in customer service or reservation management is often preferred.
  • Strong communication skills, both verbal and written.
  • Proficiency with reservation management software and computer systems.
  • Excellent organizational skills and attention to detail.
  • Ability to handle a high volume of phone calls during peak reservation times.
  • Knowledge of the restaurant's menu, services, and reservation policies.
  • Flexibility to work evenings, weekends, and holidays.
  • Strong problemsolving abilities and the ability to handle difficult or irate customers with patience and professionalism.
  • A customerfocused mindset and commitment to providing exceptional service.
*Speak with the employer*
Job Types: Full-time, Fresher

Salary:
Up to ₹18,000.00 per month

Benefits:

  • Provident Fund

Schedule:

  • Day shift

Work Location:
In person

  • Reservations Executive

    2 weeks ago

    Pune, Maharashtra, India Zuper Hotels & Resorts Full time

    Company DescriptionZuper Hotels & Resorts is a revenue generation, sales & marketing, and management services company specializing in luxury hotels and resorts. We are dedicated to providing exceptional guest experiences and ensuring customer satisfaction. Connect with us at Role DescriptionThis is a full-time on-site role for a Reservations Executive...

  • Reservation Executive

    1 month ago

    Pune, Maharashtra, India Hilton Full time

    With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...

  • Reservation Executive

    4 weeks ago

    Pune, Maharashtra, India Hilton Full time

    With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...

  • Reservation Executive

    2 weeks ago

    Pune, Maharashtra, India Magnus Hotels & Serviced Apartments, Pune Full time

    We are looking for a friendly yet professional personnel to join our centralized reservations team displaying true hospitality experience.As the Reservations associate, you will be responsible to perform following job tasks:Familiar with hotel product, locations and activities. Maximize room sales and revenue for the hotel and prioritizing upselling. Always...

  • Reservations Executive

    2 weeks ago

    Pune, Maharashtra, India Marriott International, Inc Full time

    Job Number Job Category ReservationsLocation Courtyard Pune Hinjewadi, S. No 19 & 20, P4 Rajiv Gandhi Infotech Park Phase 1, Hinjewadi, Pune, Maharashtra, India VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management***Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify...

  • Reservation Executive

    2 weeks ago

    Pune, Maharashtra, India Novotel Pune Nagar Road Full time

    Job DescriptionPrime Function: Plan the room reservations. Ensure proper selling techniques and strategies are utilized to maximize room revenues. Coordinate all duties and responsibilities of the reservation department ensuring a high level of accuracy and efficiency. Any matter which may effect the interests of the hotelshould be brought to the attention...

  • Operation Executive

    2 weeks ago

    Pune, Maharashtra, India Seven Consultancy Full time

    JOB DETAILS 1)Make reservations for planned travel, including hotels and airlines2)Follow up with clients about travel plans and make adjustments as needed3)Coordinate the use of bonus miles and other rewards that clients want to use4)Resolve scheduling conflicts and other issues as they come up5)Advise current and prospective clients about destination...

  • Executive - Front Office

    2 weeks ago

    Pune, Maharashtra, India Sodexo India On-site Services Full time

    Need a good Front office executive with knowledge of room reservation & booking. He should have good communication skills.EXPERIENCE:yearsLOCATION: Tech Mahindra Limited Rajiv Gandhi Infotech Park Hinjewadi Phase III 411057PUNE MAHARASHTRA 121001CONTACT: Sukrut Thakur

  • Passenger Services Executive For Pune Airport

    2 weeks ago

    Pune, Maharashtra, India RKG CREATION PVT LTD Full time

    Immedidate Hiring Passenger Services Executive for Pune International Airport Male/ FemaleIf you are a Complete Fresher do not have any Airport Experience or Not done any Aviation CourseThen company will offer you OJT Online or Offline Batch and after OJT Starting Salary will be 25,000 Rs to 45,000 Rs Per Month +Cab+ Perks + UniformJob Location after...

