Production Support Generalist

2 months ago

Mumbai, India Ares Management Corporation Full time

Description

Primary functions & responsibilities

Primary responsibility is to administer and support the Windows Servers, SQL databases, Network Infra, including monitoring of system, databases, and application health to ensure higher system performance and maximum uptime. Prior experience working on an enterprise infra monitoring tool and ticketing system is must. Excellent verbal & written communication skills, problem solving skills, customer service and interpersonal skills. Comfortable working in rotational shift to support 24x7 global IT environment and participate in an on-call support during off-hours and weekends.

Qualifications

Education:

Bachelor’s degree in Information Technology or Computer Science

Experience Required:

3+ years of experience working for a mid to large size firm supporting Datacenter systems such as Windows Servers, Storage, VMware, MSSQL Databases, Active Directory & Network Services/ supporting NOC operations.

General Requirements:

Hands-on experience supporting Datacenter systems including but not limited to Servers, Storage, VMware, MSSQL Databases, Active Directory, Fileservers, Cisco routers, switches, Palo Alto firewalls, and Meraki APs. Proactively monitoring of IT Infra systems and resolve technical issues with SLAs. Continuously work on Infra improvements while optimizing and automating repeated issues, processes, and to document as SOPs. Good knowledge with deploying Microsoft fixes, Cumulative Updates and Service Packs. Perform after hours scheduled maintenance and support with release/change deployment activities. Should be flexible, quick learner and team player with “get-it-done” personality Ability to work independently in a rapidly growing environment Good understanding of ITIL processes is important. Strong command over communication and collaboration skills to work with global IT team and able to support global users. Comfortable working in 24x7 global IT Operation team and flexible in participating in rotational on-call support during weekends and off hours. Working knowledge of PowerShell and Python scripting will be added advantage

Reporting Relationships

Lead Engineer, Production Support

There is no set deadline to apply for this job opportunity. Applications will be accepted on an ongoing basis until the search is no longer active.

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