  • Airline Ticketing Executive

    2 weeks ago

    Pune, Maharashtra, India konrad integrated Full time

    Job DescriptionOpening for Airline Ticketing Executive / Travel Consultant / airport ground staff for Leading Airlines @ IGI Pune Airport ( Male and female)Contact Us: Required Experience, Skills, and Qualifications:Minimum 10+2 or a GraduateExcellent Communication skills ( Both English & Hindi), if you know other Language, will be a added advantageAge...

  • Lobby Hostess

    2 weeks ago

    Pune, Maharashtra, India Novotel Pune Nagar Road Full time

    Job DescriptionPrime Function: Maximize room bookings by delivering a pleasant and efficient reservations service. Ensure that reservations are dealt with effectively, while maximizing revenue.Key Responsibilities:People Management Work with internal/external representatives from different functions for executing the reservations. Provide effective support...

  • Senior Actuarial Analyst

    3 months ago

    Pune, Maharashtra, India Principal Global Services Full time

    ResponsibilitiesDesignation: Senior Actuarial AnalystIndicative years of experience: 3-8 YearsBusiness Unit: ITLocation: PuneRole Description: Develop, test and maintain applications with established processes while building holistic understanding of the underlying applications and domainKey Responsibilities:Develop and maintain technical designs based on...

  • Senior Actuarial Analyst

    4 weeks ago

    Pune, Maharashtra, India Principal Global Services Full time

    ResponsibilitiesDesignation: Senior Actuarial AnalystIndicative years of experience: 3-8 YearsBusiness Unit: ITLocation: PuneRole Description: Develop, test and maintain applications with established processes while building holistic understanding of the underlying applications and domainKey Responsibilities:Develop and maintain technical designs based on...

  • Executive Assistant

    2 weeks ago

    Pune, Maharashtra, India Iochpe-Maxion Full time

    Maxion Division: Maxion Wheels- Date: Feb 7, 2024- Location: Pune, INExecutive Assistant:Iochpe-Maxion is in constant motion. There are more than 100 years of entrepreneurship and innovation always focused on people. People are the center of our organization, so we want to have the best with us.For our Operations department in Maxion Wheels Aluminum India...

  • Back Office Operations Executive

    2 weeks ago

    Pune, Maharashtra, India Foliage Outdoors Full time

    About the Role:Foliage Outdoors,is a leading provider of outdoor adventure and travel experiences, is seeking a highly motivated Back Office Operations Executive to join our growing team. In this role, you will be the backbone of our client service operations, supporting both Foliage Outdoors and Foliage Travel and Leisure divisions. You will be responsible...

  • Assistant Manager

    2 weeks ago

    Pune, Maharashtra, India Hyatt Corporation Full time

    Assistant Manager - Food & Beverage Sales Hyatt Place Hyatt Pune IN - MH - PuneAdministrativeEntry Level ManagerFull-timeReq ID: PUN001745Local Summary You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner...

  • Events Executive

    2 weeks ago

    Pune, Maharashtra, India Marriott International, Inc Full time

    Job Number Job Category Food and Beverage & CulinaryLocation The Westin Pune Koregaon Park, 36/3-B Koregaon Park Annexe, Pune, Maharashtra, India VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management***Responsible for all on-site details for executing group events, develop and follow checklist/itinerary, and troubleshoot...

  • Finance Executive

    2 weeks ago

    Pune, Maharashtra, India CrelioHealth Full time

    Finance Executive/Sr Executive - Account ReceivableLocation(s): PuneJob Posting Title: Finance Executive - Account ReceivableJob Summary: The role will work with the Senior Finance Manager to ensure billing and collection for the assigned set of customers are done with utmost efficiency. The role will participate in various initiatives to streamline and...

  • Immediate Start Back Office Operations Executive

    2 weeks ago

    Pune, Maharashtra, India Foliage Outdoors Full time

    About the Role: Foliage Outdoors,is a leading provider of outdoor adventure and travel experiences, is seeking a highly motivated Back Office Operations Executive to join our growing team. In this role, you will be the backbone of our client service operations, supporting both Foliage Outdoors and Foliage Travel and Leisure divisions. You will be responsible...

  • Conference & Events Executive

    1 month ago

    Pune, Maharashtra, India Conrad Pune Full time

    With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...